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Network error on readycloud app
Firmware 6.9 Readycloud app v1.4 When I try to log in via the ReadyCloud App (v1.4, OSX) I get "Network Error. The ReadyCloud server is not available". I can connect via the web portal, can access the admin page, can find the readynas via the RAIDar etc. The desktop app worked up until recently, and I can't figure out what's changed. I've tried logging in with different cridentials, tried reinstalling the app. No change. I set eveything up a while ago and don't remeber what it used to look like. Using the readycloud web app, I don't see my own account under "shared folders", and it won't let me invite my own account to share a folder. I hed to re-add another account that had diasppeared at some point for some reason. I assume that the main account has automatic permission to access all folders? Any thougts on why the app doesn't work? I've wasted a lot of time on this already and it's probably something dumb. Thanks4.2KViews4likes6Comments
Having ReadyCLOUD problems since 3/30/17?
Hello ReadyNAS Community, ReadyCLOUD had an issue on March 30th, 2017 between 1:00 AM and 12:00 PM US Pacific time, which caused ReadyNAS devices to leave ReadyCLOUD. This incident stopped the connection from your ReadyNAS to the Cloud and may be preventing you from accessing your ReadyNAS remotely. Also, private home shares for ReadyCLOUD users were removed as part of a ReadyCLOUD user cleanup mechanism (which has since been disabled). Please know that we are working on contacting all the individuals who have reached out to us and those who appear to have been impacted at the email address associated with their ReadyCLOUD/MyNETGEAR account. If you were affected by this incident, you may have experienced one of the below situations: Could not access your ReadyNAS via ReadyCLOUD. Could not access the ReadyCLOUD.netgear.com home page. Could not access your ReadyNAS via ReadyCLOUD desktop/mobile applications. Cannot log into the ReadyNAS Admin Page locally with your ReadyCLOUD owner username and password. Cannot find files/folders located in a ReadyCLOUD user private home share. (see NOTE below) If you cannot login to your ReadyNAS Admin Page because you cannot use your ReadyCLOUD owner username/password, use your ReadyNAS's local admin password (default username: admin, default password: password). You may have changed the password from its default state when you first setup your ReadyNAS. If you cannot login to your ReadyNAS Admin Page because you do not know your ReadyNAS's local admin password, hit cancel when attempting to login. The password recovery screen appears. If you did not previously configure any password recovery options, you will need to perform an OS Reinstall to reset the admin password to default (admin/password). For boot menu options for performing OS Reinstall, visit: https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu, find your device, follow the procedure for performing an OS reinstall. More information about this procedure is documented at https://kb.netgear.com/22784/How-do-I-recover-a-lost-administrator-password-on-my-ReadyNAS-OS-6-storage-system If you used ReadyCLOUD, but did not utilize private home shares: You can rejoin ReadyCLOUD at any time. Navigate to the CLOUD tab from your ReadyNAS Admin Page, toggle on ReadyCLOUD, enter your MyNETGEAR username and password. After you confirm, you should be rejoined back to ReadyCLOUD. If you are having issues, try rebooting your ReadyNAS one time and then trying to rejoin ReadyCLOUD again. If you persist at having issues rejoining ReadyCLOUD, please seek assistance on our Community, at community.netgear.com. NOTE: If you used ReadyCLOUD, and believe you may have lost your files/folders from your ReadyCLOUD private home shares, or know that you lost your files/folders from the ReadyCLOUD private home shares, as part of the ReadyCLOUD incident on March 30th: If you have a backup of your ReadyCLOUD private home shares already, you should restore this data from a backup. If you do not have a current backup, please read on. Data, in some cases, may be recoverable; however, be advised that data recovery is not possible in all cases. Be advised that if you attempt to rejoin ReadyCLOUD, data may not be recoverable. Also, if you continue to use the device in normal mode, data may also not be recoverable. To put your ReadyNAS into read only mode: Go to https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu and locate your ReadyNAS model. Follow the instructions for placing your device in “Volume Read Only” mode from the boot menu. Reach out to us at readycloudsupport@netgear.com from a valid MyNETGEAR email account and we will work with you in the order that we receive your e-mail. To prepare your system for data recovery assistance: Go to https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu and locate your ReadyNAS model. Follow the instructions for placing your device in “Tech Support” mode from the boot menu. Once your device is in Tech Support mode, please provide us at readycloudsupport@netgear.com from a valid MyNETGEAR email account with the information requested at the end of this message. If you need access to data that was not in the home folders, please place your device in “Volume Read Only” mode for the meantime. If you do not need access to the other data on your volume, please place your device in “Tech Support Mode” If you are contacting us at readycloudsupport@netgear.com, please include the following details: First & Last Name Case Number (if you’ve called into Support) E-mail Address associated with ReadyCLOUD owner (MyNETGEAR SSO) ReadyNAS Model ReadyNAS Serial Number MyNETGEAR e-mail addresses of users who lost home folders. NETGEAR is treating this as a critical design bug and have patched the server software to prevent this issue from occurring in the future. Please subscribe to this post to get the latest updates from NETGEAR as they are posted. Note: To subscribe to a post click on the Options menu to the right of the title (three horizontal dots) on the very first (original) post in the thread and then click Subscribe. Thank you, NETGEAR ReadyNAS team12KViews4likes4Comments
Can't log into Readycloud
Was working fine this morning, then i got disconnected and can't log in vial mobile app, client app or website...is something down?? you need to create a system status page for the readycloud service so when know when there are issues....very frustrating6.7KViews3likes12CommentsReadyCloud PC Sync with symbolic links
I would like to synchronize in both directions many folders located in many locations of my computer. When creating a PC sync folder, ReadyCloud creates the sync folder in ReadySync user folder. Let's say my folder is named MySyncFolder My idea was to create symlinks to all locations I'd like to sync in that folder as it was for example suggested in that topic, thinking it would be working well, but it is not : https://community.netgear.com/t5/ReadyCLOUD/readycloud-windows-app-PC-sync-destination-folder/td-p/983084 I've made a few tests. As expected, if I add a file in the MySyncFolder, it appears on the NAS storage, if I delete it, it disappears from the NAS, if I add a file on the NAS, it appears in the MySyncFolder, and if I delete a file on the NAS, it disappears in the MySyncFolder. Well, everything here is correct Now, I create a symlink in the MySyncFolder : symlink /D MySymlink D:\MySymlinkTest The folder and what it contains comes over the NAS. Well, that is what was expected. But after that, it doesn't work : - If a create a file in MySymlinkTest directory, it never comes up to the NAS - If a delete a file in MySymlinkTest directory, it is not deleted on the NAS - Even worse, if I delete a file in MySymlinkTest directory, if I force a synchronization in ReadyCloud (Refreshing), the file will be either restored on the computer (not correct !!!). If I make the same thing a second time, deleting the same file, refreshing again, then it will be deleted on the NAS (which is correct). There is an hasardous behaviour... depending on if it's first time or not you tried to delete the file. I also tried using junctions, the behavior is the same, it doesn't work well. Any idea of what the problem is ? Any idea of how I can make what I want ? In fact, I'm a little bit disappointed by ReadyCloud... I never manage to make what I want Backup Current User Folder ? It is not possible directly (Already made a topic on that) Sync many folders in one using symlinks ? Troubles in making this And when using backup from ReadyCloud, it only adds new files to the backup on the NAS, but not delete the ones which has been deleted on the computer, so when you rearrange the files on your computer, they will appear many times, in their old location and new location. A big mess. (I feel like someone will say : But the backup prevents from deleting the file on the computer as well ^^ I think it is more the snapshot function stuff.) I think I will make a try with SyncToy from Microsoft, but I would have being able to make those things using ReadyCloud. - First, ReadyCloud sync should work with symlinks and junctions - Second, why is ReadyCloud not configurable to let the user choose the way he wants ReadyCLoud to behave (only backup all files only by adding new files, or deleting files that have disappeared too ?) - But not too much configuration, just two or three "modes" or way to behave : the fact ReadyCloud is simple to use is a great thing ! Sorry, a little bit long, I wanted to give as much elements as possible to explain the problem. And give also a little feedback of my experience with ReadyCloud And thank you as always in advance for those who will answer and help !1.5KViews2likes0CommentsReady Cloud Desktop App for Mac - Cannot log in
I've been having a terrible time connecting to our server using the ready cloud desktop app for mac, but starting today i am getting this message. if i log in through the website, everything is working, but this is clearly not. I've reinstalled and restarted my computer. I am so tired of having issues with this. Does anyone have any ideas?11KViews2likes25CommentsReadyCLOUD not working with apps but works from web
Upgraded to 6.5.0 and migrated to my.netgear. I can see my shares and files with readycloud.netgear login. Upgraded android, IOS and Windows 7 app and using the same login/pwd receive message like "object not located" or in Windows app, aftert clearing cache logging out and logging back in, I see shares but when I click on displayed folders, nothing further happens. In android app it sees my NAS...clicking on name of NAS then leads to unending "Refreshing". -Cached cleared, loging and log out again....no change. Have tried leaving the Cloud from inside admin and re-entering ReadyCloud account, but no change. -Thoughts? Thanks9.4KViews2likes17Comments
Map Drives and VPN using ReadyCLOUD
So I'm running a 312 and I've been happy with it for a long time. I want to setup a laptop to be able to have the mapped drives from outside my LAN. I had thought ReadyNAS Remote was the solution, but it looks like it's been folded into ReadyCLOUD. I installed ReadyCLOUD, but it looks like just a syncing/backup service which isn't what I'm looking for. Does NETGEAR have a VPN solution for mapping my drives outside of my LAN?4.3KViews1like1Comment
ReadyCLOUD - ability to choose share/target folder
I'm sure this is a request that has been made before, but I thought it might help if I added my voice to it. Hopefully this issue will get bumped higher on the priority list. I would like to be able to specify which folder I backup from and where I backup to, as opposed to being limited to folders in the 'Users' sub-directory and having folders created automatically on the 'data' volume. That goes for the ReadyCLOUD PC app, as well as the Android app. On the Android app you can only backup photos that you take with your camera. What about shared pictures? I must admit that I'm baffled as to why such a simple feature has been neglected. It seems like it should be on a list of 101 features you want when backing up data. While I have this thread going - another issue I have is that the snapshot folder is included when new snapshots are made. I like the feature, but making a snapshot of a snapshot is redundant. When there are multiple snapshots it's like having two mirrors facing each other - you have a snapshot, of a snapshot, of a snapshot, of a snapshot, of a snapshot... And I'm not entirely sure why Netgear has even bothered with snapshots - at the moment my backups are not performing a sync, i.e. all files are copied to the NAS and if you delete a file on your PC it is not deleted on the NAS. So all copies of all files are stored on the NAS. Isn't that the idea of a snapshot - so you can delete or modify files and then retrieve an earlier version later if you need to? If the NAS stores all the files anyway, then you don't need a snapshot as all the files are there. I will bring this issue up in the support section - maybe it's just my ReadyCLOUD that doesn't work.4KViews1like1Comment
