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U_V's avatar
U_V
Aspirant
Sep 06, 2017
Solved

RN212 ftps issues after 6.8.0 firmware update

Hello to everybody listening.

After upgrading to 6.8.0 firmware cannot browse to directories when connecting with ftps. Used winscp and filezilla, same results with AndFtp android app. It looks like this after connecting instead of showing real file names:

 

 

The result is this:

 

 Any suggestion appreciated.

23 Replies

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  • Marty_M's avatar
    Marty_M
    NETGEAR Employee Retired

    Hello U_V,

     
    May we ask for the complete logs of the NAS, you may use file sharing website like wikisend and just PM the download link. I may also need to check this with others who can probably assist you and get back to you as soon as possible.
     

    Thanks for your cooperation!


    Regards,
    Marty_M 
    NETGEAR Community Team

    • U_V's avatar
      U_V
      Aspirant

      Hello Marty_M.

      This is the link for the logs:

      <redacted>

      FYI I was using the last firmware before 6.8.0

      Thanks

    • U_V's avatar
      U_V
      Aspirant

      Hello Marty_M. Any luck with the logs? Have you downloaded the files?

      • Marty_M's avatar
        Marty_M
        NETGEAR Employee Retired

        Hello U_V,
         
        We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 

         

        The Netgear community looks forward to hearing from you and being a helpful resource in the future!

         

        Regards,
        Marty_M
        NETGEAR Community Team
         

  • kohdee's avatar
    kohdee
    NETGEAR Expert

    That's very interesting. I was not able to reproduce on my RN524X on 6.8.0, but I didn't do an upgrade from an existing version.

    What version were you on before?

    In 6.8, the only thing we modified with FTP in the name is around allowing you to use a custom port in the hostname field on backup jobs, and it was failing validation, so not sure your issue was directly related to 6.8. 

  • Marty_M's avatar
    Marty_M
    NETGEAR Employee Retired

    U_V,

     
    I have not receive the link where I can download the logs. One of our Netgear Expert Kohdee did respond to the thread and have an inquiry I would recommend to answer the inquiry since it may give additional information on what might have cause the behavior of the NAS. 


    Regards,
    Marty_M 
    NETGEAR Community Team

    • Marty_M's avatar
      Marty_M
      NETGEAR Employee Retired

      U_V,

       
      It does appear that you already send the logs, hopefully one of our support expert will check on the logs and get back to you as soon as possible.


      Regards,
      Marty_M 
      NETGEAR Community Team

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