Orbi Firmware v2.5.0.38

Has a factory reset and setup from scratch been performed since last FW update? Please give this a try. I manually loaded v38 on my RBK50 and saw no wifi issues after loading v38. 

NG doesn't annouce when new FW will be forth coming. 

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JKNIE wrote:

Hi

Since updating my Orbi system to V2.5.0.38 I am experiencing:

- WiFi outages (randomly the WiFi is gone)

- On the configuration page in a browser it says that the two satellites are not connected but the App says they are?

- The device attached list if randomly empty or contains only a few of the attached devices

 

I assume this is due to a buggy upgrade - question is when will new version come and when it down how will I update when the satellites are showing as not connected?

 

Christian_R can you tell me when a new version will be out?

 

Regards

John

 

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JKNIE wrote:

Since updating my Orbi system to V2.5.0.38 I am experiencing:

- WiFi outages (randomly the WiFi is gone)

I've been seeing the same over the last few days, ever since doing the update. Maddening.  Wifi is constantly dropping on all devices, even when sitting right next to the satellite.

I did a factory reset and got up and running.

Interestingly I didn't have to manually update the firmware to 2.5.0.38 as this seems to happen automatically after I did the factory reset (which might explain why the first boot after reset took a long time).

The system is working but I'm not sure it's stable as its not reporting all attached devices even when some of the un-reported devices have Internet connection so they are connected.

Let's hope the next version is better.

Thanks for the help.

John

What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

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abonko wrote:

Ever since upgrading to this version of the firmware, the quality of our internet has been terrible. 1) Videos being streamed will hang for a few seconds; 2) Internet connectivity will periodically drop completely, requiring me to reboot the Orbi.  When this happens, the app will say the Internet is offline; 3) My device list in the app has become completely corrupted.  It lists more/fewer devices than are actually connected and device names are all messed up (my laptop in the list now has the name from another device). 

 

I genuinely hope this is being looked into as a matter of urgency, because the poor quailty of this build is appaling.

 

And yes, I did a factory reset afterwards and that has made no difference.  

 

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Sounds like these security program are problematic. Glad you figured it out. I don't use them so I haven't seen this issue. Ya I factory reset as well. 

Be sure to run a backup configuration to file for safe keeping. Saves time should a reset be needed again. 

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JKNIE wrote:

Hi All,

 

I decided to do the factory reset due to problems previously highlighted - dropped WiFi, no devices being shown...

 

Anyway the first reset ws not great - more or less the same issues - the second reset, a week later, was better. Some hints.

 

1. Delete the Orbi App from your phone, reboot the phone, reinstall.

2. When setting up after the reset don't rename the WiFi SSID to the old one - either keept the default or rename it to something else - this I found allowed the netword to setup quicker and stablized without dealing with the 50 odd devices that I have connected.

3. It also allowed me to disable the Bitdefender (which I would recommend as nothing good came from turning it on).

4. Having allowed the satellites to connect and stablize I could see that the only device connected was my notebook and phone. (BTW I found that I could do the first half of the setup from my phone, but needed to use my laptop, connected to the new WiFi, to complete the configuration.)

5. When all stable, give it an hour or so, rename your WiFi SSID to the preferred one and then all your other devices start connecting.

 

In my case most of the devices connected fine, strangely some of the phones needed the WiFi password - which I setup as the same - ree tered. But so far all devices seem to be displayed and, fingers crossed, the WiFi is stable.

 

My takeaway, not proven, is that Bitdefernder was the catalist for all the woes...

 

Hope this helps,

John

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