NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
orbi 370 series
16 TopicsWiFi Drops Every Hour
Hello - Same issue for me here. My setup is made of one RBE371 and 2xRBE370, firmware V12.1.3.11_5.1.12, acquired end of October 2025. Initially I thought the issue was coming from my ISP Live TV stream that was freezing for 1 to 5 second every hour (my ISP TV box is connected via WiFi to a RBS), knowing that during the same period my ISP had also some TV stream issues on their side. But now the ISP issues have been fixed and I still have these hourly freezes. Today, after reading these posts, I started a ping against the IP address of the RBR from a Mac connected via WiFi to a RBS nearby, just before the time the issue was expected to happen. I could then see, at the expected issue time, the RBR no longer responding to the ping and the TV live stream having the issue at the same time. I applied a channel value change to the 5 gHz following recommendations read earlier in the thread, the drop issue didn't disappear but change time to the time the wifi channel change was applied (was previously every 34' past an hour, now 5' past an hour). So I'm now convinced that something recurrently en regularly happens in the Netgear setup that impacts my user experience. I'll open a new ticket accordingly.Solved141Views0likes19CommentsNetgear Orbi 370
Couple questions that hopefully are easy to answer (I'll give context first), I'm looking to revamp my home network system, i currently use my ISP router which while its good doesn't cover the whole house. I have tried the mesh wifi systems wirelessly but due to the age and size of the house they just don't work here. Fortunately when we bought the house we had it rewired with cat6 cable to every room. We get just shy of 1GB up and 500 down and while i know its not necessary i would like to be able to get this speed or close too throughout the house. 1st question, if I was to buy 6 of the Netgear Orbi 370 series would i be able to hard wire them all back to the router so they work as a mesh system just wired? 2nd question which i may already know the answer to this, can these be powered over PoE or do you have to use the DC cable to power them. 3rd question I want to change the router would I be best to buy a Netgear router that goes to the switch in my house then back out to all the access points or could i just use one of the orbies then go to the switch then to the remaining access point?41Views1like6CommentsPort forwarding with Comcast
I am putting my Comcast XB7 modem/router in to bridge mode and connecting to an Orbi 370 I am doing this to avoid the Comcast router not doing port forwarding even though I set that up in the Xfinity app The XB7 has several Ethernet ports. I have one that goes to a Verizon micro-cell and another that goes to some old vintage commercial computers. So I want to put a simple Net Gear switch at the main Orbi's Ethernet port. Is that going to be a problem? I need the three Orbis to be upstairs, so I have a long cat 5 to the vintage equipment in the basement. So 1) Is there any issue anyone is aware of to put in a port forward to ports 22 and 23 with a switch in-line? 2) Can I have one vintage computer be port forwarded to via two different ports? 3) Is anyone aware of Comcast "features" such as their "advanced security" getting in the way of this?192Views0likes2CommentsMore Printer Problems with an RBE371 Mesh Network
I've been having a problem with my new Netgear Orbi RBE371 mesh network since I installed it on Saturday. I have two printers, an Epson ET-8500 and a Brother MFC-L3770CDW. Until Saturday I was using an older Google Mesh network with no problems. I was able to print with no problems to both printers from my Macbook, my iPad and my iPhone. I upgraded to the Netgear Orbi mesh network. That's when my troubles began with these printers. I would be able to print to both printers from my Mac and then several minutes later my laptop couldn't connect to them. They still appear in the network and in the print settings on the laptop, but when sending a job the print queue would say it was unable to communicate with the printer. They also appear in the router web page when I display all the connected devices. Furthermore, my iPad can't even find the printers anymore. The first things I tried were to rejoin the printers to the network as well as my laptop and turn off / on the wifi on my laptop. This met with a little bit of temporary success, but then stopped working again within 30 minutes. I then set static IP addresses for each printer to make sure they won't change. The problem still occurred. Then I found an article that stated the Channel for the 2.4Ghz network needs to be between 1 and 11. This router goes between 1 and 13 and was set to Auto. So I set the channel to 11. The problem still continues. At this point I'm not sure what else I can do to solve this problem. I can't seem to find any other information that can help me with this. Is there anything else I can do to try and fix this problem?Solved547Views0likes19CommentsOrbi 370 Satellite Speed is bad
I thought I was upgrading from my RBR50 and 1 satellite that died by getting the Orbi 370 and 1 satellite. Wow was I wrong. I have 500 speed fiber. Wireless that sees the router gets great speed, same as my old RBR50. The satellite barely breaks 150 up and down. The RBR50 satellite would push at least 350 or more. The router and satellite are in the same exact locations in my house as the RBR50 was. I did the install by the book and made no changes to the basic or advanced settings. Is the 370 just an inferior product? Are there settings I should change to get back to the speeds I had with the RBR50 satellite? If this can't be resolved easily. I'm returning the 370 and tring another brand mesh system382Views0likes10CommentsConfused by legacy network extenders still connecting
hi would appreciate some advice I am UK based, with vodafone fibre 500 connection. Recently purchased orbi 370 with 1 base unit and 2 satalites to replace the vodafone default router and vodafone extender With the default set up my SSID was vodafoneXXXXXX and for devices connected to the extender it was the same vodafoneXXXXXX_EXT (with the _EXT being additional). It was a true extender and not a mesh system as i had to manually set devices to either the main router or the extender (albeit they shared the same password). Vodafone also offer 5G back and the SSID vodafoneXXXXXXX_5GEXT also used to appear on my selectable networks albeit i never connected anything to it So this weekend i installed by new Orbi 370 set up, using the wizard on the app. All pretty straightforward i followed the instructions and used the previous vodafone SSID and password to save having to reset all my devices. Everything went seamlessly the only tricky items were 2X desktop PC's which detected the change somehow and i just had to re-enter the password to rejoin. Now what is really strange is that despite the old vodafone router and extender being unplugged and in a cupboard the SSID's vodafoneXXXXXX_EXT and vodafoneXXXXX_5GEXT are still appearing on the networks list as joinable on multiple devices (computers, phones, consoles etc.) Stranger still is that many devices are default connecting to _EXT despite this extender not being there..... and even more strange is that when i force devices off _EXT and onto the 'main' network they keep disconnecting. This computer I am typing on now connected by default to _EXT this morning. I forced it to forget the _EXT network and join the vodafoneXXXXX network which is does for a bit but then drops connection and asks for the password again. After multiple attempts to join vodafoneXXXXXX I have given up now and reconnected to vodafoneXXXXXX_EXT and the connection is solid. So bizarre Interestingly when the PC is connected to vodafoneXXXXXX it is at 5GHz, when connected to vodafoneXXXXXX_EXT it is at 2.4Ghz Other than this strange issue with the computer needing to be connected to _EXT everything seems to be working OK its just bizarre that the _EXT network is still visible and connectable Can anyone explain what is going on?1.1KViews0likes41CommentsNew Orbi 370 RBE371 can't connect to Google Home
12/2025 Installed a new Orbi 370 today. Got most devices connected. Tried a bunch of times to get the Google Home connected. The chromecast works. I enter the SSID and password into the Google Home app so it can set the Home's network and I see "Connection problem during setup". Rebooted Orbi. Reinstalled Home. I tried the normal and IOT networks on Orbi. I changed the IOT network to just 2.4 ghz. Nada. The home has been working with linksys I am replacing. The home is about 5 years old. Orbi RBE371 firmware V12.1.3.11_5.1.12Solved250Views0likes5Comments