Missing volumes/shares after automatic firmware upgrade

[ReadNAS01]

Hello,

Following an automatic firmware upgrade from v6.4.x to v6.5.x which was prompted at the admin panel the shares and volumes on the NAS appear to be missing.

Navigating to ‘Volumes’ brings up an alert stating “Remove inactive volumes to use the disk. Disk #1, 2, 3, 4”. The only volume on the disk appears to be “Data-0” which contains 0-bytes of data and 0-bytes of free space in RAID-10. If I remember correctly the previous setup was also X-RAID. The log files do not appear to show any errors.

I have attempted to downgrade the firmware to the previous version but the problem still persists.

I am hoping someone can give me some advice on what steps to take to attempt data recovery. I hope that the volume is just unable to be read and all the data is still there.

Thanks.

[StephenB]

The safest way to proceed is to use netgear support (even if they charge).

FWIW, while I agree with Netgear that you should keep up with firmware updates, I don't recommend automatic firmware updates for the NAS.

[BrianL2]

Hi ReadNAS01,

Welcome to the community!

Consider all possibilities that may have triggered this problem. I agree with Stephen's suggestion in contacting our support team to address this issue.

Kind regards,

BrianL
NETGEAR Community Team

[JennC]

Hi ReadNAS01,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,