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Forum Discussion
Nighthawk m6 pro(MR 6500) keeps restarting (stuck in a boot loop)
So as the title implies, yesterday my Nighthawk m6 pro has been stuck in a boot loop. if i remove the sim card it will work, but when it is in, it will not work. I went to the ATT store and we replaced the sim, because it seemed like that could be the issue. it did indeed fix it, for like 10 minutes. It then got progressively worse to the point where it was before. I use FirstNet. Any insight would be nice. Also when it does finally boot, it is extremely laggy and seems to crash.
62 Replies
- I had the same issue today... Was in the phone with an awesome customer service representative and we spent almost an hour and after trying everything that we possibly could, we ended up having to do a replacement modem. The lady told me that was about the 20th netgear modem they (just at her specific call center) had issues with in the last couple of days. A few they were able to push a software update on but most would never accept the update. Hopefully yours is still in warranty.
- I am having the same issue over the past two days. I researched the issue and found this post. I have First Net and my one year warranty went out last month.
I took the SIM card out and my Nighthawk seems to boot.
Can anyone explain why this is happening? I refuse to buy another one, especially no fault of mine own and with it being a year and a month old. - Also, I would like to note, I work an hour away from my home and the nighthawk works fine but as soon as I come home it goes into boot loop. Seems very odd. It’s done this three days in a row. When I am home and take out the SIM card it boots properly. Seems like a provider issue to me. Just trying to connect the dots.
Hi
We at NETGEAR are aware of the issue and we are working on a fix to address the reboot issue that affected some of the customers, its expected to be released in 1-2 weeks.
thanks
Kaveh
- So a small update, I tried turning it on after a day. It worked right away and seems to be going strong. I'll update everyone after a few hours to see if it sticks. To see if you guys can reproduce it, hold the power button and plug in the device at the same time. It should say "downloading update". I did this when I went to bed. In the morning it still said it, do I unplugged it and plugged it back in. And it seems to work now.
I also tried mine again this morning... I had read where someone had tried booting thiers without the SIM card, So I gave that a try. It booted fine. I reinstalled the SIM and it booted fine again. I left it to go to work and will see if it is working still when I get home from work today.
I am going to go by AT&T at lunch today to get a new sim card and probably vocalize my displeasure. I hope the new SIM card will do the trick.
I wonder if Netgear is aware of this issue? is there anyone that we can tag to help? I am new to this forum and not tech savvy.
- I wanted to update this forum. The issue seems to be fixed. I have not ran into an issue since then. Let's hope it sticks.
I, too, am having the issue where my MR6110 is doing the same thing. Went to the AT&T store earlier today and tried a new FirstNet SIM which appeared to fix the issue. Worked for hours while I was out running errands. As soon as I got home and it hit my home tower it went into the same old boot loop. Works fine without the SIM, which is useless.
FirstNet phone support was less than helpful. I was told to just reset the device using the pinhole reset switch and if I had further issues call Netgear for a replacement. Which goes against what the store rep told me, which was to contact AT&T warranty service.
My unit has been flawless since I've bought it January of this year and then a firmware update dropped early in the morning a few days ago. Now it is showing firmware NTGX65_12.01.16.00 and advises that it is up to date. Hopefully something is figured out soon.
Seems like this is not only a MR6500 issue but also an issue with all of the M6 Netgear/AT&T branded devices. Anyone know if the non-AT&T M6 devices are exhibiting such behavior?
All kidding aside, is there a way to fix a non-warranty unit (locked MR6500) that's doing the boot loop? I can pick one up for cheap and would like to see if it can be fixed long term.
Hi, All,
We are working on a firmware update that will address the issue that is expected to be released in 1-2 weeks.
Regards,
Blanca
Community Team
In any case, I appreciate your getting in touch. mynorthsidehr
- FirstNet warrantied my device and the new one seems to be working fine for now.
Just wanted to add a couple cents to the thread...
I had issues with my 6500/firstnet earlier in the year where it would lock up under heavy use. When I tried to reboot the unit via software it would just turn off and not back on.
I then updated the firmware in jan and added an external wireless router. One or both of these things corrected all of the issues I was having. Just updated the firmware again to the most recent ntgx65_12.01.16.00 and have not had any issues.
- Mine is doing this too!
My Netgear Nighthawk M6 pro automatically did a software update on June 12. After this update, my device restarted, but was stuck in a boot loop. It would never get to the main menu after trying to reboot.
I had FirstNet send me a new device and it did the same thing after the update. Worked with FirstNet technical support and Netgear technical support and they thought that maybe I needed a new SIM card because when trying to restart each device, only the one without the SIM card would make it to the main menu. Went to ATT and got a new SIM card and it hasn't made a difference. I'm still having the same results.
FirstNet and Netgear can't seem to figure out what to do. FirstNet says they have been bombarded with calls about this since the update. Netgear claims they don't know anything about this. FirstNet says they are working with Netgear to figure out a solution. At this point we haven't been able to use either device in the last 12 days. 🥴I received my replacement MR6110 under warranty, and it works fine. Of course, it's on firmware NTGX65_10.04.22.00 built on 11.10.22, and it's going to stay that way. No way I'm going to let it install a newer firmware until this recent issue gets worked out. Even then, I'll still be wary about installing newer firmware.
You may not have a choice to upgrade or not as updates are "automatic".
- I wanted to update this thread, after about a week and a half, it has started to do it again. I am gonna see if I can re replicate the solution that seemed to fix it last time
- So another update. The fix I said worked, but after about 12ish hours it did it again. I did the fix again and it fixed it again. So the fix is somewhat consistent but not optimal.
So, what was the "fix" that you implemented?
- It was said previously in the thread, but ill say it again. Turn off the device. Hold the power while you plug it in. It should say something like "downloading software update" leave that on for a bit(in all three cases I did it when I was asleep). After a bit it will still say updating. Unplug it and plug it back in and it should work.
