Running the Orbi formware 1.40.0.18 I've now experienced a couple of cases where an iOS device will infrequently get dropped off the network going from full signal to no wifi for upwards of 30 seconds. Mu-Mimo and beam form have both been turned off when this occurred.

I have noticed a few dropout n iPad Pro and iPhone 7 plus, it drops for a second,iPhone goes to 4G then wifi comes back, my iPad is wifi only so I just see the signal drop completely then reconnects. This is not to often but it happens. An older iPhone 5s had the same issue. I have an Android box connect via LAN to satalite and no issues. Once again this issue does not happen often but I suspect it could be cause of a few VOIP calls drops whine useing Line2 on my iPhone 7 plus.

iPhone 7 plus ios 10.2.1 (14D2) and 2 Apple TV 4s running lat st production code. All connected to a satellite not the router. Assure you the is not a matter of down rev'd devices. I also don't have enough run time on the earlier orbi firmware to say of this is a new condItion or it has existed all along.Also seeing infrequent airplay speakers sound drops 1 per hour perhaps. Worst case the dropping becomes a disconnect.

seeing it with an Ipad... here's the thread https://community.netgear.com/t5/Orbi/Sat-still-dropping-out-but-only-on-Ipad/m-p/1189574#U1189574

i also have an ipad pro that is wifi only that dropped once yesterday. This ipad is running the latest 10.2 ios, so it is as up-to-date as possible.

bsholbrook wrote: Today I've not had any network issues ... crossing fingers. I downgraded to .16 and last night had no dropout on the Ipad. Wondering is it the older sw fixing or something else going on

iOS devices | NETGEAR Communities

49 Replies

Tingyunliu
Star
Feb 17, 2017
Just bought Orbi last week. I also have the "drop" problem on my iPhone and iPad. Find the link here. Did anyone find any solutions? Really appreciate it.

FYI. My iPhone was disconnected three times in the last 2 hours. Sometimes, a "please select a wifi network" window popped up. Sometimes, it just "quietly" became LTE with no wifi. Either way, I can always reconnect by going to setup and choose my wifi (it's always there with full strength signal)... very strange and frustrating. Please help.
- bugmasta
  Guide
  Feb 17, 2017
  i have not seen a fix yet and i still have the same problem at my house.
- DarrenM
  Sr. NETGEAR Moderator
  Feb 21, 2017
  NETGEAR is aware of an issue affecting some users where wireless client devices frequently disconnect/reconnect from the Orbi WiFi network. We’re actively working on the issue and hope to have a solution soon.
  
  I have seen a small fix from some users saying that they lowered the power level of the wireless on the 2.4 ghz band.
  
  DarrenM
  - Tingyunliu
    Star
    Feb 21, 2017
    Could you please share how to lower the power level of the wireless on the 2.4 ghz band? Like to try.
bsholbrook
Apprentice
Mar 16, 2017
Currently Working with engineering, hopefully debug data will help them work issue.
- kenquick
  Guide
  Mar 16, 2017
  Great to know. I have been doing the same thing since Jan and am about at the end of my rope. At least It is not just my network. I will try to update you also.
  - RomainS
    Initiate
    Apr 04, 2017
    airplay with denon AV receiver (4520) got dropout every 2 seconds !!!!!!!!! with my ipad, my iphone 7 and my iphone 5 same issue
    before i had an apple ariport router working perfectly
    i am very very very disappointed
    Please, netgear could you give us the date when you will release the hotfix !!!!!
    thanks in advance
bsholbrook
Apprentice
Apr 04, 2017
Not able to get into router at the moment, from memory I believe the setting is cts or rats or similar and you want to set the value down from 2347 to 2346. Hopefully this is close enough instructions to get you where you need to be to make the change
Arjan1000
Guide
Apr 05, 2017
Still follow the threads after returning the orbi because of ios issues with the orbi.

I hope Netgear is coming with a fix but the wait is already a long time now. May'be have to switch to an alternative
kenquick
Guide
Apr 06, 2017
I just bought the Linksys Velop which is working good. After 3 months of working with tech support and no results I cannot wait any longer. Too bad the orbi features were better
Sevo123
Apprentice
Apr 07, 2017
Just got the orbi rbk53 2 days ago and set up everything updated to most current firmware but wow signal keep dropping constantly! Netgear has to fix this ASAP and add ability go actually have these satellites be mesh and communicate with eachother. If not im going to velop linksys! - on side note netgear rep told me mesh capability is in works with firmware upgrade. But this wifi dropping is a disaster. And yes this is using a 7 plus. Smh fix this netgear
- RustyShano
  Guide
  Apr 25, 2017
  I posted a reply to this in another similar iOS thread. Here's the link. Hopefully it works for you too.
  
  https://community.netgear.com/t5/Orbi/Orbi-STILL-Disconnects-On-Older-iOS-devices-With-New-Firmware/m-p/1272215
kenquick
Guide
Apr 07, 2017
Don't wait. I have been working on my case for a 3 months and no fix in sight. Collect more debuts etc over and over. Finally bought Velop and everything was good in 8 min. I would have like the features if orbi, along with extra Lan ports. But a $20 switch fixed that. Could not take wife and kids complaining. Really sucked for buying the most expensive option. Netgear needs to stop beta testing us.

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