ReadyNAS Pro 6 Still Stuck at "Booting" after Replacing Power Supply
Hi everyone, I'll try to be as brief as possible. I've spent hours scouring this forum, and I'm also well aware that there's a lot I haven't tried for my issue, because I'm nervous about doing something that could wipe my data.
We have 6 2TB Western Digital disks on there and a lot of data. My father then passed away, and I have not had the ability to work on the drive until now. TWO separate backups of the data have since been wiped by an individual and a cloud management company, so my hope is that my data is still recoverable, and the reason that I would love some help if you can offer it specifically to my situation. People like @Sandshark and @StephenB have provided lots of great information.
The issue:
In 2020 there was a power outage and our RNDP6000 stopped working. It sees all 6 disks and then gets stuck on "Booting..." and is undetectable on RAIDar.
What I've done so far:
- I ran a memory diagnostic and it ran through twice with no errors.
- Last week I removed a PSU from an old PC and tried that. Oddly, the NAS blue power light would faintly blink and would not start with that PSU. I replaced the BIOS battery as well as the PSU with another old computer's PSU. I had success for the first time in two years: I saw a number percentage on the "Booting" front panel, and the NAS showed up on RAIDar. Unfortunately, while it was checking the firmware version in RAIDar, it then disappeared from RAIDar and dropped offline again.
I want to check the individual disks for errors, but I have to go out today and get a SATA to USB dock in order to test them. I also read that it might be dangerous to run the NAS with drives removed?
I'm quite good at following technical instructions, however this area is not my expertise, and am more risk-avoidant because of not wanting to screw up somehow.
I want to check the individual disks for errors, but I have to go out today and get a SATA to USB dock in order to test them. I also read that it might be dangerous to run the NAS with drives removed?
Power down the NAS before you remove the disks. Label them by slot as you remove them, so you can return them to the same slot.
Window won't recognize the file format, but WD's Dashboard software will find and can test the drives. Run the long test.
TWO separate backups of the data have since been wiped by an individual and a cloud management company, so my hope is that my data is still recoverable
If you were to get an USB enclosure that can hold all six disks, you could also try RAID recovery software yourself (for instance https://www.r-studio.com/ for 4.2.x software )
So far I've tested 3 of the 6 drives, however WD tools are not able to run fully on any of them. The scan stops abruptyl and the error message says "too many bad sectors." This doesn't bode well, but I will test the remaining 3 drives.
Do you think it would be possible if I followed these instrutions? Also, what would have been my RAID configuration with 6 drives? The IT guy they hired originally setup the NAS. Would it be a RAID-5?
Do you think there would be any way to get access to the NAS if the OS was upgraded to OS 6 firmware?
In your experience, what is going on? How is it possible that (possibly) all 6 drives are corrupt?
So far I've tested 3 of the 6 drives, however WD tools are not able to run fully on any of them. The scan stops abruptyl and the error message says "too many bad sectors." This doesn't bode well, but I will test the remaining 3 drives.
In your experience, what is going on? How is it possible that (possibly) all 6 drives are corrupt?
I agree that is not good news. But if you are using a USB adapter/dock, then it is possible that something is off with the dock - poor connection to the drive, insufficient power, or something similar. Perhaps take a close look at that.
It does seem unlikely that all the drives have too many bad sectors.
Do you think there would be any way to get access to the NAS if the OS was upgraded to OS 6 firmware?
You would need more expensive RAID recovery software - something that supports BTRFS file systems. ReclaiMe is one package that several folks here have used with OS-6.
