Readynas 312 Antivirus Update

[RPB123]

Hi All,

The antivirus defiitions on my ReadyNas 312 have not updated for 2 months.

I saw an error message today saying no internet connection but that is not the case as the machine is connected.

Any ideas how to fix this or manuall update?

Thanks

[Sandshark]

Assuming you are running OS 6.10.4, is it showing Hotfix1 was installed?  That's supposed to fix the antivirus update issue.  If it's not installed, then you should believe the warning that the NAS is not connected to the internet.  What are you using to assure that it is?

[RPB123]

Yes the hotfix is shown as installed.

When I go to Apps it says internet available.

[StephenB]

Have you tried rebooting the NAS since the hotfix was installed?

[RPB123]

Yes, rebooted several times 😞

[StephenB]

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@RPB123 wrote:
Yes, rebooted several times 😞

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Thought that was likely, but decided to check.

You can download the log zip file, and look in there for clues on what's happening.  Netgear ( @JohnCM_S or @Marc_V ) might want to take a look, just so they can see what's going on.

A long shot (but easy to try) is to turn off the AV service and then try turning it on again.