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The paths for the shares listed below could not be found.

ABMcK
Aspirant

The paths for the shares listed below could not be found.

Good Evening.

 

I appear to have an issue with my ReadyNAS NV+ v2.

 

Over the weekend I added two additional drives to my NAS in vacant bays.  They reported as adding successfully.  Now however, it appears as though one (or more??) of the drives may have failed.

 

I am seeing messages like:

 

"The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume.

media
Data
backup"

 

Previously the new disks were detected and the volume appears to have expanded successfully.  In the midst of the second new disk beingprocessed there is a disk failure detected notification along with a message to replae the disk as soon as possible.  4 hours later the data volume reports as successfully expanded, followed by messages stating :

 

"RAID sync started on volume C."

"Data volume will be rebuilt with disk 4"

 

10 hours later: "Volume scan failed to run properly". and "The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume."

 

The disks themselves all report green status at the top of the info page.  However, I cannot access any data and no volumes are listed on the overview page.

 

As you can see, I can SFTP to the box and see at least the system folders etc.  The share mount points are there, but, not accessible (not that I know that they would be if the volumes were ok.

 

 

 

 

Looking at an mdstat it looks as though there are only 3 disks in the affected array and disk 2 looks to be potentially the culprit.  Although I am just not sure.  Just wondering if that is definately the case and if I should try disk 4, that doesn't looked to be even used from what I can tell and put it into bay 2 with the hope of repairing.  Alternatively, get a new drive and try placing it in the drive bay.  Curious how disk 4 just does not seem to show up.  Also with 4 2TB drives, I would expect to ahve seen a larger volume.

 

 

I have some technical knowledge, but, am not great with unix\linux beyond the obvious ability to google to get to this point.  Obviously data loss would not be great....I am open to lodging a service call and have approached support already.  They responded that it would be a paid ticket as the unit is old and out of warranty etc., but, a small price to pay.  However, if there are any solutions out there they would be most welcome.

 

Any help would be greatly appreciated.

 

Thanks and regards,

Alex.

 

 

Message 1 of 3
mdgm-ntgr
NETGEAR Employee Retired

Re: The paths for the shares listed below could not be found.

Those are the OS and swap arrays that

# cat /proc/mdstat

is showing.

The data volume array can't even be started.

 

So, I guess you have no backup. Sounds like paid support is the way to go then.

It is important to backup data that you value regularly. As replacing disks to expand your volume puts heavy stress on all your disks it is particularly advisable to update your backup before this, just in case you run into issues due to disks you didn't realise were failing getting finished off.

Message 2 of 3
ABMcK
Aspirant

Re: The paths for the shares listed below could not be found.

Thanks for your response.

 

I have an older backup of the data that I care about.  It won't cover everything, but, it is something.

 

I'll try the support case, but, to be fair, in the circumstances, I don't hold out a great deal of hope.

 

Thanks and regards,

Alex.

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