404 error Nighthawk app when trying to reset device password

90% of my issues have been with my Verizon wireless router (which is maddening because this model extender I purchased was recommended by Verizon). With that said, I am having trouble on the Nighthawk app and logging into the device with username and password. I must have created a username and password at some point (to register the product) but for the life of me, my go to username and passwords aren't working.

TL;DR

I'm trying to reset the device password on Nighthawk app, and when I click "reset password" I get a 404 error. 

It seems like that is the only place I can reset the password. 

I'm trying to message support, but Netgear has made that really difficult to get a conversation going, so I've come here to you very fine folks. Thank you in advance for the help. 

Edit- update:

Got a chat going with Netgear on the issue, and they are emailing me steps on how to reset the user name and password of the  extender.