Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get reconnected. My old router ASUS RT-AC3100 never lost connection and I have the same modem and Comast service. The only difference in the setup is that Netgear Tech support had me use the computers MAC address to get connected to the internet. Never had to do that before on any router I have ever owned. HELP - any ideas why I am loosing connection.

Hello Everyone We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below. https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18 If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team. http://www.netgear.com/support/contact.aspx Thanks DarrenM

Orbi loosing Internet Connection | NETGEAR Communities

301 Replies

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Retired_Member
Mar 25, 2017
Wow, seems everyone has gotten childish here. Minority when most of the post in this forum are about disconnects? Go read people. Like I've said at least 4 times. Stop derailing the thread kids and go back to the topic.

If you don't have disconnects then you are the minority and we don't care about you not having issues. Help the people that do have issues.
Rustproofcorn
Luminary
Mar 25, 2017
Kill, no disrespect but your the one who is being childish. We heard, you got a eero, now move on. Your the minority of orbi users is what I meant obviously.

You also are delusional if you think the people that "don't" have disconnects are the minority.
Retired_Member
Mar 25, 2017
I'm not the one attacking people like you kids are. You are the ones being childish. You are the ones that started this mess. Now grow up.

Actually you are the one that is delusional. If you read the posts on this site. Look how many say they are disconnecting vs not.

I'm reporting you now.
Retired_Member
Mar 25, 2017
And it's interesting that I'm the one getting the kudos and you guys arent.
Rustproofcorn
Luminary
Mar 25, 2017
Lol look how many orbi'a have been sold vs. complaints. Small %.

Your new name from this day forward will be crap starting, delusional, childish guy.

I'm sure netgear will read this and side with you. 😅
Retired_Member
Mar 25, 2017
Like I said kid. You are the ones that started this. I said to stop it many pages ago and you continue. Again. No one cares about your orbi that does work. Help the ones that don't and stop bad mouthing those that have had them in the past trying to help those people. Again, go back and look and you will see you guys started this crap. Get a life.
- peteytesting
  Hero
  Mar 25, 2017
  lol all i can see you doing is trolling and complaining and not really helping anyone , its obvious some are having issues , its obvious netgear are trying to solve them , its obvious that continually trolling and complaining just annoys ppl , so how about do something else apart from abusing those that dont see your point of view
  - Retired_Member
    Mar 25, 2017
    Funny thing is, you annoy people here. I have actually helped many since I have been here. Like I said, NO ONE CARES IF YOURS WORKS FINE. Help those that don't.
Martin_Leach
Initiate
Mar 25, 2017
Can you please stop this childish nonsense or take it offline. You are not adding to the discussion in the least.
- nizmoz
  Apprentice
  Mar 25, 2017
  Agreed. I see at least 4 people here that seem to be causing the issues. I came here looking to fix my orbi disconnecting and not see bickering back and forth.
  - st_shaw
    Master
    Mar 25, 2017
    
    killabandit appears to be gone now.
PatG25
Star
Mar 26, 2017
I haven't had a disconnect in the last couple of days, but there is a lot of "stuff" in the log. I cleared the log on Saturday morning and have a daily e-mail of the log set up now. The network was not changed; no equipment powered down or added. The whole family was actually away for the weekend so the house was empty. I am not posting everything as it is too long but here are some snippets. So my questions:
- lots of DoS Attacks. Are those real? And if so anything else I should set up on the router to make security tighter?
- lots of DHCP to MAC address messages. What is that?

UPnP set event: add_nat_rule] from source 192.168.1.14, Sunday, March 26, 2017 00:49:04
[UPnP set event: del_nat_rule] from source 192.168.1.14, Sunday, March 26, 2017 00:30:47
[DoS Attack: SYN/ACK Scan] from source: 144.217.34.171, port 80, Saturday, March 25, 2017 23:56:31
[DoS Attack: SYN/ACK Scan] from source: 144.217.34.213, port 80, Saturday, March 25, 2017 23:52:28
[DoS Attack: SYN/ACK Scan] from source: 144.217.34.171, port 80, Saturday, March 25, 2017 23:49:08
[DoS Attack: SYN/ACK Scan] from source: 144.217.34.213, port 80, Saturday, March 25, 2017 23:45:18
[DoS Attack: SYN/ACK Scan] from source: 144.217.34.171, port 80, Saturday, March 25, 2017 23:44:44
[DHCP IP: 192.168.1.12] to MAC address 00:0e:58:3d:a2:be, Saturday, March 25, 2017 22:11:21
[DHCP IP: 192.168.1.11] to MAC address 00:0e:58:7c:b3:90, Saturday, March 25, 2017 22:10:13
[DoS Attack: SYN/ACK Scan] from source: 178.32.40.147, port 21008, Saturday, March 25, 2017 21:50:37
[DHCP IP: 192.168.1.13] to MAC address a0:2b:b8:71:c4:53, Saturday, March 25, 2017 21:06:47
[DoS Attack: RST Scan] from source: 104.16.103.24, port 80, Saturday, March 25, 2017 20:47:53
[DoS Attack: SYN/ACK Scan] from source: 178.32.40.147, port 21008, Saturday, March 25, 2017 20:41:09
[DoS Attack: TCP/UDP Chargen] from source: 184.105.139.97, port 26984, Saturday, March 25, 2017 20:34:13
[DHCP IP: 192.168.1.17] to MAC address cc:95:d7:85:86:17, Saturday, March 25, 2017 18:59:50
[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 18:00:46
[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 18:00:37
[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 18:00:17
[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 17:59:34
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.9, port 80, Saturday, March 25, 2017 17:58:50
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.23, port 80, Saturday, March 25, 2017 17:58:50
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.212, port 80, Saturday, March 25, 2017 17:58:50
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.139, port 80, Saturday, March 25, 2017 17:58:50
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.99, port 80, Saturday, March 25, 2017 17:58:49
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.75, port 80, Saturday, March 25, 2017 17:58:48
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.143, port 80, Saturday, March 25, 2017 17:58:48
[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 17:58:10
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.63, port 80, Saturday, March 25, 2017 17:55:53
[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 17:55:22
[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 17:49:45
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.101, port 80, Saturday, March 25, 2017 17:48:53
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.37, port 80, Saturday, March 25, 2017 17:48:04
[DHCP IP: 192.168.1.7] to MAC address 00:0e:58:8e:a7:54, Saturday, March 25, 2017 17:41:20
[DHCP IP: 192.168.1.8] to MAC address 00:0e:58:8d:93:98, Saturday, March 25, 2017 17:41:18
[DHCP IP: 192.168.1.10] to MAC address 00:0e:58:5b:fd:3a, Saturday, March 25, 2017 17:40:19
[DHCP IP: 192.168.1.9] to MAC address 00:0e:58:7c:b3:3e, Saturday, March 25, 2017 17:40:14
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.50, port 80, Saturday, March 25, 2017 17:38:41
[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 17:38:30
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.145, port 80, Saturday, March 25, 2017 17:36:58
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.15, port 80, Saturday, March 25, 2017 17:36:20
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.97, port 80, Saturday, March 25, 2017 17:36:18
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.115, port 80, Saturday, March 25, 2017 17:33:32
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.71, port 80, Saturday, March 25, 2017 17:32:59
[DoS Attack: SYN/ACK Scan] from source: 183.131.49.148, port 80, Saturday, March 25, 2017 17:30:52
[DoS Attack: SYN/ACK Scan] from source: 45.113.194.10, port 80, Saturday, March 25, 2017 17:16:31
- peteytesting
  Hero
  Mar 26, 2017
  hi pat
  
  that dos attack stuff is a bit weird are you ding any torrent type stuff ? as this could be causing you issues , looking at some of those ip addresses though it does look like chineese traffic which is quite suspect
  
  the device 192.168.1.23 seems to connect a lot , it belongs to ARRIS Group, Inc which sounds like an upstream router which means you running the orbi in dual nat , if this is the case and you cant bridge the upstream modem i suggest you run the orbi in AP mode
  
  other than that your logs dont look bad at all
  - PatG25
    Star
    Mar 26, 2017
    peteytesting wrote:
    hi pat
    
    that dos attack stuff is a bit weird are you ding any torrent type stuff ? as this could be causing you issues
    
    the device 192.168.1.23 seems to connect a lot , it belongs to ARRIS Group, Inc which sounds like an upstream router which means you running the orbi in dual nat , if this is the case and you cant bridge the upstream modem i suggest you run the orbi in AP mode
    
    other than that your logs dont look bad at all
    
    Thanks for the reply
    Nope, not running any torrents or anything like that. I also don't have any other routers in the system. 192.168.1.23 is one of my DirecTV DVRs, I do have 4 of them connected in.
nizmoz
Apprentice
Mar 27, 2017
Is it the whole home dvr system from directv? Because one acts like the main unit and the others are satellites. Kinda like a router.
- PatG25
  Star
  Mar 27, 2017
  nizmoz wrote:
  Is it the whole home dvr system from directv? Because one acts like the main unit and the others are satellites. Kinda like a router.
  Yes, it is the whole home DVR system from DirectTV. So you are right, one would act as a router. But there are really no adjustments I can make to the settings in the DVR so I guess I have to assume that I am seeing is normal.
  - jleecloak1
    Apprentice
    Mar 28, 2017
    Can anyone figure out why I am disconnecting? Here is my log results.
    
    [admin login] from source 192.168.1.188, Monday, March 27, 2017 18:50:41
    [DoS Attack: TCP/UDP Chargen] from source: 80.82.70.134, port 48002, Monday, March 27, 2017 18:44:49
    [DoS Attack: ACK Scan] from source: 82.79.218.83, port 2877, Monday, March 27, 2017 18:33:43
    [DoS Attack: SYN/ACK Scan] from source: 60.190.116.35, port 80, Monday, March 27, 2017 18:03:08
    [DoS Attack: ACK Scan] from source: 216.137.43.183, port 443, Monday, March 27, 2017 17:33:20
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.42, port 80, Monday, March 27, 2017 17:33:09
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.100, port 80, Monday, March 27, 2017 17:33:08
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.112, port 80, Monday, March 27, 2017 17:32:54
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.23, port 80, Monday, March 27, 2017 17:32:54
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.59, port 80, Monday, March 27, 2017 17:32:53
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.45, port 80, Monday, March 27, 2017 17:32:52
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.55, port 80, Monday, March 27, 2017 17:32:51
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.45, port 80, Monday, March 27, 2017 17:32:49
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.75, port 80, Monday, March 27, 2017 17:32:10
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.133, port 80, Monday, March 27, 2017 17:31:56
    [DoS Attack: ACK Scan] from source: 207.46.10.10, port 993, Monday, March 27, 2017 17:28:29
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.178, port 80, Monday, March 27, 2017 17:16:47
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.156, port 80, Monday, March 27, 2017 17:15:47
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.40, port 80, Monday, March 27, 2017 17:14:15
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.106, port 80, Monday, March 27, 2017 17:14:13
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.14, port 80, Monday, March 27, 2017 17:12:17
    [DoS Attack: SYN/ACK Scan] from source: 183.131.49.19, port 80, Monday, March 27, 2017 17:11:31
    [DHCP IP: 192.168.1.188] to MAC address bc:5f:f4:5b:67:a5, Monday, March 27, 2017 17:10:08
thetnee
Aspirant
Apr 23, 2017
I turned of ipv6 and all my latency issues are gone! Try it guys
- jleecloak1
  Apprentice
  Apr 23, 2017
  How long has it been this way?

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Orbi loosing Internet Connection