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Re: Management service is offline (RN102)

Mivock
Aspirant

Management service is offline (RN102)

Hello,

 

Since this morning, I have an issue with my ReadyNAS 102. I was about to update it to 6.6.1 (from 6.6.0), but the download failed. I decided to restart the NAS (it's always on) then try again, but when it restarted, I couldn't log in to the administration page.

Right now, the power button (blue LED) is blinking, and RAIDar says that the management service is offline. I tried to download the logs, but I can't, it just stays at 0% then says it failed. However, the diagnosis says :

  • 2017-03-25 11:03:11: Assertion 'f' failed at ../src/journal/journal-file.c:1674, function journal_file_post_change(). Aborting.

So, I don't really know what to do. I never had any issue with my NAS, and I don't know much about it. If it helps, the only apps working on my NAS when it boots are Python, Sickrage, CouchPotato and Transmission. I don't use these apps a lot but they're still running in the background. Also, I'm in France, if it changes anything for the support I can have.

 

Please if anybody knows what I should do to fix it, let me know, I'm stuck here.

Model: RN102|ReadyNAS 100 Series
Message 1 of 14

Accepted Solutions
mdgm-ntgr
NETGEAR Employee Retired

Re: Management service is offline (RN102)

Your /opt/sickrage directory is 2.5GB. I just moved that to the data volume and created a symlink.

Rebooted it to normal mode and it appears to have come up fine.

View solution in original post

Message 6 of 14

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mdgm-ntgr
NETGEAR Employee Retired

Re: Management service is offline (RN102)

Can you boot to volume read-only mode (a boot menu option) and try downloading the logs again?

 

Welcome to the Community!

Message 2 of 14
Mivock
Aspirant

Re: Management service is offline (RN102)

Hello mdgm, and thank you for your answer.

 

Well, from what I've read online, I only have these boot options on my NAS : Normal, Factory Default, OS Reinstall, Tech Support, Skip Volume Check, Memory Test and Disk Test. I tried the "skip volume check" option as I read in other posts, but unfortunately it doesn't seem to do anything when I boot that way.

So is there another another boot menu option I am not aware of? If so, how can I boot that way?

 

Thank you!

Message 3 of 14
Mivock
Aspirant

Re: Management service is offline (RN102)

Hello mdgm,

 

I sent you a PM, but in the meantime I also had an access on the logs in my administration page, as I told you. For some reason I still can't download it, but it says (in French) that the volume root uses 100% of its capacity. I read on another post here that it could be a log file being too big. So, should I try to erase all the logs directly from the administration page?

 

Thanks.

Message 4 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: Management service is offline (RN102)

No. Unless you already have SSH enabled proceed with what I suggested in my PM. I'll try and have a look at it after I get some sleep.

Message 5 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: Management service is offline (RN102)

Your /opt/sickrage directory is 2.5GB. I just moved that to the data volume and created a symlink.

Rebooted it to normal mode and it appears to have come up fine.

Message 6 of 14
Mivock
Aspirant

Re: Management service is offline (RN102)

Thank you so much for fixing it mdgm so quickly, and also for letting me know what the problem was. It's now fully functionnal.

 

Thanks again!

Message 7 of 14
inxs92
Aspirant

Re: Management service is offline (RN102)

HI MDM,

 

I am having a similar problem:

 

2017-03-30_1952.png

 

Please see the attached ogs.

 

I had a power failure , but when it came back. The above message occured,

Unable to launch the admin page.

How can I access admin page.

 

Message 8 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: Management service is offline (RN102)

Can you go to https://ip.address.of.nas/fwbroker and try updating to 6.6.1?

Message 9 of 14
inxs92
Aspirant

Re: Management service is offline (RN102)

Doing it right now..

 

I will let you know soon.

 

hopefully that should not erase any of my data

 

Thanks for your prompt response.

 

Sri

Message 10 of 14
inxs92
Aspirant

Re: Management service is offline (RN102)

Hi ,

 

Thanks so much, that has fixed the admin page issue.

 

Now I am unable to access the media content on TV.

 

Is there any way I can resync the data to my tv and other network devices?

 

Really appreciate your help!

 

Regards,

 

Sri

Message 11 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: Management service is offline (RN102)

How do you view that content on your TV currently? Using DLNA? Using SMB?

Can you send in a fresh set of logs?

Message 12 of 14
inxs92
Aspirant

Re: Management service is offline (RN102)

Sent you the logs

 

SNB and DLNA i use both.

 

It is also enabled.

 

ta.

Message 13 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: Management service is offline (RN102)

Those logs are incomplete. Can you download and send them again?

Message 14 of 14
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