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Nighthawk M1 FDD Bands blocked by STC Carrier!
Dear NETGEAR moderators, We are using NETGEAR M1 in Saudi Arabia. All FDD bands were deliberately closed by STC. We only have a 2300 frequency (BAND40) and it’s very weak in Saudi Arabia. We kindly ask you to assist us in removing the unjust frequency blocking. By helping us change the IMEI or update the firmware to solve the problem.
Nighthawk MR1100 -- Yes you can unlock on AT&T
Sorry -- this is a repost with a better subject line: Hi Everyone, FYI, I was able to get AT&T to provide me with an unlock code for my MR1100. You cannot use the web form or myATT app to unlock as it will not validate IMEI. You must call Customer Care, get to Tier-2, and submit a case. You'll need the device phone number, IMEI, and your account pin #. The email response you get in a day or two will say something about carrier selection for an iPad (which is obviously wrong and prompted me to call). You then need to call back and talk to customer care to get the unlock code which is in your case notes. To enter the code, put in a different carrier's SIM, go to the Admin website. Security, SIM security, and then enter the unlock code. It will be an 8 digit numeric code. This unlocked the SIM and enabled me to use my Tmo account as a backup provider. BUT, you do need to manually update the APN for your provider. Not sure if it will save once you add. When you switch SIM's back and forth you will likely need to choose the correct APN each time. Obviously you need to own the device, too. Don't let AT&T tell you its already unlocked (they're not -- just put a different SIM in and you will see). Also don't let them tell you it cannot be unlocked, this is also nonsense. They can be unlocked on AT&T, Telstra, and other carriers. SInce the product is new (Nov 2017) the scripts and notes the tech's have (even Tier 2) don't yet cover this device. Just be persistent !!! All we need now is some new firmware from Netgear/AT&T (PLEASE). A separate thread on this. -Jonathan
AirCard 770s no battery error
Intermittently my AirCard 770s displays a no battery error. Removing the battery resets the AirCard and the AirCard works ok for 15 minutes then displays the no battery error again. The battery is fully charged. Is the battery the problem or is the AirCard causing this?Nighthawk 5G Mobile Hotspot – World’s First Standards-Based Millimeter Wave Mobile 5G Device
The World’s First Millimeter Wave 5G Connection is here, thanks to AT&T! We’ve partnered up to deliver the Nighthawk 5G Mobile Hotspot, the first standards-based mobile 5G network device in the world. We’re excited to be part of AT&T’s commitment to be the first to introduce mobile 5G services in the U.S. this year. Read more about this awesome milestone in our latest Blog article and AT&T’s Press Release.Nighthawk M1 Mobile Hotspot MR1100 is thermally unstable
Hardware Version 1.0, PRI Version 04.06, Firmware Version NTG9X50C_12.05.05.14, Bootloader Version NTG9X50C_12.05.05.14, GUI Version MR1100-1A1NAS_04.01.70.06, Firmware Build Date 2020/01/04 I am using AT&T LTE Wireless Internet, and AT&T sold me a Nighthawk M1 Mobile Hotspot MR1100. I work from home, so the stability of my internet connection is mission-critical for me. I immediately began having issues with the device showing a message that the battery charging had stopped charging due to overheating. This would also cause the AT&T 4G LTE internet connection to go down. I removed the back cover to allow better airflow to the battery, but this did not solve the problem. I read that this could be due to poor LTE signal strength, and I do live at the edge of town with poor mobile phone signal, so I purchased a Netgear 6000450 MIMO antenna and connected it to the MR1100. This did not solve the battery overheating issue, so I removed the battery. I read online that the charging cube that comes with the MR1100 is not sufficient to power the unit when the battery is removed (causing instability), so I procured a QC 3.0 / 5 V 2.4A charging cube and connected it to the MR1100. At this point, when testing using the AT&T Speed Test as well as the Fusion Speakeasy Speed Test, I was seeing download speeds of up to 5 Mbps, and an upload speed of an abysmal 0.1 Mbps. Also, the internet connection was not stable and would intermittently stop working altogether. I installed the LTE Discovery App on my android phone, and walked around the exterior of my house, and discovered that the best signal strength I could find was -101 dBm. So, I purchased the high-end Wilson WeBoost kit that includes an outdoor Yagi reception antenna, and indoor radiator antenna, and a high gain amplifier, along with professional installation. The specs claim that it provides 72 db of gain. After installation, I positioned the Netgear 6000450 MIMO antenna that is connected to the MR1100 hotspot to maximize the signal strength shown on the MR1100 unit's diagnostics tab, which now shows -68 dBm of signal strength. The good news is my download speed now ranges between 12 and 48 Mbps, and my upload speed ranges between 4 and 12 Mbps, depending on time of day. I believe the speed depends on the load that the 4g network is experiencing, as I get maximum speeds at times when the cell network is lightly loaded (in the wee hours of the morning). The bad news is that the connection to the AT&T network was still unstable, and would intermittently cut out. I contacted AT&T and got a replacement unit, thinking that my first MR1100 was defective, but this did not solve the problem. The diagnostics tab also shows the current device temperature, and I noticed that the temperature when the internet connection would cut out was in the high 40s / low 50s C. So, I began turning off features in the setup of the MR1100 unit. With each feature I turned off, the quiescent temperature of the unit dropped, and the maximum temperature during speed tests also dropped. Eventually I turned off both the 2.4 GHz and 5 GHz WI-FI networks, reduced the screen brightness to the minimum setting, and connected my PCs to the MR1100 via Gigabit Ethernet wired connections. I also have the MR1100 unit standing on its edge, so the top and bottom surfaces are exposed to the air, and I have removed the battery and battery cover to maximize airflow. I have the MR1100 connected to the same UPS as my computers, to bulletproof against power outages. With this configuration, the diagnostics tab shows the internal temperature of the MR1100 at 31 degrees C (with ambient room temperature at 20.5 C), and rises as high as 39 C during heavy use. At last I am no longer experiencing intermittent internet outages. These are my questions: For many years I have depended on Netgear to produce reliable, durable products. Why has Netgear chosen to release the MR1100, which is so obviously thermally unstable? I should not have to disable the WI-FI features, remove the battery and the battery cover, stand the unit on its end to maximize airflow , provision a more powerful power cube, and connect the unit to an outboard UPS, in order to have a stable internet connection. Are there plans to improve the thermal stability of the M1 MR1100? Does the M2 unit have better thermal stability, and can it function using 4G LTE? Given that Netgear claims to warrant the unit against defects in materials and workmanship, I would say that the design flaw of thermal instability is a workmanship defect. If the M2 unit is thermally stable, will Netgear provide a free upgrade to the M2 unit to fulfill its warranty commitment?Nighthawk m6 pro(MR 6500) keeps restarting (stuck in a boot loop)
So as the title implies, yesterday my Nighthawk m6 pro has been stuck in a boot loop. if i remove the sim card it will work, but when it is in, it will not work. I went to the ATT store and we replaced the sim, because it seemed like that could be the issue. it did indeed fix it, for like 10 minutes. It then got progressively worse to the point where it was before. I use FirstNet. Any insight would be nice. Also when it does finally boot, it is extremely laggy and seems to crash.
LM1200 repeatedly dropping link
I recently purchased an LM1200-100NAS to serve as an LTE failover connection for my homelab and noticed a strange issue while setting up my pfSense-based router to use the LM1200 as a secondary WAN connection. When I initially activated the SIM card on Verizon with the LM1200, I had it directly connected to the Ethernet interface on a PC, and did not see any issues with the link dropping after the LM1200 had fully powered up. However, for some reason, shortly after powering up the LM1200 when connected to the router, it connects to the LTE network (the right-most LED goes from orange to green), then the LAN LED illumminates green, but shortly afterwards, the LAN LED extinguishes, and I see the port link is down on the router. The link stays down for a few seconds, then the process repeats unless I force release then renew the IP address on the router's interface via DHCP. Once I do this, the LM1200 stops dropping the link and the router get's an IP address and is able to route out the LM1200 via IPv4, and I am able to reach the management interface of the LM1200 on 192.168.5.1. This seems to happen every time I power-cycle the LM1200, and requires manual intervention to be able to get a valid IP and pass (IPv4) traffic through the device. I was also able to admin disable the router interface (leaving the link up) and then enabling the router's interface and this also seemed to helped as the link some of the time, but it wasn't consistant. This suggests the issue may be timing related. The LM1200 and my router are also being issued an IPv6 IP address from my wireless carrier (Verizon) as well, but I have thus far been unsuccessful in routing out via IPv6. However, the IPv6 issue is an issue for another thread. Note that I currently have the LM1200 in bridge mode. Firmware version: EC25AFFDR07A09M4G. App version: NTG9X07C_20.04.07.06. Web App version: LM1200-HDATA_03.03.103.189. Has anyone seen anything like this? I see that there is a new firmware release due at the end of the month for the LM1200. Is there a possibility that this will address the issue?suggestion: Netgear MIMO antenna, model 6000450 for improved performance
I ordered a Netgear 6000450 antenna for use with my MR1100. I've had it a little while but hadn't actually put it to use until today. Now I wish I hadn't waited. I got mine for ~$24, though the price on Amazon, where I got mine, has recently gone up to $27. I did a bunch of before&after testing, to see how things went. For full disclosure, I'm heavily a networks guy, but I'm not an RF engineer or a cell technology person. I can talk your ear off about TCP performance characteristics, routing structures, and VPN configuration, without knowing the details of how a cell hotspot talks to a tower. So take what I say with perhaps a grain of salt. Figures are from the summary diagnostics page for my MR1100. Signal notables, before: RSRP -111 dBm, RSRQ -11 dBm, Quality 38 dBm. Signal notables, after: RSRP -97 dBm, RSRQ -11 dBm, Quality 53 dBm. That's a 14-point improvement on RSRP, 15-point on quality. Throughput...This is the bottom line, of course, regardless of what the signals show. I want to see how much I can shovel through the bitpipe, for which I test using speedtest.net. Overall, it looks like 50% improvement. That is, depending on time of day, I was getting 8Mbps to 15Mbps down, but with the antenna now in action, I am getting 12Mbps at the lower end, and into the mid- to upper-20s Mbps at the high end. Considering my very rural location -- I live in the exact geometric center of nowhere -- I consider this absolutely fabulous. So if you're willing to invest a couple dozen bucks, I think it's a worthwhile purchase. Read the reviews at Amazon and take them seriously, and don't be dissuaded by the folks who complain too much. Note the need to shut down the MR1100 completely, then connect the antenna's TS9 pegs, then bring it back up, because the device notices the external antenna only on start-up. And aim the flat face of the antenna toward the nearest tower. --karl https://www.netgear.com/support/product/MIMO%20Antenna%20(6000450).aspx https://www.amazon.com/Netgear-6000450-MIMO-Antenna-Connectors/dp/B00DN3J03O
