EAX80 Range Extender goes to sleep when no device is connected

[trialcritic]

I connected a new EAX80 extender to my RAX200 router. It worked fine in the day, but went to sleep when no device was connected to it in the evening. I couldnt find it in the Nighthawk app or using my computer.

I had to reboot the EAX80 to correct the situation, makes no sense doing this often.

The firmware is up to date on both the router and extender.

The router has been fine for a few months, so I assume its not the problem.

Can anyone help me with this?

[plemans]

I've never had any of my range extenders go to sleep. 

What are its led's doing when it happens? 

Does it happen if something is connected to it? 

what firmware is on the extender? 

[trialcritic]

I dont see any changes in the LEDs.

Firmware Version: V1.0.1.70_1.0.2

It happens when nothing is connected to it

[plemans]

Have you tried setting a static ip address in your router for the extender?

[trialcritic]

I tried that. It fixed that problem and I see other problems now. I created wifi name 'network' in the router, and 'network_2G', 'network_5G' in the extender. After a night, the wifi scanner in my laptop says that the two extender networks are available. However, if I go to the extender's wifi settings, it says that the two are 'network'. Wonder what's going wrong.

[plemans]

did you enable smart connect on the extender? That combines the 2.4ghz and 5ghz into one ssid. 

[trialcritic]

I had enabled the Smart Connect in the extender by default.

I have an RAX200 router. I had not enabled it in the router. This may be the problem. After noticing it, I changed the Smart Connect in the extender to 'off' to match the router. I assume that it must match the router's value.

[plemans]

Does it need to match? no. 

But I do use smart connect and it's worked pretty good for me. With smart connect on the the one ssid feature (mesh) is a nice option and allows better roaming

[trialcritic]

It seems to be working fine now. Thank you very much for your help.

[plemans]

Glad its working better for you!

[trialcritic]

Based on your suggestion, I changed both the router (RAX200) and the extender (EAX80) to Smart Connect. It works fine now.

I had to move the router to dynamic IP due to problems with my Comcast internet, wonder why