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Forum Discussion
RoSu54
Jan 01, 2015Follower
AirCard 770s no battery error
Intermittently my AirCard 770s displays a no battery error. Removing the battery resets the AirCard and the AirCard works ok for 15 minutes then displays the no battery error again. The battery is fully charged. Is the battery the problem or is the AirCard causing this?
61 Replies
- GOpackGOInitiateI'm having the same problem. It just started happening two days ago. Is the battery bad? And if it is, where do you buy a new one? I can't find one on the Sierra Wireless page anywhere.
- stutebakerNoviceI too have the same error for about a week now!!! We need help!
- apac_seApprenticeI would firstly try to perform a factory reset to see if the issue disappears. Failing that I would contact the returns area to organize a replacement battery. Maybe try another battery if you can find one. Possibly a carrier store.
- JasonEAspirant
Same issue for me also, and googling the problem it seems to be wide spread.. I went looking for a replacement device and my only option is another updated netgear product for my carrier.. I dont know if i want to risk it considering this is a known replicatable issues with this product.. does the new version have the same flaw?
I have tried everything, new battery pack , factory resets, pulling the sim ect.. even setting the screen time out to never go to sleep, same isues.. I tossed money at this with new batteries, and my carrier must also be loosing money on the data I could have been using with them with a properly working device... that I am not using now..
Netgear fix this product or make it right for your customers and restore faith in your company's products.
- cathyrTutor
Hi Jason sorry you are having the same problems we had. There's no fix but to buy another device, and the AT&T store had one called the AT&T Velocity (not a NetGear product) that so far is working just fine. We paid about $100 out of pocket. No refund on the 770s, we were one year into our 2 year contract and the warranty ran out.
- parrotdudeNoviceI too am having this problem and I have tried the factory reset and a new battery but still I have the error no battery !! Did anyone find a fix for this problem ??
- apac_seApprenticeHi All,
I am an employee of NETGEAR Australia. I would recommend getting your device replaced if factory reset or new battery does not resolve your issues. It sounds like a hardware issue.- pskzfordInitiate
I was told that I would have to purchase a new device because mine was out of warranty and I was not eligible for an upgrade. I will not be renewing my service on this device in October. This is the second one to do this with me. Exact problems everyone else is saying.
- docsdockTutor
Just started have the no bat error so i went to att and they did a factory reset and said it should be fine but if not go to an att store and bu a new one -- I have had it a little over a year - shouldn't it last longer that that ????
- VAMikeAspirant
I can verify that doing a factory reset and installing a new battery will not resolve the "No Battery" condition on the AirCard 770s. I'm looking for a better unit. Any suggestions?
- brianzieInitiateHaving the same problem. Anyone try changing the battery to see if that fixes the issue?
- James10InitiateI am having the same problem. The only answer that this forum seems to have is go buy yourself a new one. I will, but it will not be AT&T.
- JUSTINSALIInitiateI have been having the same problem for a few months. Sometimes after I take out the battery and reset it, it will last for hours. Sometimes only a few minutes. It usually does it also when my computer is inactive for 10 minutes. I have done a factory reset, verified that the software was up to date, replaced the battery, cleaned the battery contacts, added a small piece of business card to the battery to make sure that it was snug and still having the problem. It seems like most of us started having the problem at about the same time frame. That is interesting. It is really too bad. This is the best hotspot that I have used and I have been using them for years. (high speed internet is not available in the rural area that I live and work on the computer from home everyday)
- MarkMcDTutor
Remove the battery all together and just use plug in power supply at home/work or car. The read out will still stay 'No Battery' but it will work. If you must use battery consider buying a new unit or use warranty route if still avaliable. My unit is out of warranty and I paid cash for the D thing. I may dump AT&T for that reason. Good luck!
- cathyrTutor
Same problem, same time frame. What is this, planned obsolescence? Having this happen exactly one year into a two year plan is a PIA.
- MarkMcDTutor
Curious, did you try removing the batteryband just use the power cord? Did it work for you? Mark
- Ken4321RAspirant
I am another with the same issue. It appears mine works without the battery, at least for the last 10 minutes. Hasn't worked for 2 weeks with one trip to AT&T and suggested replacement.....