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Forum Discussion
Orbi Mesh system (1+2) from Costco with latest firmware 2.3.5.30
Just bought my first Wifi Mesh system which is Orbi Mesh system (1+2).
A great deal from Costco, but as soon as I upgraded to latest firmware 2.3.5.30, it became garbage.
It disconnects often and have high latencies. Once connected, it stay on for few minutes then dies. Hard LAN connection seems stable.
Anyone else facing so?
I tried reset, hard reset, reconfigure, move the satelitte locations but nothing seems to help. For now, I have put in my retired 10 year old cisco router for time being and works much better.
What to do:
Dumo it back in Costco?
OR wait for newer firmware?
OR any pat firmware is better?
29 Replies
Costco has fabulous return policies. Take it back.
Wait for updated firmware? Not smart. (a) No idea when the next firmware release will be, and (b) no idea if it will address whatever your situation is. If it is a choice between return the product or wait for new firmware. Take it back.
Yes, it is possible to "go back" to a previous firmware level. (If that solves the problem.)
On the other hand, did the Orbi provide a superior WiFi network when it worked? If the Orbi network was no better than the Cisco, then by all means take it back. If the Orbi provided a superior WiFi network, then perhaps an expenditure of time and effort would result in a better outcome. For many people, 2.3.5.30 has been stable and performed well. Perhaps some research will uncover a way to restore the Orbi to the network that you want.
We always start by asking, "What exactly is the Orbi connected to? (brand and specific model)" and "Is the Orbi in router or access point (AP) mode?"
I love the idea of "Mesh" hence paid for this high end expensive hardware.
I just reverted back the firmware to the 2.3.1.60 to try it out before it goes back to Costco.
Yea, the WiFi coverage was better everywhere. I have a 2 floor 2500 sqft house and the coverage was till my backyard. The only show-stopper is the instability and QoS.
Orbi is in Router mode and connected to a Cable Modem (Motorola/Arris SB6121) and talks to Comcast/Xfinity provider. I have a 100 UP/10 Down Mbps plan and when connectivity is good, the never fails short and I get same speed as of wired LAN.
singhravik wrote:I love the idea of "Mesh" hence paid for this high end expensive hardware.
I just reverted back the firmware to the 2.3.1.60 to try it out before it goes back to Costco.
Your RBK 53 could well be just a bad sample - it happens. Why not return it to Costco for a defective exchange? If the second RBK53 still fails to meet your expectations, you can return it to Costco for a full refund. Since routers are not on Costco's 90 day return list, you can return it whenever you want.
Costco really does have excellent return policies. Heck, my wife once made me return a jar of mixed nuts because she said it had too many almonds. They took it back, no questions asked! ;)
Did you perform a factory reset as set up from scratch after applying the last FW update? This is recommended.
FURRYe38 wrote:Did you perform a factory reset as set up from scratch after applying the last FW update? This is recommended.
Isn't a new install the same as a factory reset?
The OP has a new system. Once setup,....it downloaded the FW (which is a bad one). To do a factory reset, that will only bring him/her back to where they were.
Needs to revert to an earlier FW.
Yes, did reset twice and reloaded the firmware. It was of no help. Same choppiness.
I downgraded to last fw version 2.3.1.60 and evaluating the performance this week.
Yes, did reset twice and reloaded the firmware. It was of no help. Same choppiness.
I downgraded to last fw version 2.3.1.60 and evaluating the performance this week.
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
singhravik wrote:Yes, did reset twice and reloaded the firmware. It was of no help. Same choppiness.
I downgraded to last fw version 2.3.1.60 and evaluating the performance this week.
A new system may have not come preloaded with v30. if so, then the update would have taken place after they got it up and running. Thus a reset maybe needed.
I've had no issues with v30.
FURRYe38 wrote:A new system may have not come preloaded with v30. if so, then the update would have taken place after they got it up and running. Thus a reset maybe needed.
I've had no issues with v30.That makes no sense. What update are you talking about (V30 to V30???)...2.3.5.30
Just because you don't have issues with V30 doesn't meant others aren't Not sure you would even admit on here if you did.
Yes that version.
I'm not the only with with working Orbi systems with v30 loaded.
What version of FW are you using?
