RND2000v2 (ReadyNAS Duo v2) stuck on 'system starting up' RAIDar

[CChewie]

Hi All,

I'm hoping someone can help me please.  I'm pretty stuck and not sure what else to try.  I have a ReadyNAS Duo v2 which has been working fine for a number of years.  It has 2x3TB HDDs installed; one segate, the other WD. I need to access the data on these and I do not have a backup of it.

It seem to get stuck on 'System starting up' and remains in that state.  I have attempted the following to no avail:

1.  OS Reinstall via the boot menu. Multiple times with either both or just one drive installed in the chassis.

2.  Installed each drive individually into a USB HDD Caddy and connected to my windows PC.  Although both drives are healthy/omline in the below screenshot and within windows disk manager, I can not assign drive letters to the partitions or mount them.  I can see three partitions on each drive.  Two small and one large which i presume is a my data partition.

3.  Breifly, I managed to access the web gui but the data SMB share was not accessible no matter which way i tried.  At that point of despair, I decided to initiate a firmware upgrade, but since that time I have been unable to access the GUI at all.  The RAIDar tool however did pickup on the fact that firmware was being upgraded as i spotted it on the status before it changed to 'system starting up' status.

4.  Skip Volume Check via the boot menu, but no change in the results.  Still stuck on 'System starting up'

5.  Tried to boot it normally, multiple times with the same results.

If anyone can offer me some advice it would be greatly appreciated.  I'm pretty stuck now and have been unable to find any other KBs or threads that can help me.  Ideally it would be nice to get the NAS back up and running but in all honesty I just need access to the data so i can copy it off and maybe install the HDDs into an newer NAS Chassis or something.

Thanks in advance!  Kind regards!

[StephenB]

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@CChewie wrote:

2.  Installed each drive individually into a USB HDD Caddy and connected to my windows PC.  Although both drives are healthy/omline in the below screenshot and within windows disk manager, I can not assign drive letters to the partitions or mount them.  I can see three partitions on each drive.  Two small and one large which i presume is a my data partition.

This is normal behavior, since Windows has no support for linux formatting.

Try installing r-linux for windows (http://www.r-tt.com/free_linux_recovery/Download.shtml ) and see if it can see the data.

Once you've off-loaded the data, try doing a factory reset.  If that succeeds, you can restore the data from your backup.

[CChewie]

Thanks StephenB.  Your suggestion is much appreciated! 

I will try this and let you know how I get on.

Thanks!

[CChewie]

Hi StephenB.

Apologies.  I'm not sure what i am doing with R-Linux.   I think i have the see the correct partition.

But when i click Open Drive Files, it says the below:

I'm wondering if I am missing a step(s) here or something.  Could you possibly provide me with a few high level steps or tips in using R-Linux for windows please?

Thanks in advance!  Kind regards.

[StephenB]

Were you using XRAID on the duo v2?

I think you are actually doing it correctly.  Try the other drive.

[CChewie]

Yes. I think it is XRAID. I assume it is like a traditional RAID1 Mirror but Netgear's own proprietary one.

Do I need to initiate a scan, on R-Linux, on the partition?

I will try the other drive tomorrow.

Thanks!

[CChewie]

The 2nd drive is behaving in a simar way.  So I have reinstalled the 1st drive back into the USB HDD caddy and have initiated a 'detailed' scan on the largest partition.

Fingers crossed it will find a file system with files which i can restore.

[mdgm-ntgr]

Have you checked the disk health using SeaTools?

[CChewie]

Sorry.  I forgot to update this thread.  Been extremely busy and losing hope in recovering this data.

I ran the scan function on R-Linux for over a day and it didn't find any data.  I try the quick option to see if its any better.

I also tried SeaTools but ithe tool doesn't start up properly.  It hangs on scanning for USB Devices.  I wonder if it fails/hangs cause there is an issue with the HDD.

Thanks,

Chris