Need help connecting to 5GHz on the EX7500 Wifi Extender
Hello,
I have a problem connecting to the 5 GHz with the EX7500 Wifi Extender. On mywifiext, it indicates that the extender is connected to my router. My router is Netgear RAX40. However, under 5 GHz, it indicates that there is no connection.
Some details that I thought would make it easier for you to understand my problem:
Router: RAX40 2.4 GHz channel is 11; 5 GHz channel is 48
Extender 2.4 GHz channel is auto; 5 GHz channel is 149
On the extender, solid blue light on Link status, Power, 2.4 GHz, WPS. No light at all on 5 GHz even thought mywifiext indicates it is connected. When I first set up, the extender was able to find both of the 2.4 GHz & 5 GHz network and signal strength were 100% for both. Please help, thank you!
Model: EX7500|AC2200 Nighthawk X4S Tri Band WiFi Mesh Extender
Re: Need help connecting to 5GHz on the EX7500 Wifi Extender
the EX7500 is a triband extender. so you have 1x 2.4ghz radio and 2x 5ghz radios. so one is connected to the router (which is showing). the other is for devices to connect to. If a device is connected to the 5ghz, the 5ghz led will light up. If nothings connected to it, it stays off. Your status page you linked it showing 5ghz broadcasting with nothing connected to it. So the lights off.
If you're using the "onessid" function, it bandsteers devices between 2.4ghz and 5ghz. your devices must be on the 2.4ghz.
Re: Need help connecting to 5GHz on the EX7500 Wifi Extender
Thank you for your response.
The thing is I have multiple devices connected to 5 GHz but the light is still off, though I can still use the internet on these devices. The light is not broken because when factory reset the extender, all the lights showed up normally. Not sure what the problem is.
Re: Need help connecting to 5GHz on the EX7500 Wifi Extender
Hi there,
The router is connected to the extender for both 2.4 and 5 GHz. If you look at the picture I posted along the first post, you can see that from router to extender, the color shown is green so they are connected. However on the extender side, under 5 GHz, it says “No connection” while the 2.4 GHz is connected as normally. L
Re: Need help connecting to 5GHz on the EX7500 Wifi Extender
the "no connection" is because there isn't a device connected to the 5ghz on the extender. Not that its not working. If its running mesh/bandsteering the extender moves devices between the 2.4ghz/5ghz. The device itself decides whether to connect to the router or extender by its own roaming protocols.
Re: Need help connecting to 5GHz on the EX7500 Wifi Extender
Thank you for your reply. Sorry, I barely had time to go back to this issue. If the case is as you described, can you please explain what this picture (see attached) mean? I'm not sure I'm setting this up right...
Re: Need help connecting to 5GHz on the EX7500 Wifi Extender
I have a feeling that either you're to far away from the router, to much stuff in the way, or the router isn't dual band.
Reason why is the 2.4ghz is running for the backhaul when it should be using on of the 5ghz channels. It only defaults back to that if there's an issue connecting back to the routers 5ghz.
And the connection back is only the 173mbps for the 2.4ghz. So its not even connected at full speed there.
2.4ghz can penetrate objects better and can broadcast further so if its not at full speed, the 5ghz definietly wouldn't be.
Re: Need help connecting to 5GHz on the EX7500 Wifi Extender
Thank you for your response.
The thing is the extender is currently in the same room as the router and is about 10 steps apart. The reason I’m doing that because I’m running into all these troubles and I want to eliminate distance as a factor :(. Do you think this has something to do with the channels they’re connecting to? Router is connected to channel 7 for 2.4Ghz and channel 118 for 5GHz. Extender is defaulted at “Auto” for 2.4 GHz (can’t change to anything else) and channel 149 for 5GHz
The thing is the extender is currently in the same room as the router and is about 10 steps apart. The reason I’m doing that because I’m running into all these troubles and I want to eliminate distance as a factor :(. Do you think this has something to do with the channels they’re connecting to? Router is connected to channel 7 for 2.4Ghz and channel 118 for 5GHz. Extender is defaulted at “Auto” for 2.4 GHz (can’t change to anything else) and channel 149 for 5GHz
the extender backhaul functions off the routers 5ghz.
Try changing your routers channel to a lower channel range (36-48) and not the DFS channels.
Then reboot the router and extender and see if the 5ghz willl connect.
If it doesn't, rerun setup on the extender. The whole purpose of the tri-bands is that 5ghz backhaul so speeds are faster because 2.4ghz is slow.
