Hi Folks,seems to me i´m stupid. Due to a diskfailure i like to replace a HardDisk#2. But I can´t get the Tray out. Tried to push the Button and tried to do it with a paper clip. No latch comes out. It don´t even moves for one inch.Any Trick or Idea?Thanx!

I too have had this problem, but luckily I was eventually able to remove both disks from my ReadyNas. I stripped the latches off of the tray, but unfortunately broke one of them when I was trying to release the mechanism with a paper clip - you have to be careful, as the actual latch clip itself is made of quite flimsy plastic. Assuming you can get the trays out, you should try lubricating the mechanism with silicone spray first and then work on the sliding 'tabs' to the left and right hand side of the latch as viewed from the 'inside' (i.e. the face of the latch that is normally against the metal tray), rather than on the latch clip itself. Next day, for my second tray, I bought some silicone and sprayed it all over the latch mechanism from the inside, and on the button from the outside - it now works perfectly. My ReadyNAS is 6 months out of it's 3-year hardware warranty. So I e-mailed Netgear to ask how much it would be to buy a new tray. I mentioned in the e-mail that I had looked up the forums and found this was a well-documented flaw with ReadyNAS latches. To my surprise, Netgear Support immediately offered to replace the broken tray completely free of charge, without so much as a quibble. That's what I call service !

I have found that exercising the release mechanism about a half dozen times or so will wear off the molding lines that are causing the problem. It is best to do this when it is not installed as then you can also get to the release from the back side. My 4 1/2 year old NV+ had that problem after sitting for years with the original drives in it, but now that I exercised the release mechanisms then and the fact that they have been used another half dozen times in service in the last two years, they tend to be a little stiff, but do release. The ones with the square openings you can get your finger in are a lot better. They come on all the new units, and I believe the more recent Duo (v1) and NV+ (v1) as well.I am suspicious that the supply chain of replacement NV/NV+ trays are still the round button design.

There is a trick. I'm sorry I don't have a picture, but bear with me as I describe via memory. If you look at the latch from the front, right above the button in the middle is a hole that's blocked off. Then there's another hole right above that. Use a bent paper clip to stick it in the upper part of that hole and push. If that doesn't work, try to move the hidden latch down with the paper clip from that same spot.

In below picture, first try to push in pinhole at "A". If this does not work, insert pin at "B", and move pin toward to buttom gently to release latch. This will move plastic block (colored in Cyan) behind front cover. Please be carefull while using pin.

If it happened and you can take out tray from unit, it is better to open/close lever several times, so that it will not become sticky again soon.

ReadyNV: Can´t get out the Tray...

92 Replies

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yoh-dah
Guide
Aug 09, 2006
There is a trick. I'm sorry I don't have a picture, but bear with me as I describe via memory. If you look at the latch from the front, right above the button in the middle is a hole that's blocked off. Then there's another hole right above that. Use a bent paper clip to stick it in the upper part of that hole and push. If that doesn't work, try to move the hidden latch down with the paper clip from that same spot.
r2_d21
Tutor
Aug 09, 2006
In below picture, first try to push in pinhole at "A". If this does not work, insert pin at "B", and move pin toward to buttom gently to release latch. This will move plastic block (colored in Cyan) behind front cover.

Please be carefull while using pin.
r2_d21
Tutor
Sep 15, 2006
If it happened and you can take out tray from unit, it is better to open/close lever several times, so that it will not become sticky again soon.
logger
Aspirant
Oct 17, 2006
Just discovered that two on my unlocked trays were stuck. Above instructions, in particular method B worked a treat to release them.

However freeing up the mechanism so a Button press translates to a slide action of the lock mechanism was not so obvious to fix. In the unlocked position A, neither effected tray buttons were pressable even though they worked fine when I set the unit up about a month ago.

I found that cycling the security lock tab several times was the answer. This process requires removing HDD from tray to access the lock tab. Cycling the main release lever did not fix things on either of my effected drives as I suspect the problem is related to the relationship between the button, slider and security lock.
jzeimet
Aspirant
Oct 30, 2006
Hi, I had the same problem more than half a year ago and could open it by method 'B'.

The problem seemed to be bad sliding of the internal assembly. To prevent it from blocking again I disassembled all latches and put some silicon oil on the sliding plastic components. Everything works fine since that time.

Greetings - Jürgen
bhoar
Aspirant
Oct 30, 2006
Do you know if the plastic and silicon(e?) oil are compatible?

-brendan
ntucker
Aspirant
Nov 13, 2006
I've just run into this too, and I've come to the conclusion that two of my trays are simply defective. I managed to get them out using the paper-clip-in-the-upper-hole method, but no amount of fiddling seems to make the button work. Is there something I can do to get these replaced?
ntucker
Aspirant
Dec 30, 2006
ping?
ntucker
Aspirant
Apr 20, 2007
Long time no reply. Anyone at Infrant want to comment on my defective trays?
yoh-dah
Guide
Apr 20, 2007
ntucker wrote:
Long time no reply. Anyone at Infrant want to comment on my defective trays?

Please contact Support using the link in my sig.