Suddenly My Wifi Extender Won't Connect To One Device While Others Can

[Dargy]

 So the other day i was on my ipad and suddenly the connection cuts out. As i try to reconnect to my wifi extender, it just stopped connecting all together. It will let me reglog /select to connect to the extender but it will not connect ("unable to connect"). I have already tried doing a Factory reset on my extender ,but i still get the same result and am unable to connect to the extender through my ipad. Although other devices that connect to the extender have no issues connecting to the extention and are able to use it. Its beyond me why it just stopped working for my ipad and i am so lost on how to fix it. please if anyone knows how i am able to solve this issue let me know....

[Christian_R]

Hi @Dargy, 

Have you tried forgetting the network in the iPad settings and connecting to it again? 

Regards, 

Christian

[Dargy]

Yes, ive tried doing that many times but still the same result. It loads as if its connecting ,but i get the "no internet connection" text.

[StephenB]

Have you tried connecting the iPad to the main router (just to confirm that this is specific to the extender)?

[Dargy]

Yes i tried connecting to the main router and i am able to connect to the router and get connection just fine. Its only when i connect to the extension that suddenly stopped working.

[Zazzy]

Did you find a solution? The same problem is happening with me

[StephenB]

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@Dargy wrote:

Yes i tried connecting to the main router and i am able to connect to the router and get connection just fine. Its only when i connect to the extension that suddenly stopped working.

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Try "forgetting" the network, and then reconnect.

[Dargy]

No unfortunatly i have not found the solution to this problem yet

[Dargy]

I have already done that. I get the same result "no internet connection" 

[DexterJB]

Hi @Dargy,

1. What is the firmware version of the extender?

2. Have you tried changing the channel of the main wireless router?

3. Have you tried changing the password for the WiFi of the extender?

Regards,

Dexter

Community Team

[DexterJB]

Hi @Dargy,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team