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Multiple logins needed using edge browser since 6.9.3 updgrade

Paul_Thomas
Aspirant

Multiple logins needed using edge browser since 6.9.3 updgrade

I've been having issues connecting to the web page since the upgrade to 6.9.3 on my rn314.  I've just purchased and setup (from factory install) an rn312 and this has the same issues.

 

I'm using the MS edge browser.  When I connect to the web page, the login dialogue box appers.  I enter the correct credentials, however after a few seconds the box apperas again and I have to enter the password again.  This can happen several times until the page loads.  Also the time to load the page seems long, pressing refresh seems to bring it up quicker.

 

I've tried using the chrome browser and it seems to work ok on there.

Model: RN31400|ReadyNAS 300 Series 4-Bay
Message 1 of 6
evan2
NETGEAR Expert

Re: Multiple logins needed using edge browser since 6.9.3 updgrade

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@Paul_Thomas

It is caused by CSRF (Cross-Site Request Forgery) security fix on 6.9.3,  It requires the browser to clear cache once,

Please clear your Edge's cache and try again.

Message 2 of 6
Paul_Thomas
Aspirant

Re: Multiple logins needed using edge browser since 6.9.3 updgrade

Thanks for your response.

I did wonder about that and tried clearing the cache. It did seem to resolve the problem, but it came back again.

 

I'll try again and see how it goes.

Message 3 of 6
Paul_Thomas
Aspirant

Re: Multiple logins needed using edge browser since 6.9.3 updgrade

I'm still having this issue even after clearing the cache.

Also, the full page does not always load, it just gets the netgear splash screen.  Hitting reload then seems to get the page to load, but it can take up to 10 seconds

Message 4 of 6
evan2
NETGEAR Expert

Re: Multiple logins needed using edge browser since 6.9.3 updgrade

@Paul_Thomas

I reproduce the issue today,

Steps:

1: login NAS admin GUI using Edge,

2. Logout,

3. Login again, it need to Multiple input password, see same behavior as you,

Thank you for reporting the issue.

 

Message 5 of 6
Paul_Thomas
Aspirant

Re: Multiple logins needed using edge browser since 6.9.3 updgrade

Are there any planed updates on this?

 

The problem also occurs after the session has timed out.  Quite often, even after entering the credentials, only the splash screen is displayed.  Refreshing the page then brings up the admin screen.

 

This doesn't leave a good feeling, I keep feeling the admin page will become unavailable and I'll be unable to administer the NAS.

Message 6 of 6
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