Interesting. To the casual observer, it would appear that there are changes to multiple versions of the FW that have created problems in some systems. I've not heard of any progress on the 6.2.x series (smaller NAS's - I have a 104) recently. 6.2.3 was (for me) a complete disaster as was 6.2.2. I'm not yet ready to run 6.2.1 as my primary NAS user (the wife) is making progress on a project she's working on. 🙂
I'm willing to try things as requested by the Netgear folks, but things seem to have stalled. I hope they're having success tracking down the failures.
New to the forum and new to the RN 104 only got it working as of 1/25/15 running 6.2.2 which was the current update ran until 1/26/15 then I suppose it locked up as I was unable to shutdown gracefully using the power button. Not being familiar and kind of in a hurry I removed the power to get it to reboot. It ran well for the whole week until this morning 2/2/15 when it locked up again so being concerned I put in a ticket on it, but have had no response yet. When I have looked at the logs I don't see any problems it just claims it restarted and loads antivirus. However after each start lately it has shown a background operation starting after the restart. No idea as to what, I am running pretty simple but is this lock up the same thing you are all reporting? Today I was in the middle of saving a large file when it stopped again and I can not access it without removing power to restart it. Is this the wrong way to go?
Whats stupid is that the hardware is fine, its the new 6.2.x firmware that's broke. I was on 6.1.5 for a year and it never locked up. I have no apps running just a few Servers backing up to it and 4 USB drives I rotate each day on it to give me a second backup on the critical data. If we could somehow go back to the magical 6.1.x firmware Netgear would have no more support calls and we would all be a lot happier. I'm running the 104 NAS by the way and I'm back on 6.2.0 firmware but get lockups ranging from half a day to 3 days between them.
I'm running the latest beta firmware on my 104 and I can pretty much force it to lock up by copying some files from my PC to it. If I just let it idle it will lock up within a day or so. I will reboot, trigger a lockup and send in the logfiles later today.
sparhawk765: Same here. If i f.ex upload via ftp and try copying some files to my pc at the same time it locks up at once. Tnx for sending in your log files. I hope they figure it out soon. This is really annoying and reminds me of when i first got the rn104. There were firmware issues then aswell and i couldn't use my new NAS for 1,5 month because of it. Then it was the NAS freezing for minutes at a time because of some filesystem issue which caused temp freezes when the file system was like 60% full plus plus....
So I did a quick test by restarting the 104 (it had frozen during idle) and started copying some files via smb. After 5-10min it froze up so I restarted it again and downloaded the logs which I will upload linking to this post. I really hope we can find some clues to this issue. I have no problem switching disks, raids, settings or other stuff to test it out since the data on it is elsewhere and not critial.
I will give Netgear a clue! The firmware is dodgy, I have removed the USB drive now and have run on 6.2.0 for a day and it still locked up. No issues with the NAS on firmware 6.1.5, I was ignoring the firmware updates all of last year and wish I was still on 6.1.5. Don't care about what's new in the 6.2.x firmware if it breaks my NAS! Need to have a way to go back to the old firmware and Netgear could make this happen but obviously love the support calls coming in for this crap.
As expected after reading the changelog, ReadyNAS 6.2.3-T1696 Beta 4 is no better then the previous betas. RN104 idle and 2 lockups in 12 minutes! I just hope the "Enhance system log download contents" finds something.
yajdam. You are using WD Green disks. I don't recommend using those. These disks have huge Load Cycle Counts. Have you powered down, removed your disks (label order), hooked them up to your PC and tested these with WD Data LifeGuard Diagnostics? If you can't test them with that have you tried running the disk test boot menu option?
I tried the Beta 4 yesterday and installed it around lunchtime 12:00 CET. When I got home from work at around 18 CET it had frozen. I pulled the power and rebooten and went ahead and did a file-copy test which lasted somewhere around 5 hours which is 4.5 hours more than it usually lasts but that might very well be a coincident. It hung just before the copy completed so I rebooted this morning, downloaded the logs and sending them now.
mdgm. I hope the ReadyNAS Devs aren't taking the easy road and blame the hard drives for a problem that is clearly firmware related. I have these WD hard drives since day one of my rn104 which came with ReadyNAS... (let me check the box...) 6.0.4 and until 6.2.0 everything worked without any type of problem, and I thought "This rn104 was a great buy!".
I already tested the hard drives using the ReadyNAS test disks and WD diagnostics tool (one of the first things I did, after starting to have this lock ups) and all tests reported no errors.
Maybe the right road to take is what ReadyNAS devs have done with x86 systems. Forget this kernel and find out if this still happens with the new kernel present in 6.3.3. So, when will there be a version of 6.3.3 for arm systems?
I am not a ReadyNAS dev. I want to rule out disk issues where possible. Not all users may have the same problem even if they think they have.
Disks can and do fail over time.
We do have a hard drive compatibility list to provide direction as to which drives to use. With drives on the compatibility list for current models we don't need to worry about things like Green features of Green disks and potential implications of that for things such as disk spin-down.
There is work on bringing the new kernel to ARM systems. As to when that will be complete I cannot provide an ETA at this time.
We have not abandoned 6.2.x for x86 systems. 6.3.x is early access for x86. It is 6.2.x that will remain the stable line of firmware for x86 for the present.
From 6.0.0 through to the latest 6.2.x release we have been using the same longterm kernel series. I don't think the lockups are a problem with the kernel. If they were then I don't think it would be claimed that the issues only started on 6.2.x.
Unfortunately, yes they do and this is one of the reasons why I bought the rn104. The use of RAID5.
We do have a hard drive compatibility list to provide direction as to which drives to use. With drives on the compatibility list for current models we don't need to worry about things like Green features of Green disks and potential implications of that for things such as disk spin-down.
If the model/firmware is that picky with hard drives, then Netgear should place a big sticker on every model, saying something like this: "Before buy, check the hard drives compatibility list.", because the main reason for me to buy a NAS, was to put to some use the 3 wd green 2tb I already had. Had I been warned, I would bought another thing or build my own NAS. I never used the "disk spin-down" feature.
There is work on bringing the new kernel to ARM systems. As to when that will be complete I cannot provide an ETA at this time.
Glad to hear it. Thanks for the information.
As for the ReadyNAS 6.2.3-T1696 beta 4 in my rn104, don't know why but is worse than T1652. 6 lockups just today... wait... make that 7! Final count for February 10th... 10 lock ups!
Thank you for everything. (As before, I'm not being ironic.)
