This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
I am actually using RN526X (it's not in the Model List above). runing 6.6.0 .
I am copying some data onto the server from an external HDD attached to mny Mac. For certain folders that I copy over, the folder is grayed out after the copy and if I click on it, The Finder only shows the folder and not the contents in it. (Se the ordination folder in the screen shot below.
It I sign into the server through the Admin page I can see the contents in the folder and if I go to the folder using the ReadyCloud app on my iPhone, the folder is there and I can see the contents.
I have has this happen on several different shares and can't find a reason for it. I have tried to delete the original folder and copy oit again but get the same results.
So, I had to take a look again at the screenshot you sent, xxxx.xxxxxx@gmail.com is a ReadyCloud user I think and that has home share where Pictures folder is and Ordination subfolder is inside Photos. Have you checked if you will get the same results when you move the Ordination folder to the same directory level of Pictures?
There is no really setting on the NAS admin page for subfolder of home shares so it is something that you might need to check in the security and permission settings of the subfolder, I don't know how it is done on Mac, honestly. I hope someone would chime in to share.
Do you see these contents too when you access it through SMB on a Windows machine? What I am thinking is that maybe these files are not recognizable by Mac.
Unfortunately, I do not have access to a Windows machine so I can't verify. That said, the files in this folder are all plain jpeg files. The HDD they are currently on sees then without issue and they were previously stored on a Drobo DAS and I could see the folder and its contents without issue. The same is true for the other folders that this happendd to. I have ben able to see the contents from any other drive and most files were either generic formats (i.e. mp4) or Apple specific files like .dmg.
Using the ReadyCloud app on my Mac, I am still not able to access the files in that folder. The folder is grayed out just like in Finder.
Using ReadyCloud in the browser and/or using the readyCloud app on my iPhone, I am able to access the folder. Also, when looking at the Share in the Admin UI I am able to get to the files also.
Do you have other Mac machines that you can try to check if you get the same results? How about turning on AFP on the share where these are then access the share via AFP on the finder?
I previously turned on AFP as a test but that did not make any difference. I just checked this issue on another Mac and have the same problem that the folder is grated out and contents not available.
After another look I found the 6.6.1 firmware file and did update the RN526X. Same condition. The folder is grayed out and I cannot access the contents.
Have you tried copying at least 2-3 files from this folder to another share that has no problem via admin page then try to access that share through finder?
The folder at issue called Ordination contains one photo and two sub-folders. The sub-folders contain all of the photos.
I copied the entire Irdination folder from the Home > Photos share to the main Photos share.
In the Home > Photos share, the Ordination folder is still frayed out in the Finder by in the main Photos share, the Ordination folder and the 2 sub folders are fully accessible via the Finder.
I think it may have something to do with the permission of the files and subfolder since they were from a Home share which is a personal share of one of the users.
Do you have a local user name Photos? Normally, the homes shares are named after the local user name and these home shares are in Home share when you get to admin page > Shares or access the NAS shares and get to Home share using admin account.
So, I had to take a look again at the screenshot you sent, xxxx.xxxxxx@gmail.com is a ReadyCloud user I think and that has home share where Pictures folder is and Ordination subfolder is inside Photos. Have you checked if you will get the same results when you move the Ordination folder to the same directory level of Pictures?
There is no really setting on the NAS admin page for subfolder of home shares so it is something that you might need to check in the security and permission settings of the subfolder, I don't know how it is done on Mac, honestly. I hope someone would chime in to share.
I was not able to move the Ordination folder from the Pictures subfolder but did have another copy of it in the main Pictures share and copied that into the top level of the personal folder. That copy actually did not complete gracefully. The Ordination folder was created but the contents did not copy over. I had to copy the contents seperatly but it ultimately did work in Finder.
I then deleted the grayed out Ordination folder from the User Pictures folder but had to do that from the Admin screen. I had done that before and tried to recopyt the folder and its contents into the Pictures folder but it never worked.
This time, I copied the Ordination folder from the User Home folder to the User Home > Pictures folder and it copied gracefuuly and I can access it via Finder.
I'm not sure why it woirked this time but it would appear that you were correct that there was something wrong with the actual folder or permissions and not the ReadyNAS or OS.
This is now resolved and I appreciate all of your help with this. I will mark it resolved.
