Reset VPN Client license key - FVs318Gv2 - PRoSave VPN client

[sman1]

We had a hard drive fail on a computer that had the ProSafe VPN client installed and we are unable to recover the license key. Is there a way to manually remove the license from the failed computer?

This is a 5 license license and now that this computer failed 1 of the 5 licenses is unusable.

[DaneA]

Hi @sman1,

Welcome to the community! 🙂 

Kindly send me the following below via private message:

a. the VPN license key that needs to be reset

b. e-mail address that was used when you have registered the VPN license key on the computer that failed

Regards,

DaneA

NETGEAR Community Team

[DaneA]

@sman1,

I got your private message.  All of the 5-user VPN license keys were already reset as per the higher tier of NETGEAR Support.  You may now register it again.  

If ever you do not have further concerns, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

DaneA

NETGEAR Community Team