ReadyNas 104 -Unble to access admin page and shares

[Pentoo]

DTUnble to access admin page and shares

Successfully completed diagnostics System

• Disk 1 has 13 Current Pending Sectors

Logs

• 2017-08-19 13:32:26: md/raid:md127: failed to run raid set.
• 2017-08-19 13:23:11: md/raid:md127: failed to run raid set.
• 2017-08-19 12:00:49: md/raid:md127: failed to run raid set.
• 2017-08-19 11:36:06: md/raid:md127: failed to run raid set.
• 2017-08-19 11:08:32: md/raid:md127: failed to run raid set.
• 2017-08-19 10:41:12: md/raid:md127: failed to run raid set.
• 2017-08-19 10:12:13: md/raid:md127: failed to run raid set.
• 2017-08-19 09:12:54: md/raid:md127: failed to run raid set.
• 2017-08-19 09:06:32: md/raid:md127: failed to run raid set.
• 2017-08-18 12:54:06: BTRFS: error (device md127) in btrfs_commit_transaction:2232: errno=-5 IO failure (Error while writing out transaction)
• 2017-08-17 07:51:03: md/raid:md127: raid level 5 active with 2 out of 3 devices, algorithm 2
• 2017-08-16 10:35:45: md/raid:md127: raid level 5 active with 2 out of 3 devices, algorithm 2

[aks]

Looks like you may have the start of a hard drive problem. Do you have a current backup?

What's your drive configuration?

[Pentoo]

Tony hi, thank you for your reply 3 x 4TB using XRaid

[aks]

So with one drive failing, you just need to obtain a replacement for drive #1. Secure a back if you haven't done so already.

[StephenB]

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@aks wrote:

So with one drive failing, you just need to obtain a replacement for drive #1. Secure a back if you haven't done so already.

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Well, if you can't access the shares, then it's not just a matter of popping in a replacement drive.

Do you have a backup of the data?

[aks]

My bad, I assumed that accessing the logs meant he had some level of access to the data...

[Pentoo]

Tony, hi.
No worries 😁 only access is via RAIDar 'log & 'Diagnostic' buttons

[aks]

Ok, so let's wait for Stephen to make a suggestion for next steps. At this point, we need to consider every step carefully, since it is x-raid I would assume a replacement drive sorts it out, but I don't have a RN104 and I don't use OS6, so let's be patient for someone that has experience with these.

[Pentoo]

Steve hi, sadly no back-up of the data.

[StephenB]

The safest path is to use paid support (my.netgear.com).  Ask about per-incident support, that might be enough to get your raid volume mounted.

Netgear does offer a data recovery service if you need it - though data recovery is quite expensive (no matter who provides it).  https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service