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Troubleshooting
768 TopicsNighthawk M5 MR5100-1Z1MES useless In Middle East
Good day NETGEAR COMMUNITY ! , First of all, We are in big trouble because a lot of people In Middle East They didn't get the new update : Model: MR5100-1Z1MES Firmware Version : NTGX55_12.04.12.01 GUI Version: MR5100-1Z1MES_04.02.197.00 HW Version: 1.1 _________________________________________________________________ Most of people stuck on version : 10.12.13.0 & 10.28.02.00 Which is very old version and you cannot change band option's from the router ! You shall to change It from 192.168.1.1 ! Also, when you tried to check for updates It's give you UP TO DATE ! _________________________________________________________________ Is it difficult for a large and leading company in the field of routers like Netgear to Push an OTA update 12.04.12.01 to all owners of the MR5100-1Z1MES model ? By the way .... The vendor not cooperate at all In Middle EastSolvedNighthawk M1 4g blocked by career
Now and today The company STC has blocked 4G with nighthawk m1 All type of network band of 4g, alot of people have this device they can use only 3G band Which is very slow , behave of other owners I ask the developers to find a salotion For this problem , I believe that the company blocked it , because i have other huw device and it works perfectly , thanksNighthawk M1 FDD Bands blocked by STC Carrier!
Dear NETGEAR moderators, We are using NETGEAR M1 in Saudi Arabia. All FDD bands were deliberately closed by STC. We only have a 2300 frequency (BAND40) and it’s very weak in Saudi Arabia. We kindly ask you to assist us in removing the unjust frequency blocking. By helping us change the IMEI or update the firmware to solve the problem.M1 (MR1100) needs battery to update firmware
My suspicions expressed at the end of this post seem to be confirmed - apparently you currently need a battery installed in the M1 in order to update its firmware. If this is correct, it's a big problem for people running their M1 solely on the mains charger, especially if the M1 is in a remote, difficult-to-access location. I believe the firmware needs to be changed so that if the M1 is being run without a battery, using a sufficiently powerful mains charger (see the link in the next paragraph) then firmware auto-upgrades should be allowed to proceed. If you agree with this proposal, please hit the Kudos button - it may draw attention to this post. I'm using my Nighthawk M1 (MR1100) without its battery, powered only by an upgraded mains charger for 24/7 internet access at home. This morning I found I had no internet connection and the LED on the M1 was flashing orange rapidly but dully. I decided just to turn off the power, wait a few seconds and then turn it back on. This probably wasn't a good idea - it would have been better to try to shut it down by holding the M1's power button in until it shut itself down "gracefully" - I guess I could have "bricked" the M1 if it had been in the middle of a firmware update. Anyway, after powering back up, thankfully the LCD screen then displayed a progress bar and a message similar to "Updating - do not power off". The progress bar moved fairly rapidly but when it reached 100%, the LCD screen went blank and the orange LED started flashing rapidly again. I'd noticed previously that in the web-based interface under Settings > Adminstration > Firmware Update, there was an advisory note saying "Software Update unavailable when battery level is below 20%", so I suspected that running the M1 without a battery might cause issues when it tried to auto-update the firmware. I inserted the battery (already charged to around 70%) without turning off the mains charger and the LCD screen again displayed the progress bar with the warning not to power off. This time, the progress bar didn't move smoothly to 100%, it jumped in stages and each time the LCD screen went blank for a while. When it reached 100%, the M1 appeared to reboot, possibly more than once, but eventually the normal LCD display returned and the LED was flashing blue as ususal. When I checked the web-based interface, there was a message stating that the software had been updated successfully. Prior to the update, my M1 was on firmware version NTG9X50C_10.20.05.00. It's now on NTG9X50C_10.22.03.00, which has a build date of 22nd Nov 2017. I'm in the UK and my provider is EE - it's possible that the firmware version numbers differ from country to country. I've no idea what has changed in this firmware version - on a quick glance through the interface, I don't see any new options so I guess the changes were bug fixes. Unfortunately, there's no new option to stop the Ethernet port going to sleep when running on the mains charger without a battery. However, this feature wasn't promised until Feb. It would be very useful if Netgear published a firmware update history on their site, even though they are not providing the firmware itself for downloading. At least we could then see what had changed. If you agree with me on this point, I ask you again to hit the Kudos button. Thanks.Nighthawk M1 Mobile Hotspot MR1100 is thermally unstable
Hardware Version 1.0, PRI Version 04.06, Firmware Version NTG9X50C_12.05.05.14, Bootloader Version NTG9X50C_12.05.05.14, GUI Version MR1100-1A1NAS_04.01.70.06, Firmware Build Date 2020/01/04 I am using AT&T LTE Wireless Internet, and AT&T sold me a Nighthawk M1 Mobile Hotspot MR1100. I work from home, so the stability of my internet connection is mission-critical for me. I immediately began having issues with the device showing a message that the battery charging had stopped charging due to overheating. This would also cause the AT&T 4G LTE internet connection to go down. I removed the back cover to allow better airflow to the battery, but this did not solve the problem. I read that this could be due to poor LTE signal strength, and I do live at the edge of town with poor mobile phone signal, so I purchased a Netgear 6000450 MIMO antenna and connected it to the MR1100. This did not solve the battery overheating issue, so I removed the battery. I read online that the charging cube that comes with the MR1100 is not sufficient to power the unit when the battery is removed (causing instability), so I procured a QC 3.0 / 5 V 2.4A charging cube and connected it to the MR1100. At this point, when testing using the AT&T Speed Test as well as the Fusion Speakeasy Speed Test, I was seeing download speeds of up to 5 Mbps, and an upload speed of an abysmal 0.1 Mbps. Also, the internet connection was not stable and would intermittently stop working altogether. I installed the LTE Discovery App on my android phone, and walked around the exterior of my house, and discovered that the best signal strength I could find was -101 dBm. So, I purchased the high-end Wilson WeBoost kit that includes an outdoor Yagi reception antenna, and indoor radiator antenna, and a high gain amplifier, along with professional installation. The specs claim that it provides 72 db of gain. After installation, I positioned the Netgear 6000450 MIMO antenna that is connected to the MR1100 hotspot to maximize the signal strength shown on the MR1100 unit's diagnostics tab, which now shows -68 dBm of signal strength. The good news is my download speed now ranges between 12 and 48 Mbps, and my upload speed ranges between 4 and 12 Mbps, depending on time of day. I believe the speed depends on the load that the 4g network is experiencing, as I get maximum speeds at times when the cell network is lightly loaded (in the wee hours of the morning). The bad news is that the connection to the AT&T network was still unstable, and would intermittently cut out. I contacted AT&T and got a replacement unit, thinking that my first MR1100 was defective, but this did not solve the problem. The diagnostics tab also shows the current device temperature, and I noticed that the temperature when the internet connection would cut out was in the high 40s / low 50s C. So, I began turning off features in the setup of the MR1100 unit. With each feature I turned off, the quiescent temperature of the unit dropped, and the maximum temperature during speed tests also dropped. Eventually I turned off both the 2.4 GHz and 5 GHz WI-FI networks, reduced the screen brightness to the minimum setting, and connected my PCs to the MR1100 via Gigabit Ethernet wired connections. I also have the MR1100 unit standing on its edge, so the top and bottom surfaces are exposed to the air, and I have removed the battery and battery cover to maximize airflow. I have the MR1100 connected to the same UPS as my computers, to bulletproof against power outages. With this configuration, the diagnostics tab shows the internal temperature of the MR1100 at 31 degrees C (with ambient room temperature at 20.5 C), and rises as high as 39 C during heavy use. At last I am no longer experiencing intermittent internet outages. These are my questions: For many years I have depended on Netgear to produce reliable, durable products. Why has Netgear chosen to release the MR1100, which is so obviously thermally unstable? I should not have to disable the WI-FI features, remove the battery and the battery cover, stand the unit on its end to maximize airflow , provision a more powerful power cube, and connect the unit to an outboard UPS, in order to have a stable internet connection. Are there plans to improve the thermal stability of the M1 MR1100? Does the M2 unit have better thermal stability, and can it function using 4G LTE? Given that Netgear claims to warrant the unit against defects in materials and workmanship, I would say that the design flaw of thermal instability is a workmanship defect. If the M2 unit is thermally stable, will Netgear provide a free upgrade to the M2 unit to fulfill its warranty commitment?Great to see Netgear Moderator answering questions swiftly
I'd like to thank the Netgear moderator JasonN for taking the time recently to answer the majority of new questions in this section of the community. This is a very welcome change from previous months when Netgear moderators rarely responded, relying on users to do their best to help others. I sincerely hope that this is a Netgear policy change - having worked most of my life in product marketing, I know that timely and good-quality post-sales support is a vital element in maintaining customer loyalty and respect, especially when launching new products. Loss of consumers' trust can happen very quickly - it takes years to re-establish it.Nighthawk M1, Code 3 - Remove battery ans USB
Hello, if I use my Nighthawk M1 for a while, it suddenly switches off, the display becomes illegible (see pic.) and I get the error message "Code 3 - Remove battery to USB". It doesn't matter whether I operate the M1 via USB or battery. If I de-energize the M1 for some time, it then works again for some time. The M1 cannot be used permanently in this way. It's very annoying as it's recently out of warranty. How to fix it? Best regards, ChristopherNighthawk m6 pro(MR 6500) keeps restarting (stuck in a boot loop)
So as the title implies, yesterday my Nighthawk m6 pro has been stuck in a boot loop. if i remove the sim card it will work, but when it is in, it will not work. I went to the ATT store and we replaced the sim, because it seemed like that could be the issue. it did indeed fix it, for like 10 minutes. It then got progressively worse to the point where it was before. I use FirstNet. Any insight would be nice. Also when it does finally boot, it is extremely laggy and seems to crash.Nighthawk M6 Pro Connection Issues and Power Issues
Hi All, I have a Nighthawk M6 Pro (Telstra, Australia). I am having a couple of problems and I am wondering if anyone has any experience or thoughts: Connection can be flaky, sometimes connects (high signal strength) then disconnects, and later reconnects When I attempt to use the device without the battery (as per the manual), if there is no battery on boot, it just loops over and over and over flashing the Netgear logo and never completes booting. If I let it boot then remove the battery, it works for 60 seconds then powers down Sometimes when attempting to boot without the battery, I have it plugged into a USBC Charger (straight to power point) and it shows the error screen showing that I should plug it into a power adapter, not a computer (when it is not plugged into a computer) Has anyone experienced these, or, is there possibly a new firmware on the way that might address some of them? Thanks, StuartLM1200 repeatedly dropping link
I recently purchased an LM1200-100NAS to serve as an LTE failover connection for my homelab and noticed a strange issue while setting up my pfSense-based router to use the LM1200 as a secondary WAN connection. When I initially activated the SIM card on Verizon with the LM1200, I had it directly connected to the Ethernet interface on a PC, and did not see any issues with the link dropping after the LM1200 had fully powered up. However, for some reason, shortly after powering up the LM1200 when connected to the router, it connects to the LTE network (the right-most LED goes from orange to green), then the LAN LED illumminates green, but shortly afterwards, the LAN LED extinguishes, and I see the port link is down on the router. The link stays down for a few seconds, then the process repeats unless I force release then renew the IP address on the router's interface via DHCP. Once I do this, the LM1200 stops dropping the link and the router get's an IP address and is able to route out the LM1200 via IPv4, and I am able to reach the management interface of the LM1200 on 192.168.5.1. This seems to happen every time I power-cycle the LM1200, and requires manual intervention to be able to get a valid IP and pass (IPv4) traffic through the device. I was also able to admin disable the router interface (leaving the link up) and then enabling the router's interface and this also seemed to helped as the link some of the time, but it wasn't consistant. This suggests the issue may be timing related. The LM1200 and my router are also being issued an IPv6 IP address from my wireless carrier (Verizon) as well, but I have thus far been unsuccessful in routing out via IPv6. However, the IPv6 issue is an issue for another thread. Note that I currently have the LM1200 in bridge mode. Firmware version: EC25AFFDR07A09M4G. App version: NTG9X07C_20.04.07.06. Web App version: LM1200-HDATA_03.03.103.189. Has anyone seen anything like this? I see that there is a new firmware release due at the end of the month for the LM1200. Is there a possibility that this will address the issue?