Remove inactive volumes to use the disk. Disk #1,2,3,4

[ElliottGroup]

Hi all, We have had several failures of the RN3138 unit and as we understand there is a service notice on this however the supplied email address is no longer valid: https://kb.netgear.com/000037344/Service-Note-for-RN3130-RN3138-WC7500-and-WC7600v2 Our latest issue is that the volume is offline and the error on the web GUI is "Remove inactive volumes to use the disk. Disk #1,2,3,4" Who do we contact please as we have several units that are all effected by this service notice. Thank you.

[StephenB]

The normal way is to contact support via my.netgear.com (which requires you to register your ReadyNAS).

You can also try sending an email to customer.service@netgear.com.