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ex7700 not showing devices on device manager

When I initially set up the extender they were there but they then disappeared and i got the message "Sorry the action was failed. Please try again."

DETAILS OF EXTENDER

FIRMWARE VERSION V1.0.0.210

SERIAL NO. 5HX6065R004EF

OS IOS

Thanks

Model: EX7700|AC2200 Nighthawk X6 Tri-Band WiFi Mesh Extender

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