I have a RBK22. My Ring doorbell can only connect to 2.4ghz. My Echo Show can connect to both 2.4 and 5ghz and automatically connects to 5ghz.However I need the Echo Show to connect only to 2.4ghz in order for the Ring and the Echo to play nicely (bring up live feed video when requested). Since there is only 1 SSID being broadcasted, is there a way to connect the Echo Show to 2.4ghz and stay there? I looked up other threads on the topic and I fear my only solution is to get a different router that separates the 2.4 from the 5ghz.

I am running into similar issues. There appears to be no way to turn off 5G. You could try what I have done: In the advanced settings of the router, I have reduced the 5G signal strength to 25%. This means that all the devices see the 2.4G signal as being better than the 5G so they connect via 2.4. I don't mind this as I have found 2.4 to be better than 5G in all circumstances other than being in the same room as the router. Then 5G is better in that situation, but the 2.4G is still plenty good. And in all other situations, like long distances or several walls, floors, or ceilings, the 2.4G is much better. In other words, I never miss or need 5G. It is a workaround though and not a real solution. I am also concerned, but unsure, that by doing this I have adversly affected the connection between the router and the satellites as that seems to be only 5G. But the backhaul status of the two satellite connections is shown as being "good" even with the 5G signal reduced to 25% so maybe reducing the 5G signal to 25% does not impact the router to satellite connections? Does anyone know the answer to that?

Thanks Drewmama. I think that after I unchecked that box, I needed to disconnect and reconnect the 5G connected devices to force them to 2.4. For tonight at least I got it working by reducing the power. I have asked about that issue in another thread so as to not distract from the help you are getting here. I am watching this as I will be helping my son set up a new Orbi with a very similar doorbell and system as you so hopefully I will learn something here!

I temporarily stopped broadcasting the 5ghz using the advanced settings and connected my Echo to 2.4 successfully. However, as soon as I turned the 5ghz back on, the Echo automatically connected to the 5ghz. I will try what you suggest about lowering the power down to 25%.

Hi Guys, There is a way of splitting the 2.4Ghz and 5Ghz SSIDs: https://community.netgear.com/t5/Orbi/How-to-set-a-separate-SSID-for-the-5-GHz-network-on-your-Orbi/m-p/1482354#M20693 Good luck :)

Drewmama Is this what you did? >> I went to Advance>Wireless> Advanced Wireless Settings (5GHz 802.11a/n/ac) and unchecked both the "Enable SSID Broadcast" and "Enable WMM (Wi-Fi multimedia) settings" boxes. Then clicked "Apply". But the 5G signal was still available and devices still connected to it. I then assumed that stopping the broadcast was not the same as actually turning it off? So that is when I turned the power down to 25%

Connect device to 2.4ghz only | NETGEAR Communities

15 Replies

Will_T
Apprentice
Jun 28, 2019
I am running into similar issues. There appears to be no way to turn off 5G. You could try what I have done: In the advanced settings of the router, I have reduced the 5G signal strength to 25%. This means that all the devices see the 2.4G signal as being better than the 5G so they connect via 2.4. I don't mind this as I have found 2.4 to be better than 5G in all circumstances other than being in the same room as the router. Then 5G is better in that situation, but the 2.4G is still plenty good. And in all other situations, like long distances or several walls, floors, or ceilings, the 2.4G is much better. In other words, I never miss or need 5G. It is a workaround though and not a real solution.

I am also concerned, but unsure, that by doing this I have adversly affected the connection between the router and the satellites as that seems to be only 5G. But the backhaul status of the two satellite connections is shown as being "good" even with the 5G signal reduced to 25% so maybe reducing the 5G signal to 25% does not impact the router to satellite connections? Does anyone know the answer to that?
- Drewmama
  Guide
  Jun 28, 2019
  I temporarily stopped broadcasting the 5ghz using the advanced settings and connected my Echo to 2.4 successfully. However, as soon as I turned the 5ghz back on, the Echo automatically connected to the 5ghz. I will try what you suggest about lowering the power down to 25%.
  - Will_T
    Apprentice
    Jun 28, 2019
    Drewmama Is this what you did? >> I went to Advance>Wireless> Advanced Wireless Settings (5GHz 802.11a/n/ac) and unchecked both the "Enable SSID Broadcast" and "Enable WMM (Wi-Fi multimedia) settings" boxes. Then clicked "Apply". But the 5G signal was still available and devices still connected to it. I then assumed that stopping the broadcast was not the same as actually turning it off? So that is when I turned the power down to 25%
- Fl1ntstone
  Apprentice
  Jun 28, 2019
  Hi Guys,
  
  There is a way of splitting the 2.4Ghz and 5Ghz SSIDs:
  
  https://community.netgear.com/t5/Orbi/How-to-set-a-separate-SSID-for-the-5-GHz-network-on-your-Orbi/m-p/1482354#M20693
  
  Good luck :)
  - Drewmama
    Guide
    Jun 28, 2019
    Thanks, I did see the post you provided but when I got to the end, I thought it said with the latest firmware update, it didn't work? Plus, I don't think I would be comfortable messing around with the settings like that.
CrimpOn
Guru - Experienced User
Jun 28, 2019
Drewmama wrote:
I have a RBK22. My Ring doorbell can only connect to 2.4ghz. My Echo Show can connect to both 2.4 and 5ghz and automatically connects to 5ghz.
However I need the Echo Show to connect only to 2.4ghz in order for the Ring and the Echo to play nicely (bring up live feed video when requested).
OK. Both devices are connected to the same WiFi router. Both have IP addresses. Both are probably connected to "the cloud." Surely the devices do not communicate directly with each other separately from their WiFi connection. It is not at all obvious why it matters which frequency each device uses to communicate with the router. My tablet is connected at 5G, yet it can stream video from a camera that is connected at 2.4G.
- Drewmama
  Guide
  Jun 28, 2019
  I'm not a techie. All I know is that when I contacted both Ring and Amazon technical support, they both said that the two devices needed to be on the same network in order for the Echo to bring up the video feed when someone rang my doorbell.
  - Drewmama
    Guide
    Jun 28, 2019
    And they both said that the fact that one was on 2.4 band and the other on 5 had something to do with the issue.
FURRYe38
Guru - Experienced User
Jun 28, 2019
Maybe some of this might be helpful for those using RING products.
https://community.netgear.com/t5/Orbi/Best-Performance-for-Ring-Devices-Orbi-Config-Settings/m-p/1768448#M64620

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Connect device to 2.4ghz only