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Re: EX7700 has stopped connecting to 5GHZ network
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EX7700 has stopped connecting to 5GHZ network
Hi, I've had an XR500 router and ex7700 extender for about a year now. And for the last month the extender won't connect to the 5ghz network. I've tried switching channels and at it connected but after a day or so switches back to 2.4 network. I'm in the UK and my wifi is full fibre 200mbps which regularly tests at 218 through my router. The extender hasn't been moved. Has anyone any ideas why this has just stopped working?
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Re: EX7700 has stopped connecting to 5GHZ network
1. what firmware is on the xr500?
2. what firmware is on the EX7700?
3. what channel are you using for the backhaul for the EX7700?
4. Have you tried changing the backhaul channel (you'd have to change it on the router)
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Re: EX7700 has stopped connecting to 5GHZ network
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Re: EX7700 has stopped connecting to 5GHZ network
There's a .120 firmware for the xr500 you could try.
New Firmware v2.3.2.120 (XR500) - NETGEAR Communities
The backhaul is the connection between the XR500 and the EX7700.
the EX7700 uses a dedicated backhaul. So if somethings interfering with the XR500's 5ghz, it'll affect the EX7700's.
thats why I'd try changing the backhaul channel
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Re: EX7700 has stopped connecting to 5GHZ network
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Re: EX7700 has stopped connecting to 5GHZ network
You're using the "onessid" or mesh function?
If so, that allows devices to move between 2.4ghz and 5ghz.
You can disable it and then choose which band you want it on.
also, the EX7700 is triband. It has 2x 5ghz bands. a high band and a low band. If the one the router is using has interference, sometimes switching which band the router is using from low to high and vice/versa can help
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Re: EX7700 has stopped connecting to 5GHZ network
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Re: EX7700 has stopped connecting to 5GHZ network
When you uncheck the "extend 2.4gh" it should just set it so the 2.4ghz doesn't default to backhaul if the 5ghz drops.
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