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Orbi WiFi 7 RBE973
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Re: WG602v4 very slow throughput! Worst product

net007
Aspirant

WG602v4 very slow throughput! Worst product

Hey guys,

Just joined this forum to ask/discuss the problem I'm facing with this Access Point.

I have had this product for about 6 months and suddenly I've lost the throughput that I was receiving earlier.

In my current setup Dlink router gives out IP's through DHCP and the access point is WIRED on the second floor of the house. They are using the same SSID, encryption, but different channel.

I used to get around 7.89Mbits/sec from the router and the access point but now the access point is only giving speeds at 1-2.5Mbits/sec.

I have removed the access point, tested the node (the socket) with my pc, I get solid 7.9Mbits/sec. Thats my max. throughput so thats perfect.

I have moved the access point to the other location nothing same response, but taking it to my friends house and testing it...still 1-2Mbits/sec. With new SSID, no encryption. Don't know why this SOB will not give me speed that is coming from the line????

I have reset the access point, to factory setting, hard reset it, change channels, tried with encryption / no encryption SAME RESULTS.

This access point will not for some reason do not give me speeds that I should be getting from the main line.

Now since I have exhausted all the techniques, I'm seriously out of luck as to what is causing this access point to throttle speed at only 1-2Mbit/sec.

If this continues then, I might trash this product and get dlink since that has served me best for years.

Any suggestions please let me know.
Message 1 of 6
jmizoguchi
Virtuoso

Re: WG602v4 very slow throughput! Worst product

sounds like internal wireless may going bad. I would contact support and possible RMA the unit
Message 2 of 6
net007
Aspirant

Re: WG602v4 very slow throughput! Worst product

jmizoguchi wrote:
sounds like internal wireless may going bad. I would contact support and possible RMA the unit


Thank you so much for your swift response!

Could you please direct me to the support site via link or how to RMA the unit.

I bought this from Dubai and that's where I'm residing due to work reason.

Thanks again.
Message 3 of 6
jmizoguchi
Virtuoso

Re: WG602v4 very slow throughput! Worst product

use my.netgear.com and see if they issue RMA
Message 4 of 6
net007
Aspirant

Re: WG602v4 very slow throughput! Worst product

Oky thanks I will contact them and ticket has been created. But so you think that the wireless radio can go bad so quick cuz I never had any product that just act weird as this one. It just wouldn't go pas 1-2Mbit/sec speeds? I was thinking if the radio is going bad then why am I even getting 1mbit from the unit. Could you explain this?
Message 5 of 6
jmizoguchi
Virtuoso

Re: WG602v4 very slow throughput! Worst product

hard to day but anything is possible. if you don't have any other SSID around you that causes any channel interferences etc then seems to think that hardware failure could be right
Message 6 of 6
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