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RMA to exchange multiple satellites
Hi, I am in a very frustrating and time-consuming suppprt cycle with Netgear customer service at this point. Will spare you all the details, but essentially, my RBE 770 / 771 mesh system has never worked well since I purchased it 5 months ago. I have opened numerous tickets and finally an agent has offered to replace the 2 satellites through the RMA process. I was very frustrated to learn that I have to pay to ship the devices back to Netgear even though they are clearly defective; however, even more infuriating is that the agent told me we have to create two RMAs, one for each satellite. That will result in two separate shipping charges. She could not combine the 2 satellites into one RMA because they have different serial numbers. She supposedly escalated my case a few days ago; but I have yet to hear from any customer service member since then, and only see a ticket open to “cancel” the original RMA she started to return one of my satellites before we realized it would charge me twice. At this point, I don’t even know if that ticket will address my problem. So I guess I am just posting here at my wit’s end to see if anyone else has gone through this frustrating process to have faulty equipment replaced. And were you able to exchange multiple pieces of equipment (note - the two satellites and router were all purchased together in the same box originally, but now they are considering the to be separate devices)? Thanks for any advice you may be able to share.Netgear RBR850 requires frequent resets to correct connected without internet.
My setup: Router: Netgear Orbi RBR850 AX6000 Firmware: V7.2.8.5_5.1.21 IPv6: Disabled Security: Using Netgear Armor + Netgear Parental Controls Satellites: Two RBS850 units Home layout: 1860-era, 3 floors + basement garage, ~4,000 sq ft Placement: Main router is centrally located on the first floor Satellite #1 is on the same level, ~100 ft away in a finished room above the garage Satellite #2 is on the second floor My main office is on the third floor (third floor is a finished attic) ISP & hardware: ISP: Fidium Fiber Speed: 1 Gig ONT/Modem: Adtran SDX632v The issue: Several times per week, my network shows “Connected without internet” on devices. The only fix is to unplug both the modem and the Orbi router to reset everything. About 3 times per month, I end up calling Netgear Pro Support and performing a full router reset. Question: Is there anything I can do to stabilize this system—settings, placement, configuration changes—without upgrading equipment?New internet provider opens can of worms
I have a Mesh Wi-fi Router MR60. I just switched to Xfinity with their Gateway at 1000Mbps. Do I use their router and simply use the Mesh satellites as extenders, not using the Mesh's router and Wi-Fi? I connected the Mesh Internet port to the Gateway and the old Internet name is fixed within the Nighthawk app and I cannot select the new internet name, but the blue lights come on the satellites, so I guess they are spreading the signal within my home. I cleared my history/cache on my Windows laptop, but cannot get into the Netgear Router Login because I'm not on the same router as the Mesh is in (the old internet name). The Nighthawk app on my iPhone and iPad automatically have the old internet connection name and I cannot seem to be able to change this. I read about Bridge mode, but Xfinity says not to do this. Thanks for your helpWAC124 AP/router - cannot login
We have two WAC124s, both configured as access points and connected via ethernet to the router. These were straightforward to configure when we bought them and have worked well. However I recently tried to log into them and cannot access either of them. Trying to log in when they are connected to the internet takes you to the Netgear page - entering the login details results in some 'thinking' before the login page is just redisplayed. As an aside, why one has to connect to a server hundreds or thousands of miles away to access a device just a few feet away is beyond me. Disconnecting the devices from the internet and connecting directly, as described in the user manual, just results in a failure to connect. I do not believe that both devices suddenly developed the exact same problem so I'm baffled. I'd be most grateful for any suggestions. Thanks.Orbi 760 Wifi network disappearing
I have had my wifi network name disappear twice now. The last time was 1/7/2026. I had to unplug the orbi, then wait about 5 minutes for it to come back and the network name be available again to connect. Why does this happen? I need this to be more reliable as I am not always home and rely on having access to smart home devices (like security cameras and ring doorbell). I do not have other wifi access points, so there are no conflicts. It is working fine when up, but I am getting concerned that in the three months of owning it, I have lost all connectivity twice. My ISP did not report any problems. I called into support and they tried to sell me a firewall license. When I refused, the agent just hung up. This was very unprofessional and I am left thinking he is rewarded by selling more services. Any external attack on my network should ever result in the wifi network being taken offline.IPV6 no connection RBR 850
I called my ISP and they confirmed I have an ipv6 connection available from them on a fiberoptic connection to my Orbi RBR 850 which will not transmit ipv6 to my network and when I run an online ipv6 test it confirms not connected. RBR 850 firmware v7.2.7.15, I just read on the netgear site this firmware is a problem for ipv6 and to set back the firmware to a previous version. I have checked my router settings many times in the advance ipv6 settings, currently set to DHCP any thoughts from anyone who has experienced problems with ipv6 connection issues would be greatly appreciated. Thanks,
