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RN102 hangs : I cannot use it

mgiammarco
Aspirant

RN102 hangs : I cannot use it

Hello,
I have a readynas 102 that I use mainly as nfs share for virtual machines (proxmox/xencenter), some dlna/music and some bittorrent with transmission.
I keep it on 24h/24. I have 345gb used of 1.81tb.
After some days I upgraded to firmware 6.1.8 (I upgraded because first firmwares were very slow ) my nas stopped working.
I had to remove power.
It started again and started a rebuild.
After 2 days, before finishing rebuild it hanged again.
I repeated operation and it hanged. Again again again.
This time I checked carefully: first the gui stops working. Or nfs. But ping works. If I wait an hour sometimes gui restart and I can see rebuild is going on.
But then it stops completely (no ping/nothing).
Now I powered up it again and tried to use ssh but it disconnects immediately after login.

HELP ME PLEASE! I cannot access it, I cannot check what process hangs cpu I cannot do anything.
I will immediately buy another brand of nas but I need to recover my data ( I have backups but it is very time consuming to restore vm in proxmox and xencenter from backups).

Thanks in advance for any hint.

Mario
Message 1 of 4
StephenB
Guru

Re: RN102 hangs : I cannot use it

I'd contact support at support.netgear.com
Message 2 of 4
sanman1
Aspirant

Re: RN102 hangs : I cannot use it

If the no/slow response is related to the rebuild and you have to restart again and your objective is to recover your data to another system, why not just pull the second drive and then restart the unit?

There would be nothing to rebuild to and the system should move on.
Message 3 of 4
StephenB
Guru

Re: RN102 hangs : I cannot use it

sanman wrote:
If the no/slow response is related to the rebuild and you have to restart again and your objective is to recover your data to another system, why not just pull the second drive and then restart the unit?

There would be nothing to rebuild to and the system should move on.
If you want to try this, then I suggest shutting down before you remove the drive.

In any event, I am not sure that is the only goal (despite the comment). At least if I were in that position, I'd contact support and see if they could resolve it before simply abandoning the purchase and starting over.
Message 4 of 4
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