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Forum Discussion
Issue with RBR750 with app
Hi:
I was using the product with two satellites for couple of years without any issue.
Yesterday detect a problem with some connection and start looking for the issue, so detect in the app that the router has not internet connection (please refer to the picture attached).
I tried rebooting, and some advices that found on Internet but nothing solved.
The weird was that some advices was connecting to the Orbi network and work...
Still trying to find the solution I reinstalled the app, and also tried reinstalled a new Orbi configuration. But now, can´t finish the configuration since the app doesn´t find the orbi router.
And still can connect and works some advices to the network (Orbi wifi)...
So I don´t have the system in the app, can´t configure it, but the network is working.
Any idea?
Thanks for help
2 Replies
But now, can´t finish the configuration since the app doesn´t find the orbi router.
Can you log into the Orbi's web interface?
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
What firmware version is on the system?
What mobile platform are you using?
What version of the Orbi app are you using?
Happens on a different mobile device?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
