Western Digital Hard warranty "out of region"?

NETGEAR is the same. Your warranty is only good in the country of purchase. If you buy a NAS in USA but move to Japan, you would have to do any RMA via USA only. Companies like IBM/Lenovo offer a 'worldwide warranty' premium service for that reason.

chirpa wrote:
NETGEAR is the same. Your warranty is only good in the country of purchase. If you buy a NAS in USA but move to Japan, you would have to do any RMA via USA only. Companies like IBM/Lenovo offer a 'worldwide warranty' premium service for that reason.

What about US/Canada, both are in the north American region. In fact, Canada is between the US and Alaska( also a US state) basically in the middle of 2 pieces of the country. Some parts are only separated by half a river a stone's throw away.

It seem very silly to consider this another region and not honor a warranty especially since many people travel back and forth without much consideration for shopping,etc..

Seem like an excuse not to honor a warranty. Maybe I could offer a product and considered everyone outside my state to be out of region, warranty void.

Pretty dishonest business practice if you ask me.

Canada/US I would consider an exception yes. This WD HDD came with the NAS? NTGR buys OEM drives at heavy discount, so I could see that batch of drives having this restriction.

Is this hypothetical, or a problem you are actually facing?

StephenB wrote:
Is this hypothetical, or a problem you are actually facing?

The Canada/USA being considered out of region for a western digital hard drive issue? That is a real problem I'm facing.

The Hard drive is under warranty until next year in Canada but in the US its saying that its " out of region"

I would think that USA, Canada and Alaska area would all be considered north America region.

Did the drive come with the NAS? If so, you should be able to deal with warranty on it through NTGR as well.

Also bear in mind that most warranties are not legally enforceable in many countries as they try to restrict/limit statutory laws. Software companies are notorious for this, e.g.:
- "by opening this package you accept the license terms (which are inside the package)", and
- "this software probably won't do what it's advertised to, but hey that's your problem buddy"

Perhaps if you contact WD and offer to pay additional postage costs they will honour the warranty. Otherwise find a way to have it forwarded once it is replaced under warranty in the original country.

Be careful what you wish for in having "one region" - you don't want to end up with the EU :-)

ihartley wrote:

Also bear in mind that most warranties are not legally enforceable in many countries as they try to restrict/limit statutory laws. Software companies are notorious for this, e.g.: - "by opening this package you accept the license terms (which are inside the package)", and - "this software probably won't do what it's advertised to, but hey that's your problem buddy" Perhaps if you contact WD and offer to pay additional postage costs they will honour the warranty. Otherwise find a way to have it forwarded once it is replaced under warranty in the original country. Be careful what you wish for in having "one region" - you don't want to end up with the EU :-)

Yeah, these companies have all kinds of tricks with their legal maneuvers.

I agree with you that the EU is nothing but trouble and a country should not have to be controlled by some central force or global entity. Same with states having their own right and not be slaves to the federal government. However as far as warranties are concern, North America is usually considered its own geographic region which does not mean that its considered one government but rather that its relatively close together on a map