Have most updated firmware.I click on attached devices and then click on say a HP printer and I change the icon to printer. Says updating, but right back to standard icon.Any suggestions?

I am having a similar problem that I reported to Support. I have 40+ devices properly modeled/named/typed manually by me, except that one network switch I added (the 7th of such switches the first 6 of which had no problem) can be renamed, but not modeled/typed. It stays at "---" and "Network". I have been in touch with support as they are trying to isolate it, and they have my RBR50V2's backup CFG. Issue didn't get raised up to the Engineering, yet. I have attached a link to this thread in my support thread, in case they are interested in getting more data from someone else. As a side: in my case, all satellites are wired backhaul, and this switch along with all other switches are topologically wired back into the router and not into any satellites. So... Yeah... There is that. Very strange. I am predicting this is a bug in the firmware where some local buffer in the code is getting just the right amount/kind of data or overflow that causes an error in setting the property for that device entry, and it silently fails. Tuna

tuna_ertemalp wrote:.........nvram set orbi_dev_name_ntgr54=08:36:C9:16:03:10 34 Netgearnvram set orbi_dev_type_ntgr54=08:36:C9:16:03:10 1 1nvram commit........This is exactly what you need to do.If you're sure that slot 54 is empty then please go ahead and enter the commands as you stated above, but adding quotations to the commands or follow the following:You can first print the existing values to make sure they're empty and to set them back to their original back if ou want to roll back the changes.config get orbi_dev_name_ntgr54config get orbi_dev_type_ntgr54config set orbi_dev_name_ntgr54="08:36:C9:16:03:10 34 Netgear"config set orbi_dev_type_ntgr54="08:36:C9:16:03:10 1 1"config commit

I don’t have any orb_dev_typexx parameters with values.I believe those will be set when using certain devices like managed switches.The device icon is included in the parameter orbi_dev_name_ntgrxx.rbi_dev_name_ntgr3=”7C:E9:D3:99:A3:03 27 HP LaserJet 400 M451dw”The 27 in the above command means printer.The known types are as follows:0 Orbi Satellite17 iPhone27 Printer14 iPad28 Repeater23 Media Device5 Apple Airport24 Network Device29 Satellite STB41 Apple TV7 Bridge35 TV22 MacBook9 Camera13 iMac6 Blu Ray38 Windows PC2 Android DeviceI guess that the orb_dev_typexx parameter specifies sub types for certain devices and they will only appear if you use such devices, like managed switches.

Many thanks to this thread. I too was plagued by the problem of not being able to change the manufacturer name and icon for my connected devices. So after telneting into the router, I discovered that it was only assigning a name to each device and not creating a "orbi_dev_name_ntgrxx" associated with it. And of course I didn't want to do a full reset and lose everything I'd already configured. So I added them all manually and now they can be changed via the GUI. During this process I discovered a couple new icons (42 & 43) and below is the complete table: Device Icon List0 Orbi Satellite1 Amazon Kindle2 Android Device3 Android Phone4 Android Tablet5 Apple Airport6 Blu Ray7 Bridge8 Cable STB9 Camera10 Router11 DVR12 Gaming Console13 iMac14 iPad15 iPad Mini16 iPhone 517 iPhone18 iPod Touch19 Linux PC20 Mac Mini21 Mac Pro22 MacBook23 Media Device24 Network Device25 Other STB26 Powerline27 Printer28 Repeater29 Satellite STB30 Scanner31 Slingbox32 Smartphone33 NAS34 Switch35 TV36 Tablet37 UNIX PC38 Windows PC39 Surface40 WiFi Extender41 Apple TV42 Receiver43 Google Chrome

Just to put an update on this thread: Since my last post here, I have added a bunch of devices to my network, and rather randomly either the Device Model (orbi_dev_name_ntgrXX; I am up to XX=66) and/or the Device Type (orbi_dev_type_ntgrXX) on the Edit Device page didn't result in the correct setting actually taking place, therefore requiring me to go through telnet to create/set the proper config variables. I had also created a support case for this exact issue the first time I had run into it (Case #41517573), but as soon as I "fixed" it manually via telnet and config variable shenanigans, it got closed. I am not sure if the firmware dev team even has this on their radar, but they absolutely should. This is clearly a bug in the firmware code dealing with the creation of these config variables. It must be error'ing out at certain device names/types or at a certain XX value, or some local buffer is just not big enough and the config creation code is running out of space while trying to do the right thing. Therefore, I am tagging Blanca_O. This really does need to be escalated. ThanksTuna

Can't change icons of attached devices

95 Replies

CrimpOn
Guru - Experienced User
Jul 29, 2019
Is this on the web interface "Attached Devices" page, or on the Orbi "app"? On the web interface, when I click on "Apply", the icon changes.
(on my RBR50).
- Rikerrock
  Tutor
  Jul 29, 2019
  web interface. Tried many times
  - CrimpOn
    Guru - Experienced User
    Jul 29, 2019
    Thanks for confirming. How about this: on the Attached Devices page, when you click on a device and it brings up the page with boxes for:
         Device Model
         Device Name
         Device Type
    
    If you change one of these, say "Device Model" and click on "Apply", does it change? (Hint: I just add one letter to the end, like an "X". Makes it easy to change it back.)
    If you change "Device Name",and click on "Apply", does that change take?
    So, finally, changing "Device Type" to one of the other choices, and clicking on "Apply", that is the only thing that doesn't work?
    
    Mostly, we get complaints that Netgear does not offer enough options for Device Type (I have made a formal request on the "Ideas" page).
    This is a "new one".
Rikerrock
Tutor
Aug 02, 2019
I have no idea what this means.

root@Matrix:/# root@Matrix:/# nvram show | grep 08:36:C9:0B:37:21 satellite1=08:36:C9:11:90:95 192.168.1.90 RBS50 5VF1935K02D98 -95 V2.3.5.30 1 08:36:C9:0B:37:21 wired 1 -95 satellite2=28:80:88:DD:24:99 192.168.1.88 RBS20 5DL88C5X0C61D -95 V2.3.5.26 1 08:36:C9:0B:37:21 wired 1 -95 orbi_dev_name2=08:36:C9:0B:37:21 Matrix satellite3=08:36:C9:11:90:31 192.168.1.43 RBS50 5VF1935L02D99 -95 V2.3.5.30 1 08:36:C9:0B:37:21 wired 1 -95 satellite4=28:80:88:E0:E8:FB 192.168.1.56 RBS20 5DL88C5N0E7B6 -95 V2.3.5.26 1 08:36:C9:0B:37:21 wired 1 -95 access_control46=0 08:36:C9:0B:37:21 0 32966 Unknown 0 0 disconn_sate1=08:36:C9:11:90:95,0,0,08:36:C9:0B:37:21,0 disconn_sate2=28:80:88:DD:24:99,0,0,08:36:C9:0B:37:21,0 disconn_sate3=08:36:C9:11:90:31,0,0,08:36:C9:0B:37:21,0 disconn_sate4=28:80:88:E0:E8:FB,0,0,08:36:C9:0B:37:21,0 root@Matrix:/# root@Matrix:/#
Tucsonbroker
Initiate
Aug 25, 2019
Many thanks to this thread. I too was plagued by the problem of not being able to change the manufacturer name and icon for my connected devices. So after telneting into the router, I discovered that it was only assigning a name to each device and not creating a "orbi_dev_name_ntgrxx" associated with it. And of course I didn't want to do a full reset and lose everything I'd already configured. So I added them all manually and now they can be changed via the GUI. During this process I discovered a couple new icons (42 & 43) and below is the complete table:

Device Icon List
0 Orbi Satellite
1 Amazon Kindle
2 Android Device
3 Android Phone
4 Android Tablet
5 Apple Airport
6 Blu Ray
7 Bridge
8 Cable STB
9 Camera
10 Router
11 DVR
12 Gaming Console
13 iMac
14 iPad
15 iPad Mini
16 iPhone 5
17 iPhone
18 iPod Touch
19 Linux PC
20 Mac Mini
21 Mac Pro
22 MacBook
23 Media Device
24 Network Device
25 Other STB
26 Powerline
27 Printer
28 Repeater
29 Satellite STB
30 Scanner
31 Slingbox
32 Smartphone
33 NAS
34 Switch
35 TV
36 Tablet
37 UNIX PC
38 Windows PC
39 Surface
40 WiFi Extender
41 Apple TV
42 Receiver
43 Google Chrome
Keith_1952
Tutor
Oct 10, 2019
I can comfirm this issue on my RBR20. Changing the Device Type icon used to work until the most recent firmware update. All the device types I set prior to the latest update are still there, I just can't change one. I can however change the device name, just not the type. It's stuck on Network Device.
- ekhalil
  Master
  Oct 10, 2019
  Keith_1952 wrote:
  I can comfirm this issue on my RBR20. Changing the Device Type icon used to work until the most recent firmware update. All the device types I set prior to the latest update are still there, I just can't change one. I can however change the device name, just not the type. It's stuck on Network Device.
  Can you please try to change the device type to something different than what it was before the upgrade, save it, then change it again to what it was before the upgrade!
  So if you have an iPhone then change it first to say Bridge, save it, then change it again back to iPhone, will this work?
  - Keith_1952
    Tutor
    Oct 10, 2019
    No, this does not work. It does not work because the firmware is ignoring any attempt to change the device type of any device. The type information is not being persisted.
EduardH
Guide
Oct 13, 2019
Same here. This is after the latest firmware upgrade. The bad thing is that support simply does not reply to my request, even when I remind them. I have not found the solution, also in the webbrowser will the system replace the icon back to the old setting. Very annoying this.
NLMT
Aspirant
Nov 09, 2019
I have an Orbi RBR50 with 2 satellites. Since the last firmware update, the device names and descriptions were all changed...ALL of them. One of my Rokus became a camera. I tediously changed ALL of them. No easy task. I had to go to each device to get the IP address and MAC numbers. Unfortunately, the device descriptions changed again on refresh or closing and opening the app or screen. This occurred with the Android app and the online address. I have given up. A total waste of time. Thank goodness I have a massive amount of security redundancy, otherwise it might be impossible to monitor! I am also noticing another change. When rebooting the router, the satellites won't connect. The satellites stayed solid blue for over 10 minutes. It's quite a process now to get the satellites synced up after reboot. NETGEAR, please fix V2.5.0.38 update.
- Ozone777
  Tutor
  Dec 25, 2019
  Having similar issue.
  Can't change device name, model, or icon/type.
  Any changes revert,instantly, back to their original settings.
  When is then next firmware release?
  - CrimpOn
    Guru - Experienced User
    Dec 25, 2019
    There is no published schedule. There have been four months between releases, and less than a month.
    
    Sorry.
- FURRYe38
  Guru - Experienced User
  Dec 26, 2019
  Users should try v2.5.1.8:
  https://community.netgear.com/t5/Orbi/Firmware-v2-5-1/m-p/1837488/highlight/true#M78401
  
  Working for me. I didn't have to do a factory reset either. Users should try a factory reset on there systems with v2.5.1.8 loaded if they can't seem to get this working. Clear all browser caches as well. Using Opera for me is working with device naming and icon changing.
  
  For some users which Orbi's out of warranty, give Voxels 3rd party FW or Orbi a try as well:
  https://www.snbforums.com/threads/custom-firmware-build-for-orbi-rbk50-rbk53-rbr50-rbs50-v-9-2-5-1-9sf-hw.60727/unread
  - Keith_1952
    Tutor
    Dec 26, 2019
    You must be using an RBR50. This thread was originally around the RBR20, for which the latest firmware version is 2.3.5.36. Extrapolating from how quickly the support for the RBR20 was abandoned after the RBR50 came out, I'm sure you'll be joining our orphan ranks soon enough.
richbusby
Guide
May 14, 2020
Router Firmware Version V2.3.5.32

I found this thread through an internet search because like a lot of you I too could not change the icon on some of the devices on my list of attached devices. Through trial and error I found I could change *some* of the icons, the ones at the top of the list. Having a bit of a web app/database background I suspected some kind of issue with the database, so I worked my way down until I found a particularly long device name. Everything after that entry exhibited the error condition (icon changes would not be saved).

So I shortened the device name and saved it, then tested the items that previously could not be changed. Voila! Fixed.

What I suspect here is some sort of back end change to the data storage structure that was not reflected in the web interface, resulting in unchecked input validation causing a database issue (most likely exceeding the allowable characters in a field).

TL/DR: Look for long names in your list of devices. If you can change the icons before that one but not after it in the list, shorten the name.
- CrimpOn
  Guru - Experienced User
  May 14, 2020
  Do you mind sharing how long the suspect device name was?
  - richbusby
    Guide
    May 14, 2020
    I believe this was it (fortunately I'd saved a spreadsheet with all the info prior to wiping out the name):
    
    LSD Science and Technology Co.
    
    So looks like 29 characters. Could also be a function of the whitespace and period, or some other character that I'm too bothered to figure out. Once I shortened that to "LSD Science" I was able to modify and save icons farther down the list.

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Can't change icons of attached devices