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Troubleshooting
5 TopicsParental Controls and Invalid Certificate Error - CBR750
With parental controls enabled, all devices connected to the router report “untrusted or invalid certificate” when attempting to access the internet. Disabling parental controls on the router clears the error and then re-enabling allows devices to access normally . All devices report the error every morning as long as parental controls are enabled. Firmware v4.6.14.4. The certificate error is associated with Circle Labs and appears to have too long of an active period - 20 years. How can we get an updated, trusted and valid certificate?Parental Controls not working, potential DNS issue
Orbi RBR50v2 Firmware V2.7.4.24 ISP: Comcast Xfinity I've recently resubscribed to parental controls and armor however they do not appear to be working (i.e. device specified with content filtering is allowing browsing to objectionable content). It appears the DNS is set to Xfinity's DNS service (75.75.75.75, 75.75.76.76) and the ability to change is disabled. My understanding is that the parental controls should be using it's own preferred DNS service. Trying to solve this before demanding a refund on services that don't operate correctly. Apparently, despite having just subscribed to these services I am not permitted to open a case with support. Any pointers would be appreciated.Parental Profile Device Limit Bug
If you have more than 20 devices in the default home profile, placing the, for example, 24th item into a child profile. It can’t be removed and put back into the default home profile without paying for parental controls because you “can’t have a profile over 20 devices.” So I would have to pay to no longer have a device in a profile for parental controls because it can’t go back to the default. That makes no sense. Y’all missed a check in the code to make sure the device limit doesn’t apply for the default home profile that every device is automatically added to. Nighthawk app version 2.33.0.269 Firmware v1.0.8.64_3SolvedRAX50 unable to register device and parental controls gone
Have the rax50v2 router and the parental controls set up on all zones in my house. The parental controls disappeared from my app and now I can’t adjust the time the internet turns off in the different zones and it’s still working in the background. But I’m also getting product already registered. So that’s an issue And when I’m trying to login to the security section of the app it’s says login with the email I’m using and try again.1.1KViews0likes1CommentScheduled Access Control
From reading posts going back for years across dozens of products, I have divined that Access Control in my new-but-now-discontinued Orbi router, specifically device access control on a schedule, is purposefully crippled in order to drive people to purchase a subscription to parental controls. It's such a simple feature that has been available in every non-ISP router I have ever had and I'm sorry to see such in a Netgear product. Before I go the Parental Control subscription route, I would like to just confirm that scheduling access of devices, e.g., no access from 11:00pm - 7:00am, is not possible on my RBR850 router. Thanks for the info!Solved