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Strange issue. My Sparc unit thinks it's an x86?

InTheShires
Tutor

Strange issue. My Sparc unit thinks it's an x86?

I was trying to get RN Photos working a few days/weeks ago, but in doing so hit a problem. Namely this:



Uploaded with ImageShack.us

I had some time today, so sat down to look at this again, but it seems I'm getting this error on all addons I try to install? (Yes, I'm trying to install SPARC based addons)

AFAICT, everything is working fine. Backups run, NZBGET runs, I can access via Frontview, FTP, SCP, and Explorer. Print jobs run fine too.

I've disabled pretty much all I can in Frontview, same error still appears.

I've tried to reinstall the 4.17FW but as expected now, the same error appears. (Via Frontview this is.)

I have yet to try a push of the reset button on the rear, with the 5 second press of the power button. (I'm guessing this performs the same task as a Frontview FW install?) Physically access to the device is not easy, and I only want to go down this route if absolutely necessary.

I have SSH access.

Advice and tips welcome please! 🙂

Apologies if this is in the wrong section, I wasn't sure where it should be.
Message 1 of 27
mdgm-ntgr
NETGEAR Employee Retired

Re: Strange issue. My Sparc unit thinks it's an x86?

Your NAS does not think it's x86.

The add-on file may be incomplete or corrupt. Try downloading it via SSH using wget, copying it to your client computer then installing it via Frontview.

cd /c/backup
wget addon_URL


So you've tried rebooting the NAS?

What's the output of the following:

ls -la /tmp
Message 2 of 27
InTheShires
Tutor

Re: Strange issue. My Sparc unit thinks it's an x86?

mdgm wrote:
Your NAS does not think it's x86.


No, I didn't mean literally. :shock: Just having a joke is all.



So you've tried rebooting the NAS?

What's the output of the following:

ls -la /tmp


Yes NAS been rebooted.

drwxrwxrwt   5 root  root     16384 2011-07-11 20:20 .
drwxr-xr-x 27 admin admin 16384 2011-07-11 17:22 ..
-rwxr-xr-x 1 admin admin 3473 2010-02-07 18:58 action.php
drwxr-xr-x 2 root root 16384 2011-06-22 00:25 addons
-rw-r--r-- 1 root root 0 2011-04-11 18:26 backup_002_copy.log.1
-rw-r--r-- 1 admin admin 11472 2011-06-09 00:06 Backup10787
-rw-r--r-- 1 admin admin 11496 2011-06-09 00:06 Backup10792
-rw-r--r-- 1 admin admin 11465 2011-06-09 00:06 Backup10796
-rw-r--r-- 1 admin admin 11442 2011-06-09 00:06 Backup10802
-rw-r--r-- 1 admin admin 11614 2011-06-09 00:06 Backup10804
-rw-r--r-- 1 admin admin 11623 2011-06-17 04:05 Backup1855
-rw-r--r-- 1 root root 210940 2011-07-11 16:49 config.zip
-rw-r--r-- 1 root root 12 2011-04-09 17:08 .dhcp_server
-rw-r--r-- 1 root root 0 2011-07-11 20:20 errors_001.log
-rw-r--r-- 1 root root 0 2011-07-11 00:38 errors_002.log
-rw-r--r-- 1 root root 0 2011-07-11 20:10 errors_003.log
-rw-r--r-- 1 root root 65 2011-07-11 00:18 errors_004.log
-rw-r--r-- 1 root root 65 2011-07-11 00:58 errors_005.log
-rw-r--r-- 1 root root 65 2011-07-11 20:05 errors_006.log
-rw-r--r-- 1 root root 65 2011-07-11 20:15 errors_007.log
-rw-r--r-- 1 root root 65 2011-07-11 00:53 errors_008.log
-rw-r--r-- 1 root root 65 2011-07-11 00:13 errors_009.log
-rw-r--r-- 1 root root 65 2011-07-11 18:05 errors_010.log
-rw-r--r-- 1 root root 65 2011-07-11 00:28 errors_011.log
-rw-r--r-- 1 root root 65 2011-07-11 00:33 errors_012.log
-rw-r--r-- 1 root root 65 2011-07-11 00:28 errors_013.log
-rw-r--r-- 1 root root 65 2011-07-11 00:48 errors_014.log
-rw-r--r-- 1 root root 65 2011-07-11 00:08 errors_015.log
-rw-r--r-- 1 root root 0 2011-07-11 00:18 errors_016.log
-rw-r--r-- 1 root root 0 2011-07-11 00:18 errors_017.log
-rw-r--r-- 1 root root 0 2011-07-11 00:33 errors_018.log
-rw-r--r-- 1 root root 0 2011-07-11 00:13 errors_019.log
-rw-r--r-- 1 root root 0 2011-07-11 00:44 errors_020.log
-rw-r--r-- 1 root root 11563 2010-05-25 17:01 evdns.3
-rw-r--r-- 1 root root 17705 2010-05-25 17:01 event.3
-rwxr-xr-x 1 root root 45502 2010-05-25 16:56 event_rpcgen.py
-rw-rw-r-- 1 admin admin 93 2011-04-21 01:18 .htaccess
drwxrwxrwt 2 root root 16384 2011-04-10 00:14 .ICE-unix
-rwxr-xr-x 1 root root 220129 2010-05-25 16:55 libtool
-rw-r--r-- 1 root root 821 2011-05-25 03:07 netatalk1476
-rw-r--r-- 1 root root 821 2011-05-26 01:40 netatalk25346
-rw-r--r-- 1 root root 821 2011-07-11 17:21 netatalk32646
-rw-r--r-- 1 root root 821 2011-06-17 03:52 netatalk5106
-rw-r--r-- 1 root root 821 2011-06-23 00:51 netatalk5614
-rw-r--r-- 1 root root 821 2011-05-23 00:38 netatalk977
-rw-r--r-- 1 root root 62341120 2010-11-10 01:12 RAIDiator-4.1.7
-rw-r--r-- 1 root root 2619 2011-06-22 00:25 services
-rw-r--r-- 1 root root 2119 2011-05-20 13:22 settings_empty.json
-rw-r--r-- 1 root root 2063 2011-05-20 13:22 settings.json
-rw-r--r-- 1 root root 90624 2010-06-18 20:27 Thumbs.db
-rw-r--r-- 1 root root 180224 2010-05-08 10:31 typescript
-rw-r--r-- 1 admin admin 62341120 2011-07-11 17:12 update_file
drwxrwxrwt 2 root root 16384 2011-04-10 00:14 .X11-unix


WGET gives the same error I get everytime I try this, no matter what the addon, whether it's stored locally or whether I've downloaded it direct from Netgear. The error is what I've posted above.
Message 3 of 27
mdgm-ntgr
NETGEAR Employee Retired

Re: Strange issue. My Sparc unit thinks it's an x86?

It seems you may be trying to update to 4.1.7 at the moment. You can't install any add-ons when you're updating the NAS firmware.

What does the following look like?:

ls -la /


Also is there anything in the /tmp/addons folder?
Message 4 of 27
InTheShires
Tutor

Re: Strange issue. My Sparc unit thinks it's an x86?

mdgm wrote:


What does the following look like?:

ls -la /


Also is there anything in the /tmp/addons folder?


No, I'm not updating at the moment. That's either leftover from this afternoon, or from when I just ran WGET again.

total 401
drwxr-xr-x 27 admin admin 16384 2011-07-12 00:18 .
drwxr-xr-x 27 admin admin 16384 2011-07-12 00:18 ..
lrwxrwxrwx 1 root root 16 2011-04-08 14:54 addons-config -> /c/addons-config
lrwxrwxrwx 1 root root 9 2011-04-07 13:31 backup -> /c/backup
drwxr-xr-x 2 root root 16384 2011-07-12 00:16 bin
drwxr-xr-x 2 root root 16384 2011-06-05 23:20 Browser
drwxrwxrwx 23 root root 16384 2011-06-30 16:33 c
drwxr-xr-x 3 admin admin 16384 2011-04-07 13:31 .Dekoh
drwxr-xr-x 9 root root 32768 2011-07-12 00:16 dev
lrwxrwxrwx 1 root root 10 2011-04-11 17:43 Drivers -> /c/Drivers
drwxr-xr-x 58 root root 16384 2011-07-12 00:17 etc
drwxr-xr-x 6 root root 16384 2010-11-06 01:47 frontview
lrwxrwxrwx 1 root root 15 2011-04-10 14:12 GamesConsole -> /c/GamesConsole
lrwxrwxrwx 1 root root 17 2011-04-10 14:15 GigabyteBackup -> /c/GigabyteBackup
drwxrwsr-x 3 root root 16384 2011-04-07 13:22 home
drwxr-xr-x 2 root root 1024 2011-07-12 00:16 initrd
-rw-r--r-- 1 root root 0 2011-07-12 00:16 .init_start
lrwxrwxrwx 1 root root 14 2011-04-10 14:15 IntelBackup -> /c/IntelBackup
lrwxrwxrwx 1 root root 16 2011-04-10 14:12 LaptopBackups -> /c/LaptopBackups
drwxr-xr-x 2 root root 16384 2011-04-08 14:43 Led
drwxr-xr-x 7 root root 16384 2011-04-08 14:41 lib
drwx------ 2 root root 16384 2002-07-15 21:57 lost+found
lrwxrwxrwx 1 root root 8 2011-04-07 13:31 media -> /c/media
drwxr-xr-x 2 root root 16384 2002-02-08 22:23 mnt
drwxr-xr-x 2 root root 16384 2011-04-08 23:44 Monitor
lrwxrwxrwx 1 root root 16 2011-04-10 14:15 NetbookBackup -> /c/NetbookBackup
drwxr-xr-x 4 root root 16384 2011-05-26 00:34 opt
dr-xr-xr-x 55 root root 0 2003-12-01 12:00 proc
drwxrwxrwt 2 root root 0 2011-07-12 00:53 ramfs
drwxr-xr-x 2 root root 16384 2011-05-14 14:29 Remote
-rw------- 1 root root 1024 2011-04-07 13:34 .rnd
drwx------ 4 root root 16384 2011-05-26 00:34 root
lrwxrwxrwx 1 root root 11 2011-04-10 14:12 SatFiles -> /c/SatFiles
drwxr-xr-x 2 root root 16384 2011-04-07 13:23 sbin
lrwxrwxrwx 1 root root 11 2011-06-23 01:06 snapshot -> /c/snapshot
lrwxrwxrwx 1 root root 11 2011-04-10 14:12 Software -> /c/Software
-rw-r--r-- 1 root root 2 2011-07-12 00:16 .sync_start
drwxr-xr-x 11 root root 0 2003-12-01 12:00 sys
drwxrwxrwt 5 root root 16384 2011-07-12 00:17 tmp
drwxrwxrwt 2 root root 40 2011-07-12 00:15 USB
drwxr-xr-x 12 admin admin 16384 2008-01-31 23:40 usr
drwxr-xr-x 17 root root 16384 2008-09-20 12:42 var
lrwxrwxrwx 1 root root 11 2011-05-23 00:38 VMFolder -> /c/VMFolder
lrwxrwxrwx 1 root root 10 2011-04-08 14:54 webroot -> /c/webroot
lrwxrwxrwx 1 root root 12 2011-05-13 00:42 WebServer -> /c/WebServer
lrwxrwxrwx 1 root root 11 2011-04-10 14:12 Xtreamer -> /c/Xtreamer
lrwxrwxrwx 1 root root 7 2011-04-19 00:59 Zero -> /c/Zero


/Tmp/addons is empty
Message 5 of 27
mdgm-ntgr
NETGEAR Employee Retired

Re: Strange issue. My Sparc unit thinks it's an x86?

Well I'd suggest you do

cd /tmp
rm RAIDiator-4.1.7
rm update_file
chmod 1777 /tmp
chown admin:admin /tmp

Then I'd reboot the unit using Frontview and then attempt to install the add-on again (I'd suggest downloading the add-on using wget).
Message 6 of 27
InTheShires
Tutor

Re: Strange issue. My Sparc unit thinks it's an x86?

Thanks. Will give it a try, WGET grabbing the FW again.
Message 7 of 27
mdgm-ntgr
NETGEAR Employee Retired

Re: Strange issue. My Sparc unit thinks it's an x86?

I suggested downloading the add-on using wget. It's possible that the copy of the Photos add-on you have downloaded is incomplete or corrupt.
Message 8 of 27
InTheShires
Tutor

Re: Strange issue. My Sparc unit thinks it's an x86?

mdgm wrote:
I suggested downloading the add-on using wget. It's possible that the copy of the Photos add-on you have downloaded is incomplete or corrupt.


All addons give the same message, even a FW reinstall.
Message 9 of 27
mdgm-ntgr
NETGEAR Employee Retired

Re: Strange issue. My Sparc unit thinks it's an x86?

It sounds like there may be a permissions problem with the /tmp folder (just a guess). Doing the chown and chmod commands suggested above perhaps with the recursive option (-R) specified could perhaps be worth a try.

A firmware re-install requires powering down the NAS and using a paperclip. Installing firmware over the top of itself via Frontview is not a true firmware re-install. It may fix some problems, but not as many.
Message 10 of 27
ewok
NETGEAR Expert

Re: Strange issue. My Sparc unit thinks it's an x86?

The error message means that the checksum in the addon's header is not matching the checksum of the addon's image. I'd suggest downloading the addon to the NAS and running md5sum on the addon file. Feel free to post the output here and we'll know for sure if the file is corrupted. Once that is established, we can move forward from there.
Message 11 of 27
InTheShires
Tutor

Re: Strange issue. My Sparc unit thinks it's an x86?

mdgm wrote:
It sounds like there may be a permissions problem with the /tmp folder (just a guess). Doing the chown and chmod commands suggested above perhaps with the recursive option (-R) specified could perhaps be worth a try.


Will have to try that next.

As the problem remains still. 😞


A firmware re-install requires powering down the NAS and using a paperclip. Installing firmware over the top of itself via Frontview is not a true firmware re-install. It may fix some problems, but not as many.


Yes, I know that. I think I said as much in the OP. Unfortunately it looks like I'm running out of options though so will have to relent and get the ladders out. :evil:
Message 12 of 27
InTheShires
Tutor

Re: Strange issue. My Sparc unit thinks it's an x86?

ewok wrote:
The error message means that the checksum in the addon's header is not matching the checksum of the addon's image. I'd suggest downloading the addon to the NAS and running md5sum on the addon file. Feel free to post the output here and we'll know for sure if the file is corrupted. Once that is established, we can move forward from there.


Ok, will do. Thanks.

How likely though is that they could all be corrupt, in reality? I've tried about 6-7 addons from my PC/Laptop backups, and about the same number of addons that I have redownloaded either via HTTP and/or Wget and saved them to the NAS to eliminate the laptop.
Message 13 of 27
ewok
NETGEAR Expert

Re: Strange issue. My Sparc unit thinks it's an x86?

Assuming all of your hardware is good, it's very unlikely. Unfortunately, that's not always a valid assumption.
Message 14 of 27
InTheShires
Tutor

Re: Strange issue. My Sparc unit thinks it's an x86?

ewok wrote:
Assuming all of your hardware is good, it's very unlikely. Unfortunately, that's not always a valid assumption.


Do I need to install anything on the Duo?

Wouldn't I normally do...?

cd backup
md5sum ReadyNAS_Photos_2.2.bin


But I'm not getting any further output?
Message 15 of 27
mdgm-ntgr
NETGEAR Employee Retired

Re: Strange issue. My Sparc unit thinks it's an x86?

If something is messed up e.g. with the permissions in the /tmp folder, I believe it's possible all add-ons may refuse to install with that error message. I think the /tmp permissions looked alright above. Also remember that NetGear doesn't test community add-ons so if you run some of those there could be unexpected problems related to your selection of those that you are running. There could be a problem caused by a community add-on not doing something right.

Usually a reboot, a firmware re-install with a paperclip and/or cleaning the /tmp folder (removing files no longer needed in there and ensuring correct permissions are set) would resolve the issue, I think.
Message 16 of 27
mdgm-ntgr
NETGEAR Employee Retired

Re: Strange issue. My Sparc unit thinks it's an x86?

InTheShires wrote:
ewok wrote:
Assuming all of your hardware is good, it's very unlikely. Unfortunately, that's not always a valid assumption.


Do I need to install anything on the Duo?

Wouldn't I normally do...?

cd backup
md5sum ReadyNAS_Photos_2.2.bin


But I'm not getting any further output?


No need to install anything else, but don't forget the slash (unless you already did a "cd /"). You need to do e.g.

cd /backup
ls -la
md5sum ReadyNAS_Photos_2.2.bin

The ls command allows you to double check the file is there and get the case of what you type in correct.
Message 17 of 27
ewok
NETGEAR Expert

Re: Strange issue. My Sparc unit thinks it's an x86?

You should be getting something like this:


april:~# md5sum ReadyNAS_Photos_2.2.bin
370c1041a2e4e064038dac3c069a9511 ReadyNAS_Photos_2.2.bin


Go ahead and send me the logs and I'll take a look. Also, attach the addon just in case that might be useful.
Message 18 of 27
InTheShires
Tutor

Re: Strange issue. My Sparc unit thinks it's an x86?

ewok wrote:
You should be getting something like this:


april:~# md5sum ReadyNAS_Photos_2.2.bin
370c1041a2e4e064038dac3c069a9511 ReadyNAS_Photos_2.2.bin


Go ahead and send me the logs and I'll take a look. Also, attach the addon just in case that might be useful.


Thanks, thats what I thought, but as it was just going back the prompt I wondered if perhaps I was missing something.

Will send you the logs now.
Message 19 of 27
InTheShires
Tutor

Re: Strange issue. My Sparc unit thinks it's an x86?

Argh! Ok, now can't get the logs either! I'm getting a 500 Internal Server Error eventually, when trying to download them.

Can I get what you need manually?
Message 20 of 27
ewok
NETGEAR Expert

Re: Strange issue. My Sparc unit thinks it's an x86?

If you can get me the contents of /var/log, that would be great. If tar is misbehaving, I can probably get by with just /var/log/messages.
Message 21 of 27
InTheShires
Tutor

Re: Strange issue. My Sparc unit thinks it's an x86?

ewok wrote:
If you can get me the contents of /var/log, that would be great. If tar is misbehaving, I can probably get by with just /var/log/messages.


Thanks, getting them now. Will email them shortly.
Message 22 of 27
ewok
NETGEAR Expert

Re: Strange issue. My Sparc unit thinks it's an x86?

Thanks for the logs. I don't see any real indication of a hardware problem, but at the very least there is a problem with md5sum. I'd suggest doing an OS reinstall and running a volume check just to be sure. FYI, the addon you attached to the logs checked out fine.
Message 23 of 27
chirpa
Luminary

Re: Strange issue. My Sparc unit thinks it's an x86?

Does /usr/bin/awk exist and set executable? I saw a system missing that once, which caused firmware/addon updates to fail install, since the md5sum gets piped to that.
Message 24 of 27
InTheShires
Tutor

Re: Strange issue. My Sparc unit thinks it's an x86?

ewok wrote:
Thanks for the logs. I don't see any real indication of a hardware problem, but at the very least there is a problem with md5sum. I'd suggest doing an OS reinstall and running a volume check just to be sure. FYI, the addon you attached to the logs checked out fine.


Thanks Ewok. And thanks for confirming I was not indeed going nuts. 😄
Message 25 of 27
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