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25 TopicsR8000 Firmware
Per NetGear social media, we are supposed to suggest the below idea here. My idea, as crazy as it sounds, is that Netgear continue to support their R8000 devices. I know, sounds insane but hear me out. People spent hundreds of dollars on a product featuring the "latest tri-band wifi" technology. Now instead of leaving them hanging with a big security exploit for two months, device issues and a feature release stall, Netgear should develop a new robust firmware. Ideally it would be one that wouldn't encourage them to go out and try questionable 3rd party firmwares. That means, it should be competitive (feature wise) with those 3rd parties while fixing ongoing issues highlighted in the forums. Benefits: 1. Happy customers who don't feel like they wasted money and are not stranded with a reletively up to date tech, that lacks manufacture support, features and security. 2. See #1 above. I think it deserves reiteration. Facts 1. product saw less than 18 months of firmware releases and developer support. 2. Nearly 9 months have past since the last firmware update (as of 8/31/2016). 3. June 2016: security notice suggested disabling of features due to security exploit. 4. 2 month later, June 2016 security exploit is still unpatched, leaving customers exposed. 5. There are no Nighthawk products listed on the NetGear EoL page, including the R8000. 6. The product is still available through online and big-box retailers.125KViews7likes14CommentsSupport in China
Hi, I live in Shanghai, China and recently bought a R7000 here in China. After unwrapping and connecting it asked for a firmware update, which I started. After that I never get in contact with it again. I'm not an expert but a nerdy friend had it over and said it's completely bricked. No contact at all. So, reported it online, got a case number and everything, but I have to call support in China for further action. Not speaking a work of Chinese I'm kind of stuck. Quiestion: anyone know if there is an English speaking Netgear support channel in China? Can I take it somewhere else? My friend is really nerdy (20+ years of experience in computer and network business) and he has given up on it :(Solved7.7KViews0likes14CommentsReady NAS Netgear Support #25502778
Third class service provide by Netgear. My Ready NAS have some falut and registered a complain for that but after 24 hours there is no reply from Netgear. My companies all important data in NAS and NAS will not start. Even L2 level support executive will not track any update regarding my issue. And L3 level support executive will not contact me for any quiry. And due to iSCSI I can not get my data on any other any device. How can I trust on Netgear Product. If I am not getting proper support or tracking my complain status. Very poor service provide by Neat gear. If company will not able to provide support then why there are sell this type of product in market. No onsite support provided by Netgear.... It is my request you kindly change your Data/Storage device with some good company if you have any Netgear product. Because of at the time of support Netgear will never help you and after all your time and money both are west.6.9KViews0likes17CommentsAccess Denied on some folders on Mac via AFP
We have a ReadyNAS 312 set up at our company. It has 5 shares set up (not including /backup and personal shares). User access is divided into groups. We are having an issue with one of our shares that all groups have access to, called /Resources. I am the admin and the sole user in a group called "Full Access". My assistant is in a group called "Operations_HR". When either of us mount the /Resources share, we have the little red "Access Denied" icons on some (but not all) folders. Other users, within other groups, have no problem accessing all folders within /Resources. Below are some screenshots showing 1) Finder with Access Denied indicators 2) Network Access on this share, showing "FullAccess" as a read/write group 3) File Access on this share, showing 'FullAccess" as a read/write group 4) Just to confirm, my user account, showing me as in the "FullAccess" group. I've logged in multiple times on multiple computers to verify there wasn't some permission caching issue going on as i tried various fixes. My guess is that this may be related to who created certain folders and how, but i'm not sure why that would affect some groups and not others, if we both have matching "read/write" access. Any thoughts? My firmware is current, v6.4 Thanks in advance, devinSolved6.1KViews0likes6CommentsCan't Find - VPN Client license key lost for SRX5308
Purchased the firewall in November 2015 and just now need to use the VPN features. Unfortunately, I cannot locate the original five VPN Client software. Can you provide me the license key so that I can activate the VPN Client software? Device is registered in my account so you can see the serial from there.Solved5.7KViews0likes8CommentsNighthawk R8000 Issues - Intermittent Disconnection and now can't login after reset to factory defau
Good morning, I have been using this Netgear Nighthawk router for quite some time and have been overall very happy with how far it will transmit signal through the house and the speed we get over the wifi. However over the past month it has been randomly having issues where it gets to a point during any part of the day where it continues to cycle and no one can connect to it consistently and if they are there is no internet. I finally called it quits this morning and decided to do a factory reset on it to try and solve the problem. However it has now created an even bigger problem. I can no longer access the login page for the router. Every time I enter in the ip address for the router it tries to take me to a website rather than the router login page and then says I am not connected to the internet. However windows thinks I am connected to the internet according to the Network and Sharing Center, though I have tried accessing other sites and I am clearly not on the internet. I have tried resetting again using the button on the back, watching the power light until it starts flashing and then releasing for the reset, but that hasn't worked either. I also read some things about running it through another router and connecting that way but it won't work etiher. If I cannot connect to it then I am going to assume it is trashed and toss it. I did try calling technical support but they wouldn't help me with it since it was out of warranty and the previous owner was an old room mate before he left the router with me. Any help would be appreciated here. The router was using Firmware Version V1.0.3.4_1.1.2Solved4.6KViews0likes5CommentsM5300-52G-POE+ (GSM7252PSv1h2) ProSupport Warranty Issues
I purchased (5) of the M5300-52G-POE+ (GSM7252PSv1h2) switches and have been running them in a stacked configuration since installation without an issue. I have ProSupport on all 5 of these switches valid until March-2018, and I have submitted a trouble tickets for each through the my.netgear.com support page without an issue. My issue is with the actual lifetime warranty that I thought came with these switches, which is why I've kept my ProSupport subscription up-to-date. After speaking with ProSupport they verified that both switches need to be replaced, but they don’t have any replacements in the “warehouse” right now. They tried to offer replacing the (2) 48 port POE+ switches with (4) 24 port POE+ switches, but I don’t have the rack space to do this, plus my (2) existing switches have AX742 24GB stacking modules installed on them, so if I were to go with (4) replacements I would have to purchase (2) additional AX742 stacking modules to get the 24GB stacking speed I currently have. When I convinced my company go with Netgear and drop the +$11K on all 5 of these switches 19 months ago, I assumed that as long as I kept my ProSupport up to date I would actually get support and assistance replacing these switches when they failed. Does anyone have any recommendations on how I can get Netgear to honor the warranty and replace the (2) switches that they have already determined ARE eligible to be replaced IF they ever get any more in the warehouse. I'm on hold with ProSupport again to try and get an update (over 50 minutes now waiting and I havent even reached a live person yet). I'm starting to realize that though these (5) Netgear switches were nearly 60% less expensive than their competition, at least their competition would have taken care of the warranty issue by now, especially since I have proof of purchase and a current ongoing support contract. I'm in shock that I could pay $2100 for each of these switches, along with ProSupport, and still be left in the cold when I have a legit product failure that is covered by the warranty. I'll reply to this message as soon as I have an update from ProSupport. Please feel free to comment and give me any advice on my situation. Thanks in advance, Ted W. P.S. - I also need to purchase (2) new switches for another branch location, but I'm now afraid to go with Netgear if their lifetime warranty support won’t actually replace a 19 month old switch when it actually fails. I’ve gone with their competition before, and while they are about 60% more expensive, there were never warranty issues while I maintained the ongoing support, and equipment replacement under warranty was simple and easy. I guess you get what you pay for.Solved4.4KViews0likes6CommentsKann nicht zugreifen auf GS108Ev2 Garantie
Hallo, ich habe Switch Typ Netgear GS108Ev2. Leider aber funktionieren nicht korrekt, kann nicht zugreifen, immer falsches Passwort, aber oft zurückgesetzt (Knopf "Factory Defaults" lange drücken). Auch probieren viele Computer mit "ProSafe Plus Utlility", oft gar nicht finden oder sagen falsches Passwort obwohl eingeben "password". Probieren auch andere Versionen von "ProSafe Plus Utlility" aber nicht funktionieren. Habe Internet gefunden Netgear Garantieaustausch RMA und Fehler beschrieben. Support kontaktieren Switch registriert. Aber sagen kein Chat Support oder Email weil gekauft 2014, nur anrufen. Aber kein Telefon, ich gehörlosen, kann kein Telefon. Immer nur "Rufen Sie uns an" aber kann ich nicht. Switch kaputt aber schade. Was kann ich machen? Weiß nicht wie ohne Anrufen Garantie. Danke.4.2KViews0likes3CommentsOrbi appears to be corrupted by auto update, won't boot
Hi, So, I have an Orbi Router that's worked fine since purchase in 12/16, but had a problem in the early morning of 5/4/17, and now crashes on boot. I can see the DHCP processes start to vend IPs on the LAN ports, but it crashes before it can start the WiFi process, with a blue then red ring light sequence. Yes, I've done the factory default, with no change. Is there a procedure to recover from a corrupted firmware load ? Also, I have the situation where the S/N for my unit was registered, and then the unit was returned. So far, support appears incapable of dealing with this. though I've emailed by purchase receipt. What's the most effective way to solve these 2 problems ? Thanks, Paul MooreWhy do you provide such horrible support and software/firmware?
For a netgear moderator to answer. Do you guys even care about the customer base? Your software is horrible and you do nothing about it. You don't seem to pay attention to or listen to feedback. Support options for you guys is awful as well. Would love to hear a response.3.8KViews0likes2Comments