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ReadyNAS NV+ Won't Boot

StephenB
Guru

Re: ReadyNAS NV+ v1Won't Boot


@OldManAndHisNAS wrote:

I didn't understand that??  Which drive would I try to clone?  One that failed the Short DST test?  Is that possible?  Seems like sector by sector copy would have errors. What am I missing?  


You would clone one of the failed drives to the new one.

 

There likely would be some errors,  but the array could possibly be mounted.  There could be some data corruption, but likely some files could be extracted.

Message 26 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1Won't Boot

I don't need to clone both?  Only one?  How many would I put back in the NAS?  

Can I clone a 750gb drive to a 1tb drive?

 

 

 

Message 27 of 53
StephenB
Guru

Re: ReadyNAS NV+ v1Won't Boot

The NAS should boot with only three disks, so you only need to clone one.   Probably you should clone the one that got further into the test.

 

Your other option is data recovery (either software, or using a service).

 

Either way, it's hard to say how much can be recovered.

Message 28 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1Won't Boot

So after I clone one, do I put all four back into the NAS or only three?

 

Is there any Seagate repair utility I can run on the hard drive?

 

What data recovery service would you recommend?

 

Message 29 of 53
StephenB
Guru

Re: ReadyNAS NV+ v1Won't Boot


@OldManAndHisNAS wrote:

So after I clone one, do I put all four back into the NAS or only three?

 


Only the three working drives.

 


@OldManAndHisNAS wrote:

 

Is there any Seagate repair utility I can run on the hard drive?

 

 


Only Seatools.  All it could possibly do is reallocate bad sectors, so it wouldn't actually repair damage.

 


@OldManAndHisNAS wrote:

 

What data recovery service would you recommend?

 


I've never needed one, so I can't really recommend any.   Here are two I know about (but never have used).:

 

Netgear:  Normally done remotely, but the lack of tech support mode in your old firmware likely  means that you'd need to ship them your disks.  Netgear charges whether they can recovery anything or not.  https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service

 

Seagate: You'd need to ship all four disks for sure. They don't charge if they can't recover anything:  https://www.seagate.com/gb/en/services-software/recover/in-lab-recovery/

 

If you are interested in data recovery, you should stop troubleshooting now (e.g., don't try the cloning).   Doing more risks doing more damage, which makes recovery harder.

 

 

 

Message 30 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1Won't Boot

Both of my drives that FAIL the SeaTools ShortDST test PASS the Short Generic test.  On drive 4 is started to run the Long Generic test but realized that is was going to take 4+ hours so I aborted at 6%.  When I went back and reran the ShortDST test on that drive it PASSED.  I don't think the SeaTools Long Generic test does anything other than try to read each sector so I am not sure why it would have that impact.

 

Drive 2 will pass the Short Generic but will still not pass ShortDST.  Still fails at 10%.  I did not try the Long Generic test on that drive.

 

Anyway, I though I might try putting drives 1, 3, and 4 back in the NAS as those all now have PASS on the DST tests.  What should I do with slot 2?  If it is now the only bad drive, will the NAS boot?  Will it tell me to replace drive 2?

 

Is there anything special I need to do with the new replacement 750GB Seagate Barracuda drive I bought as a replacement?  Do I need to format it in any way before installing it in the NAS?

 

 

Message 31 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1Won't Boot

With the single new replacement drive installed and being able to boot and connect in that configuration, can I not update the firmware on the NAS at that point so that I can get better diagnostic help when I switch back to the original drives?

Message 32 of 53
StephenB
Guru

Re: ReadyNAS NV+ v1Won't Boot


@OldManAndHisNAS wrote:

With the single new replacement drive installed and being able to boot and connect in that configuration, can I not update the firmware on the NAS at that point so that I can get better diagnostic help when I switch back to the original drives?


You can try that, but the NAS will then attempt to update the firmware on your old drives if you boot up with them in place.

 

@OldManAndHisNAS wrote:

Anyway, I though I might try putting drives 1, 3, and 4 back in the NAS as those all now have PASS on the DST tests.  What should I do with slot 2?  If it is now the only bad drive, will the NAS boot?  Will it tell me to replace drive 2?

If you want to try that, you just leave slot 2 empty.  The NAS might boot, hard to say.  It will tell you the volume is degraded.

 

If it does boot, then the first thing to do is back up any data you care about.  Do that before trying to add your new disk to the array.

 


@OldManAndHisNAS wrote:

Is there anything special I need to do with the new replacement 750GB Seagate Barracuda drive I bought as a replacement?  Do I need to format it in any way before installing it in the NAS?


You'd hot-insert it with the NAS running into slot 2.  No need to format it, the NAS will begin by reformatting it anyway.

 

Message 33 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1 Won't Boot

I believe I have successfully gotten all my data off of the three functioning drives in the NAS.  Yay!  That is a major accomplishment.

 

I certainly understand that drives fail.  What I don't understand is why my NAS would not boot with the bad drive in Slot 2 and then tell me via FrontView that the drive needed to be replaced.  Instead, I had to remove all the drives and test them in an external environment to determine it was drive 2 that was bad.  Then when I put drives 1, 3, and 4 back in the NAS it will boot.  It can boot without a drive installed in that slot at all and then tell me it's failed, but it can't boot with it in place???  That makes no sense to me.  If the drive had failed it should still boot the same as if the drive was removed entirely.

Message 34 of 53
StephenB
Guru

Re: ReadyNAS NV+ v1 Won't Boot


@OldManAndHisNAS wrote:

If the drive had failed it should still boot the same as if the drive was removed entirely.


In principle yes.  In practice I think it depends on exactly how the drive fails.  Also you are running 10 year old firmware, so the problem would be rather hard to diagnose at this point.

 

Anyway, now that your data is backed up, I suggest upgrading the NAS firmware to 4.1.16 and doing a factory reset.  Then reconfigure the NAS, and restore the data from the backup.

Message 35 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1 Won't Boot

Is the way to update the firmware to download 4.1.16 from NETGEAR site to a USB flash drive that I plug into the NAS and then initiate upgrade thru FrontView?

 

Factory reset will keep the updated firmware?

 

Then run the Setup Wizard?

Message 36 of 53
StephenB
Guru

Re: ReadyNAS NV+ v1 Won't Boot


@OldManAndHisNAS wrote:

Is the way to update the firmware to download 4.1.16 from NETGEAR site to a USB flash drive that I plug into the NAS and then initiate upgrade thru FrontView?

 


You download the zip file to your PC from https://kb.netgear.com/000038792/RAIDiator-Version-4-1-16-Sparc.  Unzip it, and then upload the binary from Frontview.  No USB drive involved.

 


@OldManAndHisNAS wrote:

 

Factory reset will keep the updated firmware?

 


Yes.  

 


@OldManAndHisNAS wrote:

 

Then run the Setup Wizard?


Yes.

Message 37 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1 Won't Boot

Well, I thought I was home free.....I was wrong.

 

Updated firmware to 4.1.16.

Replaced drives so that I now have two 1TB certified Seagate drives in slots 1 and 4.

Installed FW on the drives.

Did a Factory Reset.

Connected via FrontView and got into Setup Wizard.

Set for X-RAID config with two drives.

Waited for the drives to sync.

Finally booted and RAIDar showed correct firmware, correct drives, and "healthy".

 

Was having problems connecting as admin with Firefox.  FrontView was showing "ReadyNAS null"???

 

Read on-line to try a different browser.  IE allowed my to connect and access FrontView.

Created four new shares.

Tried to copy files back onto the NAS shares and now I get "Enter Network Password" to connect to NAS??????

 

This must be some security setting problem but I can't figure it out.  My Windows 7 user account does not have a password.

 

The NAS appears to be set in security mode for "Share" option.  Pretty sure this is what I had before.  I didn't have any user accounts before and I never had to enter any passwords to read/write from the NAS shares.

 

Don't know what's wrong????

Message 38 of 53
StephenB
Guru

Re: ReadyNAS NV+ v1 Won't Boot


@OldManAndHisNAS wrote:

 

 

The NAS appears to be set in security mode for "Share" option.


Share security has issues with newer versions of Windows, and Netgear deprecated it a long time ago.  You only have it because your ancient firmware used it - if you did a fresh factory reset you would lose that option. 

 

And if you are seeing share-mode security,  I recommend that you do a second reset.  The NAS data volume format has changed since 2007, and you need to create a new volume to take advantage of those changes.  Some of these changes are needed to support bigger disks (your NAS can handle up to 2 TB drives if you do the second reset), I think others are performance-related.

 

That second reset will result in your system using user-mode security.  Then you can use the NAS admin account+password to access your shares.  Note you can save these in the Windows Credential Manager on your PC(s), so you don't need to enter the user/password every time.

 

 

One warning here - your old NAS supports only SMBv1.  Microsoft is deprecating SMBv1 in the aftermath of WannaCry, because it is not secure.  Over time it will be more and more difficult to access your network shares from Windows systems.  So you should plan on replacing your old NAS with a newer model that supports SMBv3 at some point.  An RN212 with 2x2TB would give you slightly more storage than you have now, you could also consider an RN214.  You could then use your existing NAS to back up your data.

Message 39 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1 Won't Boot

You are talking about a "second reset" to factory settings?

I would do that from FrontView or with reset button on back of NAS?

I would then go through setup wizard again?

After doing this I should no longer see "share" as the first security setting option like I do now?

When changing to "user" security setting, you are saying that I should be able to enter admin and password at the windows network password prompt without having to create a new user and password underneath FV security tab?

Message 40 of 53
StephenB
Guru

Re: ReadyNAS NV+ v1 Won't Boot


@OldManAndHisNAS wrote:

You are talking about a "second reset" to factory settings?

 


Yes. 

 

OldManAndHisNAS wrote:

I would do that from FrontView or with reset button on back of NAS?

 

Yes - you can either use the boot menu, or you can do it from frontview (system->update->factory default tab).

 


@OldManAndHisNAS wrote:

 

I would then go through setup wizard again?

After doing this I should no longer see "share" as the first security setting option like I do now?

 


Correct on both.

 


@OldManAndHisNAS wrote:

 

When changing to "user" security setting, you are saying that I should be able to enter admin and password at the windows network password prompt without having to create a new user and password underneath FV security tab?


Yes.  Though I suggest opening the windows credential manager and creating "windows" credentials for the NAS there.  What version of Windows are you using?

Message 41 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1 Won't Boot

Did a 2nd factory reset.

It made absolutely no difference.

Under security tab in FV I still have "SHARE" mode as the first option and it appears to be the default option because it is already checked.

I also have two default shares created: Backup and Media.

I can copy files onto either of these NAS shares with no problem.

However, if I create a new share in FV, it shows up in Windows Explorer under the NAS, but I can't open the share or copy anything to it without my PC asking for some bogus "Network Password".  On my PC, Windows 7 Pro, I have only one user "administrator" and it has no password set for it.

I don't understand the security differences between the default shares and the share I create.

 

 

Message 42 of 53
StephenB
Guru

Re: ReadyNAS NV+ v1 Won't Boot

Switch to user security, and then use the approach I outlined earlier - setting up credentials using the NAS admin account in the Windows Credential Manager of the PC(s).

Message 43 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1 Won't Boot

I tried that.

 

It didn't work either with or without using Windows Credential Manager.

 

My NAS admin is set to the default "netgear1" password and when I try to enter that when either the windows network password box pops OR when I have it entered in the credential manager, it still won't give me access.

Message 44 of 53
StephenB
Guru

Re: ReadyNAS NV+ v1 Won't Boot


@OldManAndHisNAS wrote:

 

My NAS admin is set to the default "netgear1" password

That's part of the puzzle.  You need to change that password to something else - there are some checks in the NAS firmware that limit admin SMB access until you've set it to something other than the default.

Message 45 of 53
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS NV+ v1 Won't Boot

Now that you're running RAIDiator 4.x if you run into issues with bad disks again (or some other issue that prevents a normal boot), there's a low-level diagnostic mode that can be used to diagnose the situation remotely (if needed).

 

There is a diagnosis method for RAIDiator 3.x but it relies on the system being able to boot up normally and on later 3.x releases I think Frontview has to be working as well to be able to enable it.

Message 46 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1 Won't Boot

wow.

where was i to find that requirement?

 

anyway, that seems to have helped.

i am in USER security mode now.

i deleted the "backup" and "media" shares that appeared to be created by default and have created a couple of new ones of my own.

looks like i have access to these shares and have started copying my data back onto them.

 

something i don't understand is that when switching to USER security mode, i now have a share under NAS named "c" that i don't know where it came from or how to delete it.  it does not show up in the list of shares when i am in FV.

i think "c" is the name of my volume, but i don't want to manage a "c" share.  how do i delete that share?

Message 47 of 53
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS NV+ v1 Won't Boot

You only see the "c" share for your data volume if logged in as the 'admin' user (no quotes). That user is only meant to be used for administrative purposes.

 

Login as any other user and you won't see a "c" share.

Message 48 of 53
StephenB
Guru

Re: ReadyNAS NV+ v1 Won't Boot


@OldManAndHisNAS wrote:

 

i think "c" is the name of my volume, but i don't want to manage a "c" share.  how do i delete that share?


It is the volume, so you really don't want to delete it (or anything in it).  If you do, it will be gone.  It's just another path to get to your data.

 

There is no need to manage it, and it's pretty easy to just ignore it.  FWIW, it can be handy to be able to map the entire NAS volume to a drive letter, especially if you are backing up the NAS from a PC.

 

But if you want to hide it/not see it, then as mdgm says, you'll need to create another user on the NAS (for instance OldMan) with it's own password, and then change your windows credentials to use that user account.

Message 49 of 53
OldManAndHisNAS
Aspirant

Re: ReadyNAS NV+ v1 Won't Boot

So why does "c" show up in windows explorer as a share if it is a volume?

 

Now I need to create another user and then manage users and passwords to keep from seeing this undocumented folder?

 

Is there any documentation anywhere on what the other sub folders and files inside it are?  "Lost+Found"?

Message 50 of 53
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