Ref #16958105 - No Volume after Expansion / Firmware Upgrade
Hello everyone. I have a Netgear ReadyNAS Ultra 6.
During a process of upgrading drives and updating firmware (with the intent of creating an X-RAID2 volume with more than 16 TB of drives), the volume and shares were lost.
I need help to repair the volume, restore the shares, and/or recover the data on the NAS.
I looked at threads like http://www.readynas.com/forum/viewtopic.php?f=66&t=57612&p=326044&hilit=no+volume#p326044, and http://www.readynas.com/forum/viewtopic.php?f=65&t=57954 , but I could not figure out what to do from them. I want to save the data on the NAS if at all possible.
Below are the step by step details of what occurred:
The ReadyNAS Ultra 6 was filled with six, 2TB hard drives in X-RAID2 configuration, and it had RAIDiator 4.2.9 firmware. It had a volume on it and some network shares which were working well.
With the ReadyNAS turned on, I physically removed the first 2TB hard drive from the NAS, replaced it with a blank 3TB hard drive, and waited for the new hard drive to sync.
At the end of this process, the sync of the new disk was completed successfully, Frontview / RAIDar showed the new disk status as OK, and the volume and shares remained in place with all data intact.
I serially repeated this process three more times, so that disks 1, 2, 3, and 4 were upgraded from 2TB to 3TB. After this, the volume and shares remained in place. Each disk took less than 1 day to sync.
I next went into Frontview and performed a firmware upgrade to RAIDiator 4.2.19. As part of this, I rebooted the ReadyNAS Ultra 6 from Frontview. Afterwards, the volume and shares remained in place; the capacity of the volume was improved by a couple of TB.
I wanted to replace the 5th and 6th disks with 3 TB drives as well to finish the process. This past Sunday I took out the 5th of the 2TB hard drives and replaced it with a 3TB hard drive. The 3TB hard drive started to sync.
On Tuesday I tried to access the ReadyNAS Ultra. The shares were down. I could not access Frontview.
RAIDar showed the 5th disk syncing with 67% completed. I was surprised by this because the previous 4 disks had synced in less than 24 hours, this one had been left to sync for about 48 hours.
I turned the ReadyNAS off and on using the power button on the unit. After power cycling, the shares were still down, this time however I was able to log into Frontview.
When checking "Volume Settings" or "Share Listing" in Frontview, I got the following message: "No volume exists. Some menu options are available only if a valid volume exists."
When checking "Status: Health", I could see six disks as expected, with OK status and green solid dots, except for disk 5, which was a flashing green dot (still syncing). RAIDar also depicted six disks with OK status and green solid dots, except for disk 5, which was syncing.
After a few hours, disk 5 finished syncing, but the lack of a volume was unchanged. Restarting the ReadyNAS did not change anything.
How can I repair the volume, restore the shares, and/or recover the data on the NAS?
-=-
The log from Frontview is pasted below:
Wed Oct 19 10:33:13 PDT 2011 System is up. Wed Oct 19 10:33:13 PDT 2011 The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume. media backup Wed Oct 19 10:32:54 PDT 2011 Volume scan failed to run properly. Tue Oct 18 14:52:42 PDT 2011 System is up. Tue Oct 18 14:52:41 PDT 2011 The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume. media backup Tue Oct 18 14:52:30 PDT 2011 Your ReadyNAS device has been updated with a new firmware image. (RAIDiator-x86 4.2.19) Tue Oct 18 14:52:24 PDT 2011 Volume scan failed to run properly. Mon Oct 17 06:25:02 PDT 2011 Volume C is approaching capacity: 80% used 1.9T available Sun Oct 16 16:02:12 PDT 2011 RAID sync started on volume C. Sun Oct 16 16:01:47 PDT 2011 Data volume will be rebuilt with disk 5. Sun Oct 16 16:00:34 PDT 2011 New disk detected. If multiple disks have been added, they will be processed one at a time. Please do not remove any added disk(s) during this time. [Disk 5] Sun Oct 16 15:57:10 PDT 2011 A disk was removed from the ReadyNAS. For full protection of your data volume, please add a replacement disk as soon as possible. Sun Oct 16 15:57:10 PDT 2011 Disk removal detected. [Disk 5] Thu Oct 13 22:17:36 PDT 2011 RAID sync finished on volume C. Thu Oct 13 18:02:15 PDT 2011 Data volume has been successfully expanded to 9255 GB. Thu Oct 13 15:54:39 PDT 2011 Please reboot your ReadyNAS device to continue with the update process. Thu Oct 13 15:33:02 PDT 2011 System is up. Thu Oct 13 15:32:45 PDT 2011 Continuing with volume expansion or migration. Do not interrupt the system during this time. When complete, email notification will be sent to the alert contact list. Thu Oct 13 15:31:34 PDT 2011 Your ReadyNAS device has been updated with a new firmware image. (RAIDiator-x86 4.2.19) Thu Oct 13 15:28:44 PDT 2011 Rebooting device... Thu Oct 13 15:28:44 PDT 2011 Please close this browser session and use RAIDar to reconnect to the device. System rebooting... Thu Oct 13 15:26:51 PDT 2011 Please reboot your ReadyNAS device to continue with the update process. Thu Oct 13 15:20:44 PDT 2011 Update settings saved. Thu Oct 13 15:12:05 PDT 2011 Found space that can be used to expand capacity, expansion process will start during next boot. Thu Oct 13 15:12:02 PDT 2011 System is up. Thu Oct 13 14:53:32 PDT 2011 Found space that can be used to expand capacity, expansion process will start during next boot. Thu Oct 13 14:53:31 PDT 2011 RAID sync finished on volume C. Thu Oct 13 14:53:25 PDT 2011 Found space that can be used to expand capacity, expansion process will start during next boot. Wed Oct 12 07:56:15 PDT 2011 RAID sync started on volume C. Wed Oct 12 07:55:22 PDT 2011 Data volume will be rebuilt with disk 4. Wed Oct 12 07:54:08 PDT 2011 New disk detected. If multiple disks have been added, they will be processed one at a time. Please do not remove any added disk(s) during this time. [Disk 4] Wed Oct 12 07:48:52 PDT 2011 If the failed disk is used in a RAID level 1, 5, or X-RAID volume, please note that volume is now unprotected, and an additional disk failure may render that volume dead. If this disk is a part of a RAID 6 volume, your volume is still protected if this is your first failure. A 2nd disk failure will make your volume unprotected. It is recommended that you replace the failed disk as soon as possible to maintain optimal protection of your volume. Wed Oct 12 07:48:52 PDT 2011 Disk failure detected. Wed Oct 12 07:48:43 PDT 2011 A disk was removed from the ReadyNAS. For full protection of your data volume, please add a replacement disk as soon as possible. Wed Oct 12 07:48:43 PDT 2011 Disk removal detected. [Disk 4] Tue Oct 11 06:25:02 PDT 2011 Volume C is approaching capacity: 92% used 603G available Tue Oct 11 04:13:04 PDT 2011 RAID sync finished on volume C. Sun Oct 9 21:24:06 PDT 2011 RAID sync started on volume C. Sun Oct 9 21:23:33 PDT 2011 Data volume will be rebuilt with disk 3. Sun Oct 9 21:22:24 PDT 2011 New disk detected. If multiple disks have been added, they will be processed one at a time. Please do not remove any added disk(s) during this time. [Disk 3] Sun Oct 9 21:17:23 PDT 2011 If the failed disk is used in a RAID level 1, 5, or X-RAID volume, please note that volume is now unprotected, and an additional disk failure may render that volume dead. If this disk is a part of a RAID 6 volume, your volume is still protected if this is your first failure. A 2nd disk failure will make your volume unprotected. It is recommended that you replace the failed disk as soon as possible to maintain optimal protection of your volume. Sun Oct 9 21:17:23 PDT 2011 Disk failure detected. Sun Oct 9 21:17:21 PDT 2011 A disk was removed from the ReadyNAS. For full protection of your data volume, please add a replacement disk as soon as possible. Sun Oct 9 21:17:21 PDT 2011 Disk removal detected. [Disk 3] Sun Oct 9 06:25:01 PDT 2011 Volume C is approaching capacity: 88% used 911G available Sat Oct 8 05:26:01 PDT 2011 RAID sync finished on volume C. Fri Oct 7 13:06:30 PDT 2011 RAID sync started on volume C. Fri Oct 7 13:06:04 PDT 2011 Data volume will be rebuilt with disk 2. Fri Oct 7 13:04:55 PDT 2011 New disk detected. If multiple disks have been added, they will be processed one at a time. Please do not remove any added disk(s) during this time. [Disk 2] Fri Oct 7 12:57:40 PDT 2011 If the failed disk is used in a RAID level 1, 5, or X-RAID volume, please note that volume is now unprotected, and an additional disk failure may render that volume dead. If this disk is a part of a RAID 6 volume, your volume is still protected if this is your first failure. A 2nd disk failure will make your volume unprotected. It is recommended that you replace the failed disk as soon as possible to maintain optimal protection of your volume. Fri Oct 7 12:57:40 PDT 2011 Disk failure detected. Fri Oct 7 12:57:21 PDT 2011 A disk was removed from the ReadyNAS. For full protection of your data volume, please add a replacement disk as soon as possible. Fri Oct 7 12:57:21 PDT 2011 Disk removal detected. [Disk 2] Fri Oct 7 12:19:51 PDT 2011 RAID sync finished on volume C. Thu Oct 6 22:19:00 PDT 2011 RAID sync started on volume C. Thu Oct 6 22:18:35 PDT 2011 Data volume will be rebuilt with disk 1. Thu Oct 6 22:17:24 PDT 2011 New disk detected. If multiple disks have been added, they will be processed one at a time. Please do not remove any added disk(s) during this time. [Disk 1] Thu Oct 6 22:11:07 PDT 2011 If the failed disk is used in a RAID level 1, 5, or X-RAID volume, please note that volume is now unprotected, and an additional disk failure may render that volume dead. If this disk is a part of a RAID 6 volume, your volume is still protected if this is your first failure. A 2nd disk failure will make your volume unprotected. It is recommended that you replace the failed disk as soon as possible to maintain optimal protection of your volume. Thu Oct 6 22:11:07 PDT 2011 Disk failure detected. Thu Oct 6 22:10:57 PDT 2011 A disk was removed from the ReadyNAS. For full protection of your data volume, please add a replacement disk as soon as possible. Thu Oct 6 22:10:57 PDT 2011 Disk removal detected. [Disk 1] Mon Oct 3 06:25:02 PDT 2011 Volume C is approaching capacity: 80% used 1.5T available
