Forum Discussion

JamesAmazing's avatar
Apr 06, 2020
Solved

Device Manager does not display all connected devices

Upgraded to 2.1.5.8 firmware today and I only have 5 devices shown as connected. WTH!?! I had almost 25 before and that means I can’t pause them. It was working great before and now I can’t shut off the boys wifi
  • I downgraded to the 2.3.5.30 firmware and everything is good! All devices are showing up and connected to satellites. Don’t upgrade if you have an RBR50 AX3000 system!

31 Replies

  • Do you mean that few devices now have internet connection but are not shown in the Attached Devices?
    Please try disabling Access Control under >> ADVANCED >> Security >> Access Control >> in the web GUI the click Apply.
    See then if you’ll see all devices now. If you see all devices then you can start using the access control again.
    • No, there are a few wireless devices as well but not everything. Only a few. A total of only 8 devices are shown. Tried disabling from the GUI. No luck. Darn. Why did I upgrade to 2.1.5.8. Everything was working great.
    • Access Control is disabled. Almost all of the devices in my house are not showing up in the list. It seems everytime I reboot different devices show up. It is wonky. I had 24 connected before, now it only displays 7 : S

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        You might try this, power OFF all of your devices. Leaving one wired PC connected to the RBR. I would then setup a IP address reservation for the PC, save and apply. Then power on a device. Do the same thing. IP address reservation, save and apply. Try adding devices 1 at a time and set an IP address reservation. 

         

        Wondering if the IP address pool cache is getting hosed up thus the devices are not displaying correctly. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Please try a factory reset and setup from scratch with the RBR and RBS. 

    Be sure you update the Orbi app as well if thats what you are using...

     


    JamesAmazing wrote:
    Upgraded to 2.1.5.8 firmware today and I only have 5 devices shown as connected. WTH!?! I had almost 25 before and that means I can’t pause them. It was working great before and now I can’t shut off the boys wifi

     

    • JamesAmazing's avatar
      JamesAmazing
      Star
      I’ll give it a go. I just rebooted. Now it only shows 3. 2 wired and 1 unknown.
      Frustrating.
      Thanks for the reply, I’ll let you know.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

         

        Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

        Try disabling the following and see:
        Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

  • Ive updated firmware and rebooted/restart the router and my devices still don’t show up? Any help
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      What version of FW did you install? 

      Please try a factory reset and setup from scratch with the RBR and RBS. 


      Auden14 wrote:
      Ive updated firmware and rebooted/restart the router and my devices still don’t show up? Any help