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Forum Discussion
EX3700 5 GHz no connection
Hello,
I've bought the EX3700 and installed it via the URL http://www.mywifiext.com
After finishing the installation I noticed the 5GHz shows "No connection" on the 'status' tab, as seen below (p.s. I blurred my SSID).
I'v set the channel on the EX3700 for 5GHz to 44 (this was the default channel I think), as seen below.
I've configured my Asus RT-AC68U router (with Asuswrt-Merlin firmware) as shown below for 5GHz:
How is it possible that the EX3700 can't get a internet connection on the 5GHz band? What am I doing wrong and what can I do to fix this?
All help is welcome!
12 Replies
When you did the setup of the extender did you have it in the same room as the router? You may want to try that and then move the extender to its location.
DarrenM
Well, no, not really. It wasn't the same room, but the router was only 4 meters away, in another room. The signal strenght was 4 or sometimes even 5 of the 5 bars.
Eventually I was able to connect to the 5GHz band of the extender but unable to get an IP. Therefore it looks like a routing problem or DHCP problem of the extender. The 2,4GHz works fine and out-of-the-box, but I didn't get the 5GHz working. I contacted the seller and I'm getting a new extender today, to see if it is perhaps a hardware problem.
After some contact with Netgear support, the conclusion is as follows. The router can only extend one of the two bands. You can, for example, only connect the extender to the 5GHz band of the router and extend this on 2.4GHz and 5GHz. It is not possible to connect to both 2.4GHz and 5GHz and extend both bands.
I've created a image to illustrate this. There are 4 possibilities, where the green color means it has a connection and red means it doesn't have a connection.
Scheper,
Did you receive an answer on this? Or were you able to figure it out? I'm needing help with the exact same issue.
So Scheper is correct.
I just walked through the various configurations. If you setup the extender and only check the 5GHZ network, then it only extends the 5GHZ network and works great. If you check both boxes, 2.4 and 5, then it picks the 2.4 GHZ as the network to extend and the 5GHZ does not work. This seems to be a bug in the most recent firmware V1.0.0.72_1.0.47. But Scheper is correct... Maybe I should not have upgraded my firmware. This worked fine prior to the firmware upgrade. I had both networks extended with no issues. Oh well...I'll replace this extender very soon.
- Perhaps it's the firmware version, I don't know. In my case the 2.4 and 5gHz babe have the same SSID and password, so it's not really an issue for me to only extend one band. I only extend the 5gHz band to 2.4 and 5.
My EX3700 can extend both bands. I said it was a defective one which was wrong. As I mentioned before it was working fine that was because it was in a different location. The location currently may have some sort of wireless influence that's why it couldn't extend the 2.4GHz. Once I switch places, it works. Now the EX3700 is extended the 2.4GHz from another of my 2.4GHz extender and 5GHz is extended from my router.
