eax80 "enable media server" blocked access to both ready storage and admin web

[faisalalsalm]

hi all 

i have eax80 extender its currently setup as access point and have a 4tb usb drive connected to its usb port when i check the "enable media server" box after about 5  - 10 min i will no longer access the drive via smb and i will no longer can access the web page 

what i tried 

1- used other drive 

2- disable the media server i can access both the webpage and the drive i tried it for day and no problem

3- it's updated the latest FW 

4- i didn't reset it yet 

i there any thing i can do 

btw it always happens when i change the hard drive on install the drive for the first time then it works it was working fine with the old 1tb drive with media server enabled 

[olympos1625]

Hi @faisalalsalm,

Welcome to NETGEAR Community!

Thank you for reaching out. We are sorry to hear about your experience with the extender. Just to clarify, the issue started after using a new hard drive, Is that correct? If yes, may we know the brand and model? With your old hard drive, you didn't encounter similar issue, is that correct? How many hard drives did you try already and what are the brands and models? Please try downgrading the firmware and resetting the extender as well.
 

Please do not hesitate to let a know if you need further assistance. 

Regards,

Oliver

Community Team

[faisalalsalm]

hi 

the old 1tb was WD my passport 

the new one is 4tb WD my passport

i reattached the old 1 tb and its working fine but i needed more space 

i did reset the extender and it didn't help 

i will try new one just to make sure i have a 5tb WD element   

[faisalalsalm]

so i tried these HDD

WD 5TB my passport didn't work

WD 4TB my passport didn't work

WD 5TB elements didn't work

WD 5TB BLACK P10 didn't work

WD 2TB my book didn't work

Hitachi 1TB didn't work

the only ones that works 

WD 2 TB my passport ultra works

WD 1 TB my passport works

i dont know why 

[olympos1625]

Hi @faisalsalm,

Thank you for the update. Do those HDDs that don't work have passwords in them or password protected? 

I am looking forward to your response.

Regards,

Oliver

Community Team

[faisalalsalm]

Hi
All the hdd have no password or any other software

[olympos1625]

Hi @faisalalsalm,

Our support team is looking into this issue and would like to work with you

We would like to endorse you to NETGEAR Level 2 support team for a callback. Please DM me the following information:

Name:

Email:

Phone:

Preferred schedule (at least 2 days ahead)

Timezone:

Device S/N:

Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

I am looking forward to your response.

Regards,

Oliver

Community Team