NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
ORBI application issue
First ORBI system was active on the ORBI application, was able to view all details. We purchased a second system for a Delaware location; application dropped our first, although picked up our second. We are unable to view details for our first location. Systems are on different routers, one verizon one xfinity. Looking for a solution or how to add back our first location.Scam number in your password reset email
Trying to set up Nighthawk app on new phone and somehow my password wasn't working. Got this email with a one-time code. It had this phone number to contact Netgear support and it took me to what was almost certainly a scam that first asked if I was over 50 and then tried to "give me a free medic alert device." Luckily I found another path through the app that had a real number for Netgear. I don't want to wait for my screenshot to upload. It said: "If you did not request this code, please contact Netgear Support at 1800 419 4543." Happy to forward if helpful.iPhone Random generated MAC addresses
My RAX80 is set to REJECT new devices. My iPhone is registered as an ALLOWED device via it's HARD MAC address as are various other devices. But at least the iPhones and iPads now use Random generated MAC addresses and seem to generate new random ones ever so often yet still connect. I have not signed into the Router for the last couple of years so issues related to questions (1) and (2) below are a sudden surprise but may have gone on for some time. So, being able to still connect it thus not a problem but my listing of "Allowed Devices not presently connected" now lists well over 100 MAC addresses with names like DEV-6C:C8:98 being the first half of the by me unrecognized MAC address or names like xqw?%, xqw??, or xqw? etc. being presumably newly generated random MAC addresses or registered devices where name is lost like xqw?? being my wife's computer and xqw? being my iPad-Pro per previous listings. One computer base on MAC address but with no name at all and lists the MAC address as wireless (but in a PREVIOUS listing as wired which it is and with the correct computer name). As it also still loses the specific names of some of the devices I had registered, e.g. now just stating iPhone (there are more than one and various iWatches and iPads including more than one computer), so it is very difficult to see what is what. I understand Apple and other smartphone suppliers using for some time now random addresses is for network privacy improvements. My questions: How does the router verify the connection is valid, if a random MAC address is used? Assuming router somehow still can verify that that "new" random address is legit and verifies is to the registered device via it's registered HARD MAC address, why does it list every new random address making it quite time-consuming to open the listing and may be the reason my connections to the web are getting slower? Also I believe there may be a limit of MAC addresses the Router can handle so what happens if it reaches such a limit? If router has a time-stamp of such addresses and starts to delete the oldest ones would it perhaps delete a prior registered "HARD" MAC address? Why the name dropping and other errors in the listings (which I have observed in the past) Thanks for someone clarifying #1, the reason or need for #2 v/s potential wi-fi slowdown or future problems and can #3 be fixed. Regards, WilliStop creating "alerts" stating a device has no vulnerabilities-log it instead
Often, NetArmor on my iPhone is creating "alerts" stating "Armor completed a vulnerability scan on X and no issues were found.". PLEASE do NOT keep alerting me when everything is OK. Provide an option to only send that information to a log where I can review it at my leisure. I do not need to be told anything unless there is a concern or problem. These alerts (appear as red icons with a number in them), imply a problem. While th information that everything is OK is nice. I do not need to be "alerted" about that. Just log it so I can look at it later. Give the option to only show those red icons when there is an issue. Thank you.
The scammers persist
I contacted Netgear support sousing their chat function. Then”person”: gave me a number to called to get an “expert”. The actual problem was an HP printer dropping connections. Ingot passed to the expert, and it turned out to be N Solutions, a scam that’s been reported in the Netgear forums. I was stupid - he was mumbling about network overload coming from my laptop, slimed to fix it by turning off some autostarts I use and claimed to install a firewall. Nothing was installed, I was charged $350 for “3 years”. NEVER deal with these guys. Netgear needs to fire out how their chat got hijacked. Yes, I should have known better - I’ve worked in network support and development for 50 years. I must be getting old :)Accessing the USB drive in Linux
Hello, I have a Netgear AC1900 v2 Modem Router and I can’t see the USB drive I plugged into it. On page 55 of the Netgear manual, it describes how to access the USB drive from a Windows or Mac Device, but nothing on how to do this on a Debian system (Linux Mint). Not sure who to ask so I’m starting here. Thanks.Unable to add devices in Parental Controls
I have an Orbi RBR850 which is running the most current version of software. Within the Orbi app in devices i can see both the 'home' devices and the section i created for my child, lets call it 'kids'. When i try to move some devices over from 'home' to 'kids' it will not allow me to do so. I would like to get this done so i can block certain websites for all their devices without impacting myself or my wife. Has anyone else seen this issue? Also when blocking websites, i go into 'kids' and look at site manager. Is there a way to block things like youtube.com/shorts without blocking all of youtube?