Support service for ReadyNAS 4312, 10GBase-T (RR4312X0)

[zjouun]

Hi,

the Netgear Support for my ReadyNAS 4312 10GBase-T (RR4312X0) has expired(Phone support, Email Support and Chat Support). Previously I purchased service is NETGEAR ProSupport OnCall 24x7 Category 4. 

Is there a similar service now， which I could buy for the ReadyNAS?

Thanks

Zj

[NiveditaP]

Hello @zjouun

And welcome to the NETGEAR Community! 🙂
Sorry for the inconvenience caused, But we are not selling support contracts for ReadyNAS anymore. Netgear is providing paid support only for data recovery.

Have a lovely day,

NiveditaPa
Netgear Team

[zjouun]

Hi NiveditaPa,

thanks for the answer.

I have been purchasing this service for my ReadyNAS equipment before. I paid more than 400EUR this time. How can I return this amount?

Thanks 

Zj

[NiveditaP]

Hello @zjouun 

We can offer email support with this contract purchased. Please drop an email to supportcase@netgear.com elaborating your issue. We will be there to assist you further.

Have a lovely day,

NiveditaPa
Netgear Team

[zjouun]

Hello NiveditaPa,

I have wrote a Email to  supportcase@netgear.com.

Thanks a lot

Zj