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Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
Never had any issues with this NAS (bought in December, 2013). Today I upgraded from 6.8.1 to 6.9.3 (through 6.9.0). Since that, it keeps looping in "Connecting to the ReadyNAS Admin Page". I still can access the volumes (and their content) through SMB, RAIDar sees it and it returns its status as "healthy", but I'm pissed off to not be able to get to the Admin page. That prevents me to do any administrative action - including to revert to a previous FW. It seems to be an internal Apache web server (looking into the logs), although I wouldn't swear by that... Any ideas - and especially any solutions? Is there a way to install FW by _not_ using the web interface?
Re: Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
First of all, thanks for your fast reply.
Now... _Yes_, I've cleared my browser's cache. I've tried this with Firefox, IE, Chrome... to no avail... I've even tried this from another computer on the same network. I've rebooted my NAS several times... same result. I've rebooted my host computer (just in case) - same result. Please, don't let me be misunderstood: all this "circus" began after upgrading to 6.9.3. _Nothing_ else chaged. My NAS is on my private network segment, therefore it's not accessible from "outside" world - therefore, I can't blame an external agent. I only use it to store my files on a local NAS - nothing else exotic. The upgrade process went smoothly (as it always did), without any "hitch". My _real_ and _true_ problem is that I can't do any "administrative" action anymore, including reverting to a previous version af the FW.
Re: Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
Sounds like you’ve probably run into the same issue as some others. One solution is to connect the NAS to the internet with correct DNS settings, reboot the NAS and wait about 10 minutes or so then try accessing the web admin page again.
Re: Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
Even if I wanted to do so I can't do it because I can't alter NIC configuration (for doing this I shoud have access to the bloody admin page, which I don't...). In my first post I asked a question, and, with all due respect, I must ask it again: Is there a way to install FW by _not_ using the web interface? Maybe I should add that, unfortunately for me (in these circumstances), I didn't activate the SSH access to my NAS. On the other hand - I've been taken a closer look to the "Release Notes" for FW v6.9.3. In the section "New Features & Enhancements" the second item is "Add Session Timeout to Admin Page". Hmmm... it smells fishy... Does it ring a bell? Also, you recommended "to connect the NAS to the internet with correct DNS settings, reboot the NAS and wait about 10 minutes or so then try accessing the web admin page again." Tell me, please (for my own technical knowledge): why might this be a solution? Best regards, CraftWorks
Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Even if I wanted to do so I can't do it because I can't alter NIC configuration (for doing this I shoud have access to the bloody admin page, which I don't...).
An OS reinstall from the boot menu will reset the IP configuration to use DHCP and also reset the admin password to password.
Tell me, please (for my own technical knowledge): why might this be a solution?
There often are hotfixes that are pushed from Netgear (and perhaps also apt-get updates for installed apps). A working internet configuration is required to get those (and the 10 minute delay gives some time for them to be applied).
In my first post I asked a question, and, with all due respect, I must ask it again: Is there a way to install FW by _not_ using the web interface? Maybe I should add that, unfortunately for me (in these circumstances), I didn't activate the SSH access to my NAS.
Re: Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
Hello again, I'm at a critical point. I"ve taken out the four disks of my NAS and I've booted it again; as expected, it booted in "Safe Mode" (it seems that version 6.9.3 _does have_ a good feature after all...). And...surprise: I can load my Admin Page!!! First thing I did was to activate the SSH access (ouch... just in case). Now... the question of a million bucks: if I revert to an older FW, say 6.9.0 (it seems that the system would let me do that), what will happen when I put my disks back? You might say that I'm over-cautious, but I wouldn't like to screw-up my data (files). Will the system (NAS) recognise them as valid, actual disks or the older FW will screw them? Say what you will, but I don't want to lose my projects at this point... Again, thanks and best regards. CraftWorks
Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Re: Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
This is a question for all the Netgear gurus out there: how comes that I'm able to get to the bloody "Admin Page" with all the disks out of the system (I mean the NAS has booted in "Safe Mode" with FW v6.9.3), while having them _in_ (running in the NAS, I mean) I'm not able to do it? This baffles me... Best regards, CraftWorks
Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Now... the question of a million bucks: if I revert to an older FW, say 6.9.0 (it seems that the system would let me do that), what will happen when I put my disks back?
What should happen is that the system will detect that the disks are running newer firmware than what is on the drives, and then it should update the flash from the disks - reinstalling 6.9.3 into the flash memory.
However, safe mode is brand new, and it is possible that Netgear has made some changes to allow it to downgrade.
Safe mode is entered automatically; your situation makes a case that Netgear should add it to the boot menu.
Re: Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
Hello mdgm,
...You know... I'm kind of an old fart... I'd rather do things by myself than let the "Wide Wild World" do them for me... So, I was happy to follow your instructions and get some results by myself...
Unfortunately, there is no place (in the "Wide Wild World"... you see what I mean) where I could leave a zillion "kudos" for you. But you _do_ deserve them, and that's all it is.
Thanks again... and take care!
Best regards,
CraftWorks
Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Re: Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
Does not work for me 6.9.3. Was always cycling on the "Connecting to the ReadyNAS Admin Page" I could not do anything. I upgraded from 6.9.2 which was working fine. I cleared the cache in the browser. I even remote connected to the NAS and reconfigured it to have access to the internet. Still nothing. I tried 3 different browsers. Still nothing. I had to revert manually back and reflash to 6.9.2 and all is OK now. As far as I am concerned. 6.9.3 is broken. NETGEAR FIX IT. I am technical and was able to revert to an older image but not everyone can. Most people will be stuck in the loop and never be able to access the NAS again. This is a SERIOUS ISSUE NETGEAR. I used the following method to revert back. It works. Just put the image somewhere on your NAS and follow the next steps. after the reboot, it will install back 6.9.2. YOU HAVE BEEN WARNED !!!!!!!!! My unit is a RN104 arm. PLEASE MAKE SURE YOU HAVE THE CORRECT IMAGE FILE FOR YOUR UNIT OR IT WILL BE BRICKED, YOU HAVE BEEN WARNED !!!!!!
# put your image file here cd /var/readynasd # echo /var/readynasd/ReadyNASOS-6.9.2-arm.img > /etc/.flash_update # rn_shutdown -r
Re: Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
Hello,
I am experiencing the same issue. Was already on 6.9.3 (working correctly) and uploaded the Egnyte Storage Sync 11.1.4 for NETGEAR ReadyNAS. The issue started occurring after uploading the app.
Tried multiple browsers and flushing cache. Tried removing drives and accessing without drives in (able to access that way), but settings do not save. SSH is not enabled.
Re: Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
Hi mgdm,
I didn't want to factory reset and lose all users that have been configured. I worked with someone and we resolved the issue. Somehow the /apps/.freeapps was gone. Had to reinstall freeapp-collection to resolve.
Re: Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
You will want to use Raidair to export the logs, then send to the moderators. Instructions on how to do that are in mdgm's signature or here One of them should reach out to help. You will need to enable support mode on the NAS, so that they can connect and can run the necessary commands to resolve the issue for you. They will walk your though it.
Re: Stuck in "Connecting to the ReadyNAS Admin Page" after upgrade to 6.9.3
Hi,
Although the steps I've taken (kindly taken by the hand by mdgm) were not quite "rocket science", I don't think it would be wise and advisable for me to play the role of this site's moderators. They have infinite much more experience than me in trying to troubleshoot our daily "miseries". I'm sure that not only mdgm but any other moderator would be glad to help you with your problem - and they would do it much better than me.
[Netgear mods] have infinite much more experience than me in trying to troubleshoot...
Certainly for this problem - I don't think there's a one-size-fits-all fix. There's more than one thing that could be wrong, and there is least one recent fix in 6.9.4 beta.
