New users cannot access any ReadyNAS shares after latest firmware update

[bt-user]

After the FW upgrade of my Ready NAS 102 requested from Netgear, all users created after the upgrade cannot access any public or specific shared folders nor any specific folder of newly added users(s).

User is successfully created at MyNetgear and added to ReadyNAS. After adding to the ReadyNAS, no user folder was created in the “home” folder. All other former users have their own folders in the “home” created. Folders in the “home” have the name in form of users’ e-mail addresses.

Even after installing ReadyCloud app only backup folders of particular user are accessible, despite of setting share rights to this user. No access is possible even from the ReadyCloud app itself. For example the public folder “FamilyMusic” is accessible from all previously created users and DLNA devices but not to new users.

New user has also no way to map any specific folder(s), despite all other previously existing users can map any folder if sharing is set. Every newly added user gets “access denied”.

What's wrong with this FW?

[bt-user · Accepted solution]

I finnayl managed to get new user(s) access to shares and even home foleder. Keep the e-email address of user(s) no longer than 32 characters (make less for sure), Then install ReadyCloud app, log-in, create neccessary backup folders and forget the app. Now you will be able to map any shares.

[BrianL2]

Hi bt-user,

Try logging in your ReadyCLOUD on a desktop mobile app on Android and iOS. Mine just created a home folder via brixxxxxx@gmail.com and can access its contents on the admin page. With regard to your invited (secondary) ReadyCLOUD users, where they able to migrate their accounts successfully with their own or respective MyNETGEAR accounts? Once the invitation has been sent, they need to confirm it via e-mail before they can gain access to the shares.

Hope this helps!

Kind regards,

BrianL
NETGEAR Community Team

[bt-user · Accepted solution]

I finnayl managed to get new user(s) access to shares and even home foleder. Keep the e-email address of user(s) no longer than 32 characters (make less for sure), Then install ReadyCloud app, log-in, create neccessary backup folders and forget the app. Now you will be able to map any shares.

[BrianL2]

Hi bt-user,

We appreciate your feedback and for letting us know that your issue is now resolve. We encourage you to mark this thread closed by clicking the “Accepted as Solution” button so others will be confident in benefiting from the solution that you provided. We also look forward to hearing from you more and being a helpful resource in the future!

Kind regards,

BrianL
NETGEAR Community Team