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Joining the crowd of RBR50/RBS50 which broke after firmware upgrade
I upgraded the firmware on my router around a day ago, and have repeatedly had the internet cut out. Wifi would keep functioning (you could be connected), but there was no internet behind the wifi.
It seems vaguely related to DNS (I had UDP connections still working during the outage - in other words: an ongoing game continued to work), but I haven't spent much time debugging it technically.
We have a separate cable modem, which still had internet access (direct connections worked fine).
Rebooting the router seemed to fix the issue. After perhaps the 10th time rebooting when I noticed our wifi had no internet, I came onto this forum and saw others had the same issue.
I'm just finishing up downgrading our firmware on both our router (RBR50) and our satellite (RBS50) to what I understand is the previous version (V2.3.5.30)
Fingers crossed it stops the random internet cutouts.
I've now gone around 24 hours without the internet cutting out (previously it was going out every few hours, and 100% was out when I'd wake up in the morning). I'm going to call this a "fix" until I learn otherwise.
Downgraded both the router and satellite to 2.3.5.30.https://www.downloads.netgear.com/files/GDC/RBK50/RBR50-V2.3.5.30.zip
https://www.downloads.netgear.com/files/GDC/RBK50/RBS50-V2.3.5.30.zip
For those 2 files: You install the RBR firmware on the router, and the RBS firmware on the satellite.
You go to the IP address of the router to update it's firmware, then look at devices list, find the IP address of the satellite(s), go to that ip address in your browser (log in), and update the firmware on the satellite.
Easy peasy for even non-technical people.
45 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Next time try a factory reset and setup from scratch after a FW update.
FURRYe38 wrote:Next time try a factory reset and setup from scratch after a FW update.
If it happens again, I can always try that. But I really hope that Netgear has a team of engineers looking into this? Looking at the flood of complaints on the community forum (and reddit), there's certainly something going on.
Users need to contact NG support and let them know as well.
Some users posted that there systems had been working up until the time change. Why this would effect Orbi, who knows. I would agree, NG needs to have a look as well.
I've seen users post that a reset seems to have worked for them for 24 hours since doing that. Others posting that chagning NTP to something else may help as well.
All this seems to revolve around the time change.
FURRYe38 wrote:What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Next time try a factory reset and setup from scratch after a FW update.
how is knowing the Mfr and model# of the Internet Service Providers modem/ONT the NG router in use going to fix a firmware problem?
I've now gone around 24 hours without the internet cutting out (previously it was going out every few hours, and 100% was out when I'd wake up in the morning). I'm going to call this a "fix" until I learn otherwise.
Downgraded both the router and satellite to 2.3.5.30.https://www.downloads.netgear.com/files/GDC/RBK50/RBR50-V2.3.5.30.zip
https://www.downloads.netgear.com/files/GDC/RBK50/RBS50-V2.3.5.30.zip
For those 2 files: You install the RBR firmware on the router, and the RBS firmware on the satellite.
You go to the IP address of the router to update it's firmware, then look at devices list, find the IP address of the satellite(s), go to that ip address in your browser (log in), and update the firmware on the satellite.
Easy peasy for even non-technical people.
Follow this procedure to correct , if you are having this issue. I was able to get a stable network after downgrading.
DaveAnderson the previous firmware for RBR50/RBS50 is 2.7.2.102! Since you downgraded to something older than 2.7, your router probably won't see it (mine didn't). Download from here and upgrade from the firmware update manual tab.
I'll just sit on the old firmware until they've fixed the current firmware. Two days now with no issues. It's pretty nice to have the internet again.
AMEN!
Down graded and the issue went away. From my experience the gateway stopped responding and items on my network continued to operate for a while. I could use my phone's network to connect to remote cameras but I could not on the local LAN. I would have to reboot the router to get the functionality back.
This is a firmware issue and I hope you are able to correct it soon for the individuals that are not technical. I do appreciate the fact that I was able to connect to my router and both satellites and downgrade. I made the fatal mistake of assuming that if the firmware was available that it was safe.
I too tried my ISP settings and others option before I did the downgrade.
cbell4444 wrote:SethPen What version did you downgrade to? I downgraded to 2.7.2.102, but that caused other problems. Thanks!
I personally downgraded to 2.3.5.30. I know it's old, but someone mentioned it was pretty stable. I've seen no functionality/speed decrease of any type, and it's been 3 days now with zero problems.
Here are the direct links to the 2 files (one for router, one for satellite).
https://www.downloads.netgear.com/files/GDC/RBK50/RBR50-V2.3.5.30.zip
https://www.downloads.netgear.com/files/GDC/RBK50/RBS50-V2.3.5.30.zip
Having the same issue. Orbi Router loses internet connectivity for MOST activities. However, yesterday I noticed my son's Discord kept running...even though he could not access basic websites. Today, I was in a Zoom call,where Zoom kept running, but I was unable to access any websites.
I logged into my router's settings, clicked around a bit and after a couple of minutes it started working normally again.
This has been happening since Sunday at least.
I am running firmware V2.6.1.40Hello Orbi Community!
There are a few threads about recent issues with Orbi. As a result of working with a few of you, we've discovered that some of the issues have been caused as a result of the Day Light Savings event when the traffic meter is enabled. We are testing a trial firmware at this time and hope to have it released in the very near future. However, we recommend disabling the traffic meter as a workaround until the issue is confirmed to be resolved in this new firmware.
Please let me know if you still experience issues after disabling the traffic meter.
Kind Regards,
Christine
I have an issue -- PHONE SUPPORT. If you keep on pushing out firmware that breaks our previously FINE working router setups -- TAKE SUPPORT CALLS and don't try to extort people for 100 dollars to resolve the issue that you've caused. It's absolutely ridiculous that you offer a paltry 3 months of customer support and then break our setups with buggy firmware updates -- and then won't help us fix what you broke.
I will NEVER buy a netgear product again.
I disabled the traffic meter, then did a factory reset (still at the .104 firmware) and was OK for a few days. Then I started having the same issue over again. I've since rolled back the firmware to the 2.6.1.40 firmware (with traffic meter off), and am still having problems.
Try a factory reset and setup up from scratch.
